The members of staff I spoke to were all extremely helpful - including someone who answered the phone at exactly 5.30 (end of work day) and had a train to catch. I had been waiting for the phone to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... Zobacz więcej
Terrible webpage design. If I want to access spam emails on my account I need to click/enter 10 different details. Web address, "Control Panel", username, password, "Login", MFA request, useless pop-u... Zobacz więcej
Easyspace created our local society's website, from content provided by me. Great final result. This after meeting their stated, and good, timescale once the project started, always being readily avai... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Dane kontaktowe
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, Zjednoczone Królestwo
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4,3
Doskonała
1 tys. recenzji
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I find the Easyspace team exceptionally…
I find the Easyspace team exceptionally responsive and helpful.
23 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Andy,
Thank you for the feedback, it is much appreciated.
If we can assist further, please get in contact and the team will be happy to help.
Thanks,
Hugh
Customer service is very good and proactive
Customer service is very good. Very proactive staff in managing domains and Office 365 subscriptions
27 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Garry,
Thank you for taking the time to share your experience, it is much appreciated.
Always happy to hear that the team have managed to assist our customers with any query that is raised.
If we can be of any further assistance, please get in contact and the team will be happy to help.
Thanks,
Hugh
Patient and knowledgeable customer service
I contacted Easyspace via Live Chat, I was having a problem with sending e mails to gmail addresses.
Although my e mail hosting is with another company who had been unable to resolve the issue they advised to contact Easyspace and ask them to manually add the authentication records required.
I didn’t hold much hope of them wanting to help and as I didn’t understand what I was asking for I expected to be fobbed off.
How wrong was I !!
Within minutes the staff member had added the records and explained how long it should take to update.
I am very happy with the support provided by Easyspace and will look to move the other services I need over to them.
The staff member I dealt with was patient and knowledgeable and has given me confidence in the company.
6 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Zoe,
Thank you for the feedback regarding the recent contact with the Easyspace support team.
It's always nice to hear that the team have been able to resolve issues swiftly, meaning our customer can have an 'Easy' life.
I will pass on the thanks to the team.
If we can be of any further assistance, please get in contact with the team and we will be happy to help.
Thanks,
Hugh
Excellent Customer Service
I recently had an issue with my website crashing and contacted easyspace for help. They fixed the problem within 24 hours and everything was up and running again. Their customer service has always been excellent, which is why I have stayed with them for 15 + years.
10 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Steve,
Glad to hear that the Easyspace support team were on point and had the website issues resolved swiftly.
If we can be of any further help, please get in contact.
Thanks,
Hugh
Highly Recommend
Have been using Easyspace for a number of years now and the service and support is great. Engineers are very helpful, able to provide KVM quickly if we have a server issue and always there for support or technical questions without any issues. Would definitely recommend them if you need a dedicated server or VPS etc.
12 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Bruce,
Thank you for the feedback about the recent experience with the Server Support team. Nice to hear that the team have quickly resolved the issue and the service was back in action swiftly.
If we can be of any further assistance, please get in contact and the team will be happy to help.
Thanks,
Hugh
Great Service
Staff very helpful guiding me through an issue i have little knowledge about.
12 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Susan,
Great to hear that the Easyspace team were on point to assist with your query.
If we can be of any further assistance, please reply to this mail and we will be happy to help.
Thanks,
Hugh
Best support
To suit my developer I have moved my site across to Wix whilst keeping my other online services with Easyspace, the support at Wix was unable to resolve a problem in the transfer and actually suggested I spoke to Easyspace support as they were clearly more knowledgeable and had a better integrated system. Easyspace were great and we had it sorted in an hour.
9 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Michael,
Thank you for sharing your positive experience with the team, it's greatly appreciated.
The Easyspace team are always on hand to help our customers with whatever queries that may arise.
We do have a similar product to the WIX web builder tool, Web Builder X. This package allows for an effective website to be created with ease using the preloaded templates. If you wish, I can arrange for more information to be sent regarding this package.
If we can assist with anything further, please get in contact and we will be happy to help.
Thanks,
Hugh
the Best support service ever
Hello,
I have tried many hosting providers but easyspace is the best one in term of support technique they are solving problem as quick as possible.
12 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Abdo,
Thank you for taking the time to share your feedback with us, it is much appreciated.
If we can be of any further help, please get in contact and we will be happy to help.
Thanks,
Hugh
I have been a customer for over 20…
I have been a customer for over 20 years and they have always given great service. Either through CHAT or telephone - Brilliant, I would definitely recommend EASYSPACE.
2 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Mark,
Thank you for the feedback, and we are grateful for the loyalty!
Our friendly teams are always happy to help and if we can be of any further assistance, please get in contact.
Thanks,
Hugh
Excellent customer support whenever needed!
The Easyspace team are always on hand to help with any issues on our server. They have never not been able to help us rectify a problem.
12 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Nick,
Thank you for the positive feedback regarding the interaction with the Easyspace team.
Our server team are always on hand, 24/7, to assist if any help is required.
If we can assist any further, please contact the team and we will be happy to help.
Thanks,
Hugh
Prompt and efficient
Online query was answered almost immediately, and the assistant was efficient, polite and very helpful. Solved my issue straight away.
9 czerwca 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Georgia,
It's always nice to hear that the information requested is provided in a quick, efficient manner.
If we can be of any further assistance, please do not hesitate to get in contact with the team.
Thanks,
Hugh
First Class Support from Easyspace
I have a dedicated server provided, hosted and supported by Easyspace where I develop a number of concurrent new business developments. I'm not a software developer but can quickly put up quality graphics and pages plus set up emails on 10 domains. There are times that I extend beyond my knowledge or have a complex change so when I reach out to Easyspace support either through Live Chat or a phone call there is always a detailed and practical reply or they just plain help me there and then to solve quickly. I've been with Easyspace since the beginning and stuck with them as they're on the ball, really first class all round.
12 czerwca 2023
Opinia niezależna
recovering domaine name
took time to understand the problem and respond in a positive and constructive way. Refreshingly kind and human.
29 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi David,
Thank you for the feedback which has been provided in relation to the recovery of your domain name.
We pride ourselves in the fact that there are no robots, all real life people who are here to assist.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Seemed quick and easy to use
Seemed quick and easy to use. I had to transfer my Domain from my existing provider and Easyspace seemed a good option.
31 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Martin,
Thank you for the positive feedback regarding the transfer in process of your domain from another provider.
We do as it says on the tin, make things 'easy'.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Friendly and efficient
I have been using Easyspace for many years. The customer service is friendly and efficient.
The packages they provide have something for everyone from beginners up to professional developers.
Im no expert and find the support available online very helpful.
As with every hosting provider there’s always more add ons to improve the performance!
Overall I am satisfied with the company and enjoy working with them.
30 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Stuart,
Thank you for taking the time to share your feedback with us, it is much appreciated.
Our team are always on hand to assist and should you require any assistance with any aspect of the account, please do get in contact and we will be happy to help.
Thanks,
Hugh
No need for me to panic
I rang with a concern over two issues, auto-renewal and my card details, which between the two confused me on a perceived 3rd issue of payment. I was relieved to speak with a very well mannered and knowledgeable person who quickly explained everything and left me calm and happy with the outcome of the call that was very quickly answered. Thank you Easyspace :-)
31 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi David,
Thank you for the feedback regarding the recent experience with the Easyspace team.
I am glad to hear that the team were able to quickly establish what was happening on the account regarding the payments and put your mind at ease. We like to keep things 'easy'.
If we can be of any further assistance regarding the account, please do not hesitate to contact the team, and they will be happy to help.
Thanks,
Hugh
Quick Response…
Quick reposne to your query and easy to use menu on the dashboard
30 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Balbir,
Thank you for taking the time to share your positive experience with the Easyspace control panel.
If we can be of any further assistance, please get in touch and we will be happy to help.
Thanks,
Hugh
Easyspace make a point of impossible…
Easyspace make a point of impossible customer service. I have had trouble keeping up payments on direct debit ( even though money to pay at required time ). So when I ring I get an angry Scottish woman ( no offence to Scots in general ) whose explanations are incomprehensible. Tread where you dare but avoid the stare !
26 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Phil,
I am sorry to hear of the experience in relation to the recent interaction with the Easyspace team.
We will reach out to you today, once a review of the interaction has taken place, to discuss the matter further.
Regards,
Hugh
Very Poor Abusive Customer Service !
@Easyspace Having asked for extra storage a year ago have been charged twice for the same package, asked for a refund got the so called Head of complaints refusing to refund and threatening to close my account down ! Only been a customer for 12 years Zero Customer Service
25 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Mr Davies,
I am sorry for any upset which has been caused in relation to the interaction with the Easyspace team today.
As discussed within our call, to allow for a fair resolution to be provided, we would have to be afforded the time to investigate the complaint raised.
I can confirm that we have contacted you, earlier today, with a resolution to the complaint, now that a full review has taken place.
If we can be of any further assistance, I would ask that you please respond directly to the support ticket which has been raised.
Regards,
Hugh
The go-to site for secure and speedy domains.
The site is easy to navigate and always cost-effective and the helpline staff are incredibly helpful down to the smallest details. Highly recommended.
18 maja 2023
Opinia niezależna
Odpowiedź od Easyspace
Hi Mark,
Thank you for the feedback.
The Easyspace team love to hear that the service we are providing is of the highest standard.
If we can assist with anything else, please get in contact and we will be happy to help.
Thanks,
Hugh
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.