Eccleston Homes Recenzje 

298
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

What a great experience in our search for a new forever home. Anne was so informative and the reassurance in what is such a big life step was second to none! Everything was fully explained, including... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We visited the showroom yesterday and Rosie Khan was very helpful and well-versed with the property details. She was cheerful and pleasant. Her customer service was excellent and provided us with all... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I've waited until we moved into our new home before writing this review. The initial sales process with Eccleston was excellent and very easy. Rebecca was very friendly to deal with and kep... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Marcus, Anne and Linda hlat Ecclestone Homes have all been lovely to deal with. Professional, friendly and clear in all details shared in relation to the recent reservation of our new home.

Reakcja na opinię

Informacje dotyczące firmy

  1. Budowa domów
  2. Budownictwo mieszkalne

O Eccleston Homes

Napisane przez firmę

Our Developments

Christy Brow, Hyde
Holland House Farm, Walton-le-Dale
Scholars Place, Scarisbrick
Viscount Green, Horwich

About Eccleston Homes

We are an independent North West housebuilder. We build characterful Arts and Crafts inspired new homes with all the innovative and contemporary features you expect in a modern, energy efficient, new home. Our passion is to create beautiful homes in desirable locations across the North West of England. We take pride in the quality of our developments and the service we offer to you. Eccleston Homes. Full of the good stuff…

Our Mission

From our development based sales and construction colleagues, to our small head office team, we love what we do and hope this comes across in our quality homes and personal, helpful customer service. From your very first visit, to receiving your keys and beyond, we are committed to delivering a friendly, simple and informative journey, and your new home built to our highest standards.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

298 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(298)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 39

Napisz recenzję
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Oceniono na 1 z 5

Don’t fall for these fake positive reviews

Don’t fall for theses fake reviews, please speak to the residents living the Eccleston Homes experience right now.

17 maja 2022
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Odpowiedź od Eccleston Homes

Thank you for your recent review.

Unfortunately we're unable to respond fully, as we're unable to find you on our system.

If you feel that you have some issues that we need to attend to, then please report them through the channels that you have been advised of and we will certainly make contact with you.

Where customers are not entirely satisfied with the outcome of any post completion works or discussions, maybe due to delays in the completion of works, or requesting works that fall outside of the NHBC warranty, here is a process for the resolution of such issues. We understand that delays to any scheduled works are disappointing for all involved and we work to resolve all reported issues as soon as possible.

We can absolutely assure you that we have no fake 5* reviews on our profile. They are all genuine experiences, from genuinely happy customers. In addition, Trustpilot have measures in place to flag and or remove any such reviews, which Trustpilot, Eccleston Homes, or any customers are free to use. Please therefore flag and report any of the 5* reviews that you feel are fake and Trustpilot will take the appropriate action.

We have flagged your review to Trustpilot and requested that they contact you, to provide us with more information, which will allow us to properly identify any issues that you have.

Regards

Eccleston Homes

Oceniono na 5 z 5

Amazing service.

Excellent service provided by Dawn White from start to finish. I was lucky to reserve one of the last plots available at Eccleston and Dawn helped and supported me massively purchasing not only my first, but my dream home, which I am incredibly grateful for. Any questions I had (lots!) she answered, without any issues. Updates were given along the whole purchase and building process. All communication was responded to straight away and even had welcomed suggestions and recommendations along the way in terms of styling etc. Very happy with the service I have been provided with, Dawn was a pleasure to work with. Thank you.

16 maja 2022
Opinia niezależna
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Odpowiedź od Eccleston Homes

Hello Heather

Thanks for taking the time to leave this amazing review and kind comments regarding our Sales Consultant, Dawn.

We're really pleased that Dawn has been able to work closely with you on your new home purchase and has left a lasting positive impression.

Regards

Eccleston Homes

Oceniono na 5 z 5

Great welcome

Great welcome
Explained everything and took time explaining options and styles.

16 maja 2022
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Odpowiedź od Eccleston Homes

Thank you for your recent 5*review and taking the time to leave your comments. This really is appreciated.

Regards

Eccleston Homes

Oceniono na 5 z 5

Excellent service

Excellent service, Martin the sales rep is a pleasure to work with and is such a gentleman.

His attitude and manner is commendable and he is a great asset to the company.

Thanks

Nick

13 maja 2022
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Odpowiedź od Eccleston Homes

Thank you your complimentary comments regarding your recent experience with our Sales Consultant Martin. We'll be sure to pass those on and we know they'll be appreciated.

Regards

Eccleston Homes

Oceniono na 5 z 5

Lucky to have found Eccleston Homes.

Lucky to have found Eccleston Homes.

About to move into my dream home, with the support of a ‘dream team’.

Thank you all!
Mrs Hallam

11 maja 2022
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Odpowiedź od Eccleston Homes

Hello Mrs Hallam

We're really pleased that you're happy and you sound super excited. We look forward to welcoming you into your new home soon.

Regards

Eccleston Homes

Oceniono na 5 z 5

Had a scheduled viewing at Lords Fold

Had a scheduled viewing at Lords Fold. We were greeted by Yvonne who was extremely professional and helpful. All our queries were answered and we were given information of forthcoming release of new houses in the development. It was a very pleasant experience, made possible with Yvonne's knowledge and help.

10 maja 2022
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Odpowiedź od Eccleston Homes

Hello Andrew

Thank you for your recent review and your positive comments regarding your visit to our sales centre and the experience you had with the service offered by Yvonne, our Sales Consultant.

We know that your review and comments will be very appreciated.

Regards

Eccleston Homes

Oceniono na 5 z 5

The sales office representative…

The sales office representative (Yevonne) was both very knowledgeable & helpful.

3 maja 2022
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Odpowiedź od Eccleston Homes

Good Afternoon

Thank you for your recent review.

We're pleased that you been able to leave this review and we'll certainly pass your kind comments on.

Regards

Eccleston Homes

Oceniono na 5 z 5

Yvonne was very welcoming and helpful

Yvonne was very welcoming and helpful.

The show homes are very well presented and the quality impressive.
After viewing the show properties, she answered questions re the house build, I.e traditional as opposed to timber frame.

We talked thru the purchase process and Yvonne indicated properties which we both felt would be particularly well suited to me.
She talked thru the purchase process and explained the next release stage. I was then invited to keep in touch and said that she would keep me up to date, confirming my contact number and email.

I have been studying the literature supplied and will be in touch with a couple of questions in the very near future.
Many thanks for a great visit
Margaret

15 kwietnia 2022
Oceniono na 1 z 5

Buyer beware they don’t care

Sales team are great, but problems start once you get your keys I made the misfortune of buying a house in their Welsh development Halycon Place, so far only 8 of us have moved in out of 15, but we have a combined snag list of over 2000 items ranging from faulty plastering, windows, brickwork, damaged goods used, not finished kitchens (damaged fridge doors, 800mm bare brick holes left as a dishwasher space), by fold doors fitted incorrectly, safety or laminated glass not used where needed, failures to follow local building regulation. Had a director visit us, sat here went very sorry we will get it all sorted 8 weeks later and nothing. Shocking attitude it seems once they have your money they don’t care, households now starting action with NHBC support

13 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Very nice and helpful staff

The sales is very nice and helpful.
Great experience in reserve property here.
Recommend yours to buy with Eccleston Homes.

8 kwietnia 2022
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Odpowiedź od Eccleston Homes

Hello Lisa

We hope that you're having a good day?

Thank you for your recent 5* review and your lovely comments.

We look forward to working with you on the purchase of your new home.

Regards

Eccleston Homes

Oceniono na 5 z 5

Great customer service!

Great service from Dawn & Chris at Garrett Manor. I recently reserved a plot and found the process to be well explained, efficient and professional.
Dawn has been particularly helpful, she is always willing to answer questions and she is knowledgeable about the whole experience of purchasing a new build property. I would recommend Eccleston Homes to anyone looking to purchase a new build.

4 kwietnia 2022
Opinia niezależna
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Odpowiedź od Eccleston Homes

Hello Emma

We hope that you're keeping well.

Thank you for your 5* review and your positive comments regarding the service you're receiving from Dawn and Chris at Garrett Manor.

We're really pleased that you've found the service helpful.

We know that both Dawn and Chris are pleased with your review and they're looking forward to working with you on your purchase and welcoming you into your new home in the future.

Kind regards

Eccleston Homes

Oceniono na 5 z 5

Visit to Lords Fold, Rainford.

Hi, we had an informative chat with Yvonne, and a nice coffee as well.

2 kwietnia 2022
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Odpowiedź od Eccleston Homes

Hello CC

Thank you for your recent review. We've passed this on to Yvonne. We're also glad you enjoyed the coffee!

Kind regards

Eccleston Homes

Oceniono na 5 z 5

Impressed with the build and the staff

We were very impressed with the quality of the show homes and the build in general.
Martin was extremely polite and knowledgeable and most helpful answering our questions and giving guidance.
We would certainly purchase an Eccleston Home and wish we had gone down this route several months ago instead of looking in the privately owned sector.

1 kwietnia 2022
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Odpowiedź od Eccleston Homes

Hello Cristine

Thank you for your recent 5* review and your positive comments regarding your experience with us, together with the service that you have received from our Sales Consultant, Martin. We know that he'll be pleased with your comments.

Kind regards

Eccleston Homes

Oceniono na 5 z 5

Fantastic team at Garrett Manor :)

Me and my partner have been lucky enough to reserve our dream home and we couldn’t be more pleased with the unbelievable customer service from both Dawn and Chris at Garrett Manor. We've had continual chats with Dawn on a weekly basis and really feel part of the Eccelston family. We always look forward to hearing from the team and are excited to continue the process in our new home!

30 marca 2022
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Odpowiedź od Eccleston Homes

Hello Jodie and George

We hope you're both well.

Thank you so much for this lovely review and your kind comments regarding the service you're receiving from both Chris and Dawn. We'll be sure to pass your comments on.

We look forward to welcoming you into your new home soon.

Regards from everyone at Eccleston Homes

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