The members of staff I spoke to were all extremely helpful - including someone who answered the phone at exactly 5.30 (end of work day) and had a train to catch. I had been waiting for the phone to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Owing to my retirement, I am no longer using their services, I have had to close my business website and emails, but I feel that I must give them a 5 star review. I have been with them for 25 years... Zobacz więcej
Terrible webpage design. If I want to access spam emails on my account I need to click/enter 10 different details. Web address, "Control Panel", username, password, "Login", MFA request, useless pop-u... Zobacz więcej
Easyspace created our local society's website, from content provided by me. Great final result. This after meeting their stated, and good, timescale once the project started, always being readily avai... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our Web Hosting services include a free domain name worth up to £12.50. Hosting Packages start from as little as £2.25 per month.
Dane kontaktowe
6 Atlantic Quay, 55 Robertson Street, G2 8JD, Glasgow, Zjednoczone Królestwo
- 0370 7555088
- orders@easyspace.com
- www.easyspace.com
4,3
Doskonała
1 tys. recenzji
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
David Moffit was above and beyong…
David Moffit was above and beyong helpful - and got my problem solved very quickly!
7 lipca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Mark,
Thanks so much for the great feedback! We’re really glad David was able to help and get things sorted quickly for you. We’ll be sure to pass on your kind words, he’ll be chuffed! If you need anything else, you know where to find us.
Kind Regards
Hugh
Easyspace
Really helpful
Really helpful
Had a great experience today. Having lost my husband recently I was having great difficulty accessing my EasySpace account, especially as I'm not very IT literate. Mark was extremely patient, kind, understanding and helpful, as was a colleague when I phoned back with another question. I'm so very grateful for their guidance for a dippy old lady!
2 lipca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Angela,
Thank you so much for your lovely message. We're really sorry to hear about your loss, and we're glad Mark and the team could be there to help you through it. It means a lot to us that you felt supported. You're always welcome to reach out — we're here whenever you need a hand, no matter what.
Kind Regards
Hugh
Easyspace
Patient and helpful customer service…
Patient and helpful customer service when I was in a bit of a pickle.
Super helpful and called back after we'd finished up the majority of the settings to double check one of my email profiles was ok too.
Top top service and so grateful for the help.
1 lipca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Matthew,
Thanks so much for the lovely review! We’re really glad we could help get things sorted and make sure everything was running smoothly — especially that email profile! Always happy to go the extra mile. Don’t hesitate to reach out if you need anything else.
Kind Regards
Hugh
Easyspace
Why use anyone else?
I've been with Easyspace for a good 20 odd years, not only is it a safe and secure place to host a website, the customer service is second to none. In the years I have used them, when I have rarely needed their help, it has been immediate, friendly, and very supportive. I recommend them to anyone, whether they are new to web hosting or an old hand at it.
30 czerwca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Gwynne,
20 years, and counting! That really means a lot to us. Thanks so much for the kind words. We're glad to hear you've had a great experience and that our support team’s been there when needed. It's awesome to have long-time customers like you, and we’re always here if you need anything!
Kind Regards
Hugh
Easyspace
I have received excellent support from…
I have received excellent support from Easyspace since the transition from Titan Internet and especially Hugh Strang who I spoken to today in length. Hugh went out of his way to help me sort the mix up I had with my Microsoft 365 licences and I am truly grateful for his professionalism and prompt advice. I have been a business customer for over 10 years and will remain for many more as I am so impressed with the support provided over the phone and remotely. Thanks to the whole team ;)
4 czerwca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Heidi,
Thank you so much for your kind words and for being a loyal Easyspace customer for over 10 years! We're thrilled to hear that your recent contact was able to provide the support you needed and that our professionalism made a real difference.
We look forward to continuing to support your business for many more years to come!
Regards,
Hugh
VERY HAPPY WITH EASYSPACE
I have dealt with EASYSPACE for many years and
I have always found them to be helpful and very
knowledgeable.
I would highly recommend them.
PAULINE
15 maja 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Pauline,
Thank you for your long-standing support! We're delighted to hear you've consistently found our team helpful and knowledgeable. Your recommendation means a lot to us.
Regards,
Hugh
Happy since 2008
I've been with Easyspace since 2008. At first, I just chose them because it was what my friend was using.
The system is simple and intuitive, the support FANTASTIC.
Really glad I'm with them.
20 maja 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi,
Thank you for being with us since 2008, that kind of loyalty means a lot! We're so pleased to hear you've found the system easy to use and our support fantastic. It's great to know you're happy to be with us.
Regards,
Hugh
Better than AI
So simple, so smooth. Had tried every which way to fix my problem without going to them, but they fixed it in a few minutes. I can now send emails again. Great service - thank you!
14 maja 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Julie,
We’re so glad we could help get things sorted quickly, with no AI bots in sight! It’s great to hear everything’s working again and that you’re back to sending emails. Thanks for the kind words!
Regards,
Hugh
Phoning Easyspace took such a weight…
Phoning Easyspace took such a weight off us when we had to change our details, and Alex was great in seeing to everything. The whole experience took less than 10 minutes and was so simply organized. We were delighted with our experience, very professional, Thank you very much
13 maja 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Mary,
Thanks so much for your kind words! We're thrilled to hear Alex made the process quick and stress-free. It's great to know everything was sorted so smoothly. We really appreciate you taking the time to share your experience!
Regards,
Hugh
With Easyspace for years
I've been with Easyspace for years for hosting several domains and email servers: their service has been absolutely brilliant. On the rare occasions that there has been an issue, they have been very prompt at getting a resolution and in particular keeping me informed during the process.
28 kwietnia 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Richard,
Firstly, thank you for your continued custom over the years. I'm really pleased to hear that our service continues to meet your expectations. Here's to many more successful years ahead!
Regards,
Hugh
As a novice
As a novice, the customer services manager was so very helpful in supporting me set up my quarantine box. Still learning but feel more confident.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Kevin,
Thank you for your kind words! We're always here to help and glad to support you as you continue learning. It's great to hear you're feeling more confident.
Thanks again for your feedback.
Regards,
Hugh
I’ve used a myriad of IT hosting…
I’ve used a myriad of IT hosting service providers over the past 20+ years and Easyspace have the best customer service of them all. Some key reasons:
1) they’re located in Britain
2) English is their first language
3) Same timezone as me
4) Same cultural and business mindset makes communication very easy, efficient, effective.
5) understand the technical issues immediately, or else they refer to a more experienced colleague whilst you’re still chatting with them, so you’re not left frustrated feeling unhelped by the person whom you’re connected with.
6) Prices might be a bit higher than some other providers, but I happily pay it because of their great service. You get what you pay for. Go cheap and you’ll get inferior quality.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Andy,
Thanks so much for the great review — we really appreciate you sharing your experience!
It’s fantastic to hear our UK-based team and approach to customer service have made such a difference for you. We always aim to keep things easy, clear, and helpful — exactly what you'd expect from a local team who understands your needs.
Thanks again for your loyalty and kind words — we’re always here if you need us!
Regards,
Hugh
Great service and pragmatic resolution…
Great service and pragmatic resolution of our payment dilemma from Phil.
Many thanks
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Steve,
Thank you for the feedback — much appreciated!
This is exactly what Easyspace is all about, and I’m really pleased to hear Phil was able to get the payment issue sorted for you. I’ll be sure to pass on your thanks to him.
Regards,
Hugh
Outstanding assistance
Outstanding assistance - even though after 23 years, we are leaving easyspace as we have no need for the domains or websites anymore. Super helpful and professional always
20 marca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Sebastian,
Thank you for your kind review and for the custom over the past 23 years. We will miss you, but please know we are here should you require any services for a future venture.
Regards,
Hugh
Customer Support (Hugh)
Spoke to Hugh at Customer Support who was extremly helpful and resplved my issue easily. Thank you
26 marca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi David,
Thank you for the feedback. Glad that we resolved the issue swiftly.
Regards,
Hugh
Superb, patient customer service
The guy who assisted me was amazing! So patient, understanding, kept me from panicking and dealt with everything that needed sorting out and all with consistent communication. Such a lovely guy!
20 marca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Paula,
Thank you for the amazing feedback. Communication is key, and that's why we are on hand 24/7 to help. I will pass the feedback on to the team.
Regards,
Hugh
Such helpful people
Such helpful people, thanks Mark! Especially for a novice like myself. Well done!
18 marca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Tim,
Thanks so much for this great review, I'll make sure the feedback is sent to the team.
Regards,
Hugh
very attentive service from Mark
5 marca 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Cliff,
Attentive is Mark's middle name, thanks for the feedback and I will pass it on.
Regards,
Hugh
DifficultSpace: At last I'm free from this bunch
At last I'm free from this bunch with expiry of domain registration.
To add insult to injury, they then offer price reduction in attempt to retain my custom.
Following my post, EasySpace, or how I now think of them DifficultSpace, has added a lengthy reply repeating their lies.
In all my days of dealing with any customer support teams, I have never encountered such unhelpful or unfair practises.
11 lutego 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Charles,
I sincerely apologise for any frustration or inconvenience caused regarding the mail packages on your account and, more recently, the domain name registration renewal.
After reviewing your account, I found that the email issue raised in July 2022 stemmed from the package upgrades we implemented in 2021. As part of this update, all legacy mail packages were transitioned to our EasyMail package, which offers increased storage and IMAP functionality. A notification regarding this change was sent to the email address on file on May 3, 2021.
Upon further review of your account, it was determined that only one of the two mailboxes was needed. To ensure you received the full value of your payment, we applied the amount toward a single mailbox and extended its term by an additional year as a goodwill gesture—resulting in a total renewal period of three years instead of the originally paid two. This resolution was accepted as satisfactory at the time.
Regarding the domain name, we noted that it had been set to cancel. Our sales and renewals team attempted to reach out for feedback, but as none was received, we were unable to offer further assistance. As part of our customer care process, an automated email was sent with a renewal discount offer. I sincerely apologize if this caused any frustration, as that was certainly not our intention.
Our goal is always to provide the best possible service to our customers. If there is anything further we can do to assist or clarify, please do not hesitate to reach out.
Best Regards,
Hugh
We've got a new contender for worst domain registrar!
Absolutely awful company. Website and control panel is slow and clunky. Every update seems to take for ever, basic stuff like changing a nameserver which should be visible at the registry in minutes seems to take hours or days. Support is about as useful as a chocolate teapot and they have the audacity to charge you £15+VAT to leave! Imagine charging your customers to leave!
To be clear, the transfer out process is completely automated and doesn't cost them a penny, it's just a way to screw you some more. If anyone else is reading this and has a UK domain (.co.uk, .org.uk etc.) please note, you can search for Nominet Online Services, sign up using the email address your domain is registered to and use that to initiate a transfer. It's still got a charge (£12 as of time of writing) but you'll have the satisfaction of knowing you're not lining the pockets of Easyspace. They also can't stop you doing it this way either.
10 lutego 2025
Opinia niezależna
Odpowiedź od Easyspace
Hi Michael,
I’m sorry to hear about the issues you’ve encountered with accessing the customer control panel and updating the Nameservers.
I completely understand the frustration this must have caused, and I want to assure you that our support team is available 24/7 to assist with any questions or concerns. Upon reviewing your account, I noticed that there has been no prior communication with our team about these issues, apart from the complaint and Trustpilot review. We would have been more than happy to provide assistance sooner.
I attempted to reach you by phone this morning to discuss this matter further, but was unable to get through. A response has been sent to your support ticket, and I kindly ask that you reply so we can assist you promptly.
Thank you for your understanding, and we look forward to resolving this issue for you.
Regards,
Hugh
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