Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... Zobacz więcej
Reakcja na opinię
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Over several months I have received first class attention by Sophia. Always greeted with a friendly smile. Being an awkward customer, nothing has been too much trouble. Sophia is a real asset to t... Zobacz więcej
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Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us... Zobacz więcej
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I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Dane kontaktowe
Saint Peters Street 63, DE1 2AB, Derby, England, Zjednoczone Królestwo
- 01332 417647
4,9
Doskonała
73 recenzji
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Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Derby
Came into the Derby store last week and met a super young woman called Sophia who has just started. She sold me a mobility scooter that fitted my needs. Returned the day after delivery as it was faulty. She dealt with this straight away and resolved this for me straight away with a replacement. This has helped me greatly along with Paul who was there to assist virtually.
8 października 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Thank you so much for sharing your experience! Huge credit to Sophia for her professionalism and quick action—especially impressive for someone who’s just started. And a big thank you to Paul for stepping in virtually to support. It’s great to see such teamwork making a real difference. Well done to both of them!
Warm regards,
Eden Mobility
Derby shop visit…
We found our visit to the Derby shop very informative and helpful. Sophia was friendly and professional.
4 października 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Thank you so much for your kind feedback! We're thrilled to hear that your visit to the Derby shop was both informative and helpful. Sophia will be delighted to know her friendly and professional service made a positive impression. We look forward to welcoming you again soon!
Warm regards,
Eden Mobility
Explaining and helpful and understanding
The women who helped me at Eden mobility in derby was helpful and explained everything I needed to know, quick service and reliable, understanding the service I got, 10 out of 10
29 września 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Thank you so much for your fantastic feedback! We're delighted to hear that you received clear, reliable, and speedy service at Eden Mobility in Derby. It’s wonderful to know our team made your experience a 10 out of 10 — we’ll be sure to pass your kind words along. Thanks again for sharing!
Warm regards,
Eden Mobility
The staff that helped us
The staff that helped us. Particularly Adam who was at the Derby branch, he went over and above to assist us, even when we phoned him up after we had got the mobility scooter home.
8 września 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Hi Helen,
Thank you for your kind words! We're so pleased Adam was able to go above and beyond to help, even after your visit. It’s great to hear you had such a positive experience with our Derby team, we’ll be sure to pass on your lovely feedback!
Best regards,
The Eden Mobility Team
Brilliant thanks Jamie green was polite…
Brilliant thanks Jamie green was polite and respectful all good
11 lipca 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Dear James,
Thank you for your kind words! We're so pleased to hear that Jamie Green provided respectful and helpful service. We'll be sure to pass on your feedback to him.
All the best,
The Eden Team
Shout out to Jamie Green at St Peters Street Branch…
Jamie Green at St Peters Street Branch in Derby were we visited today 6th June 2025, went above and beyond. I wanted to purchase a matching pair of riser duel recliners, the one I chose was the last one in store, but after he made numerous phone calls managed to source the exact one in Mansfield shop. Jamie organised for this to be transported to Derby for the delivery team to collect both for our delivery. Couldn't have asked for a better service, polite and very helpful. Thankyou Jamie Green looking forward to our delivery.
6 czerwca 2025
Opinia niezależna
Great customer service From my initial call to the Derb store…
From my initial call to the Derby store to my visit this morning, Danielle was pleasant & helpful & knowledgeable of the products i needed to purchase for my father in law
14 maja 2025
Opinia niezależna
My husband and I visited Eden in Derby…
My husband and I visited Eden in Derby on 1st April. My husband has a manual wheelchair but he wanted a powered one. Danielle was very helpful, took all our details and arranged for a home visit the following Tuesday. My husband had about 3 phone calls on the Monday before our home visit to check his requirements so that they could bring out the correct chairs. Dan was very helpful on the phone and told him Mike would call tomorrow to let him know when he’d be with us. Mike called and told us he’d be with us around 12pm and he was. When he arrived he introduced himself, asked if he should take his shoes off and shook our hands. He explained everything to us, gave us his advice on what would work best for my husband’s needs and then bought the chair in. He didn’t rush us and let my husband have a go in the chair. He told us pros and cons for both the chairs he suggested and let us decide which one we preferred. After we’d decided he completed all the paperwork and left us with the chair. Told us if we needed anything just ring. All the people we dealt with were great, professional, helpful and friendly.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Thank you for your kind words Steph, we always strive to deliver great service to all our customers. We’re glad you were satisfied with the service we have provided and have found us professional, helpful and friendly. We hope you enjoy your new powered wheelchair and we look forward to you next visit to one of our stores.
Kind regards,
Eden Mobility
Derby store
Went to Derby store to buy a manual wheelchair, good range and brilliant help from Danielle.
25 lutego 2025
Opinia niezależna
Odpowiedź od Eden Mobility - Derby
Thank you for your feedback, we're glad our team has been able to help you. We will pass on your kind words to Danielle.
Kind regards,
Eden Mobility
Danielle was very helpful and advised…
Danielle was very helpful and advised me of the equipment I needed. She was very professional and sorted every thing out.
Excellent service.
4 grudnia 2024
Opinia niezależna
Lady in shop was very polite and…
Lady in shop was very polite and helpfull
2 listopada 2024
Opinia niezależna
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