Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

The members of staff I spoke to were all extremely helpful - including someone who answered the phone at exactly 5.30 (end of work day) and had a train to catch. I had been waiting for the phone to... Zobacz więcej

Oceniono na 5 z 5

Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... Zobacz więcej

Oceniono na 2 z 5

Terrible webpage design. If I want to access spam emails on my account I need to click/enter 10 different details. Web address, "Control Panel", username, password, "Login", MFA request, useless pop-u... Zobacz więcej

Oceniono na 5 z 5

Easyspace created our local society's website, from content provided by me. Great final result. This after meeting their stated, and good, timescale once the project started, always being readily avai... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca internetowy

Napisane przez firmę

Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Been with them for years

Been with them for years - With IT things go wrong, but the customer service is really good and they keep at it until solved.

8 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Christine,

Thank you for the feedback, and we are grateful for your custom over the years.

We have you covered when it comes to any technical issues, and should we be able to assist in the further, please get in contact and the team will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Helped on techy problem

Discovered emails to Gmail addresses were bouncing and being treated as spam.

Easyspace support provide all the necessary parameters to insert in a DNS record to validate my email.

Quick and helpful response, with the problem fixed in a few hours once all the various servers around the world had my updated records.

14 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Christopher,

Thank you for the feedback, it is greatly appreciated.

Recent changes to the way Gmail handle emails have caused a headache, with some emails being rejected. I am pleased to hear the team were able to resolve this issue quickly for you.

If we can be of any further assistance, please get in touch and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Loyalty has been earnt through good…

Loyalty has been earnt through good performance

I have been using EasySpace for 9 years and have always found them very helpful and able to resolve any issues I have quickly and efficiently

1 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Roger,

Thank you for your feedback, and we greatly appreciate the loyalty over the years.

We are always on hand, 24/7 365 days a year, to help.

If we can assist further, please get in contact and the team will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Brilliant live chat at the weekend …

Once again I got help from easy space but this time at the weekend with their online live chat. A real person typing responses. Quick and easy.
Excellent service as always.

15 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Dominique,

Thank you for taking the time to share your feedback.

Can confirm there are no robots here, all real people just waiting to help.

If we can assist any further, please get in contact and the team will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

A Long Standing Customer

I've been with Easyspace now for well over 15 years. I once moved away to a cheaper service but found I only got what I paid for and moved back again after a year. For the most part I never have to talk to tech support because everything just works, but I had some problems recently sending emails to gmail and they were able to sort things out in minutes. Chat support is great, agent responds quickly and is always courteous, knowledgeable and has never failed to resolve my problem. I don't see myself moving my domain away from Easyspace anytime soon.

17 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Mike,

Thank you for the feedback, and for coming back to us.

We are always happy to help, no matter how small the problem is, the team are on hand to resolve the issues.

If we can be of any further assistance, please contact the team and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

easyspace's service does what it says…

easyspace's service does what it says with a minimum of fuss. It was easy to change to them after my then ISP did not have a service where I moved to. The spam filtering works well and it's simple to manage. Technical questions posed to the helpdesk are answered quickly and things sorted out.

14 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Roger,

Thank you for taking the time to share your experience.

We are always on hand to help and should you require any further assistance, please get in touch with the team.

Thanks,
Hugh

Oceniono na 5 z 5

Great Support

Clear guidance, knowledgeable support staff, very helpful

17 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Alan,

Thank you for the feedback.

If we can be of any further assistance, please get in contact and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Quick problem solving

We got a quick solution to our problem. It was not need to call or follow up further. The advisor was great.

4 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Lori,

Thank you for your feedback, it is greatly appreciated.

It says it in the name 'Easyspace', we like to make things easy.

If we can assist nay further, please contact the team and they will be happy to help.

Thanks,
Hugh

Oceniono na 1 z 5

I just lost £121.96 from Easyspace

I just lost £121.96 from Easyspace. I prefer to pay for my account renewal over the phone and I have not got auto renew set on my account, and always have paid over the phone. I no longer wanted to use their services anymore, my account was not set to auto renew ( I've had trouble logging into my account for years), but they took 2 years domain name and hosting out of my bank account and said that I had set up auto renew!!! I hadn't and I can't get a refund from them either. Their service is awful. I had to stop using their email as my inbox was full of spam, when I complained I got anti spam added- this was worse as I still got spam, but I lost a load of important emails. They are good though at trying to get more money out of customers ; pay more money for 'secure hosting' e.t.c. So thanks Easyspace for taking £121.96 out of my account. I still don't want to use your services !

4 lipca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Claire,

I am sorry to hear of the experience in relation to the renewal of the packages on the account.

We have located the account, and we are currently in contact with yourself to resolve the issue.

Regards,
Hugh

Oceniono na 5 z 5

update of SPF, DKIM & DMARC data support

I was helped with a support issue about updating my SPF, DKIM & DMARC information, they gave me clear directions and checked my input of that data onto my NAMESERVERS, the support worker was very good and we talked via the live chat on the website.

26 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Matt,

Thank you for taking the time to share some feedback on the recent contact with our Easyspace support team, it's much appreciated.

I am please to hear that the support team were able to assist with the updating of the mail records.

If we can be of any further assistance, please get in touch and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Excellent customer support

I have been an Easyspace customer for domain and emails for over 10 years and find all aspects clear, trouble-free and efficient. On the rare occasions I need help - such as Gmail recently blocking emails because of a new technical hurdle at their end - I have always found the Easyspace online support chat facility to be responsive almost immediately and that the human at the other end comes up with a solution to whatever the issue is in a friendly and most helpful way.

22 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Andrew,

Thank you for the feedback regarding your recent interaction with our team.

I can 100% guarantee you will always get a real human at the end of the phone or chat, and this is something which we pride ourselves in.

I am glad to hear that the email issue was resolved swiftly and should you require any further assistance, please get in contact with the team and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Very helpful support team

I have been with Easyspace for my website hosting a long time, but recently had problems with my email so decided to transfer it to Easyspace. The online support team were so helpful in setting that up for me, and it was all done very quickly. Excellent service as always.

1 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi,

Thank you for the feedback, it is much appreciated.

I am pleased to hear that we were able to resolve the mail issues and got things back on track.

If we can be of any further assistance, please contact the team and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

THe online chat was quick to respond

THe online chat was quick to respond. They were able to respond to my problems. Very polite and understood my issues. nothing was too much trouble. we resolved the matter.

26 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Carole,

Thank you for taking the time to share your experience with us, it is much appreciated.

I will pass your thanks on to the team and should any further issues arise, please get in contact and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

I was super impressed with the online…

I was super impressed with the online chat I had when it came to reducing the cost on my easyapace renewal. I was guided and given options to renew with a solution that suited my requirements! Thank you Easyspace you keep me as a customer for sure!

21 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Michelle,

Thank you for taking the time to share your experience with my colleague on our Live Chat, it is appreciated.

I am glad to hear that we have been able to reduce the costs on the account, and offer a new package with better suites your needs. I will pass your comments on to our sales and renewals agent, who was happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

I was snarled up with sending to gmail…

I was snarled up with sending to gmail and could not fathom gmail's advice written in gobbledegook. The easyspace team made the changes for me by changing the DKIM value. I single phone call did the trick. Great service.

21 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Philip,

Thank you for the feedback regarding the help provided by our technical support team.

It is nice to hear that we have managed to do things the 'Easy' way and made life that little bit simpler when it comes to the technical jargon.

If we can be of any further assistance, please get in touch and the team will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Easyspace quickly sorted out my FTP connection problems.

Easyspace have hosted my website for nearly 15 years. During this time I have had brilliant service, but recently I had a problem updating my website, FTP wouldn't connect. Had an online chat with an agent and went through my FTP connection details, one of which had somehow become corrupted. The agent was able to point this out and had me up and running again within minutes. The agent, was polite, friendly and knowledgeable - Brilliant service. If you are looking for a company to host your website - I highly rate Easyspace.

21 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Paul,

Firstly, thank you for your loyalty over the years, it is much appreciated.

It always makes us happy to hear that the team have been able to resolve an issue at the first point of contact, making life that little bit easier. I will pass the feedback on to the support team.

If we can be of any further assistance, just get in contact with the team and they will be more than happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

Been using these guys for 15+ Years

Been with these guys for 15+ years as with all internet services problems and issues sometimes occur but easyspace are easy to contact either by webchat or phone and the support team are based in uk and always have excellent knowledge and understanding of the various so they are always quickly resolved

2 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi,

Thank you for the feedback, it is greatly appreciated.

We pride ourselves in customer service and one of our main selling points is the ability to speak directly with an agent without having to go through the usual contact centre process of pressing multiple options.

If we can assist further, please contact the team and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

We have been with Easyspace since the…

We have been with Easyspace since the early days (2005) and over the years have always had a faultless and speedy service. We have 198 domain names in our account and there is always something that needs to be done. It's good to have a provider that (a) really knows what they are doing and (b) are really easy to get in touch with.

27 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Ed,

Thanks for the feedback, and thank you for the loyalty, as you must be one of our founding customers.

If we can be of any further assistance, no matter how small, please get in contact with the team and we will be happy to help.

Thanks,
Hugh

Oceniono na 5 z 5

EXCELLENT WEBSITE / EMAIL PROVIDER

Been with this company for 17 years now......and would highly recommend them.......quite recently GMAIL and Hotmail accounts was being blocked due to security changes.........a simple call and within the hour everything was corrected

15 czerwca 2023
Opinia niezależna
Logo Easyspace

Odpowiedź od Easyspace

Hi Andy,

Thank you for your loyalty over the years, clearly the team are getting it right, and I am pleased to hear that the issues with your emails were resolved.

If we can assist further, please get in touch with the team and we will be happy to help.

Thanks,
Hugh

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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