Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Zobacz więcej
I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Zobacz więcej
The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.
Dane kontaktowe
Allen House, Edinburgh Way, CM20 2HJ, Harlow
- +44 (0)1279 426832
- sales@e-tradecounter.co.uk
- www.e-tradecounter.co.uk
4,3
Doskonała
668 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent Service
Excellent product, excellent service, could not fault e-tradecounter, will buy from this company again.
25 czerwca 2015
Opinia niezależna
First time user and not impressed
It is the first time I have used e-tradecounter. It was one of two companies who had what I wanted, it had the best price and was supposedly in stock. As soon as I order I get an email to say the dispatch has been delayed. I paid £12.50 for delivery for 2-3 days and it has been a week since I ordered it and have no correspondence to say if has even been dispatched or not yet. No money offered back for slower delivery, glad I am not in a rush for the part. Will think twice about using again.
10 czerwca 2015
Opinia niezależna
Odpowiedź od e-tradecounter
Dear Jo
Thank you for your review, we are sorry that your first experience of us wasn't a smooth one as 99.9% of our orders are.
Thank you for confirming that after the courier network delay you are now in receipt of your order.
Kind Regards
Adam Simmons
Amazing Service form Sara and Adam
I had originally placed a review on Trust Pilot regarding a Swan Catering Urn. The problems that I had with the delivery were all the fault of the courier company and nothing to do with e-tradecounter.
I have had lots of conversations with both Adam and Sara, who have gone out of there way to get this product to me. To say that they have gone above and beyond the call of duty doesn't do justice to the effort they must have expended to get me this item.
We are now in receipt of the product and our busy staff now have hot water for their drinks on tap. Thank you for your help
5 czerwca 2015
Opinia niezależna
Odpowiedź od e-tradecounter
Dear Michael
Thank you for your patience on this order, we are sorry that you experienced problems with Swan's choice of courier.
We are glad that you are now in receipt of your order and thank you for working with us to get this resolved for you.
Kind Regards
Adam Simmons
Ordering experience
I found the whole experience of ordering my goods to the final delivery of them very pleasurable. It was so easy, I spoke to Sara of the sales team direct to find out what heaters I would need for one of my on going projects.Not only was she very knowledgeable about the products that they sell , I found her to be very polite and efficient in processing my order. On a cost basis, I found e trader very very competitive on prices and would certainly use them again.
It is a joy to actually work with an online sales company who deliver a top notch service .
3 czerwca 2015
Opinia niezależna
The customer is always right
I ordered the wrong heater control for heater purchased without a fuss or bother I got sent another controller to try straight away without any extra cost to my company before returning wrong controller
27 maja 2015
Opinia niezależna
super service
great website easy to find product. customer service is excellent and perfect delivery, will definitely use again and highly recommend.
21 maja 2015
Opinia niezależna
Good product but required some work
Prompt delivery, well packaged. The Thermotube plastic clips required some work as the holes for the screws were not quite deep enough. Instead of discarding one of the washers I put it under the screw head on one of the clips to reduce the length of screw projecting. I still had to drill both the clip holes slightly deeper. Also, there were some small projecting tags on the clips which needed cutting off. The Thermoguard needs to be compressed to get the flanges flat to the wall (or floor). A Thermoguard is needed if the Thermotube is installed below 1.85 m above the floor. No wall/floor fixing screws are provided. I bought some pan-headed screws separately. Product now installed and provides useful background heat powered by our solar panels.
17 maja 2015
Opinia niezależna
A great company to deal with.
Everything done, just as they said, and UPS were spot on
7 maja 2015
Opinia niezależna
Great company to deal with
I've used e-tradecounter a few times now and they have never failed to deliver on service or price. I'm definitely adding them to our list of trusted suppliers!
6 maja 2015
Opinia niezależna
Wonderful service
I placed my order over the phone as I had a query regarding shipping. The man I spoke to was excellent and very helpful indeed. As I was past the time for "next day delivery" but needed the storage heater as soon as possible, I still opted for next day delivery and lo and behold, the heater came the very next day!! The Dimplex Duoheat Stirage heater is also excellent!
22 kwietnia 2015
Opinia niezależna
Good service
Very obliging they devised and supplied the necessary parts. I have already received th order and it is all in working order.
I thought the price of postage was excessive!
9 kwietnia 2015
Opinia niezależna
Wrong item delivered. Still waiting for replacement after one week
I ordered a heated towel rail in chrome. A white one delivered. Still waiting for replacement
28 marca 2015
Opinia niezależna
Great service!
I've ordered from e-trade counter several times and have always received great service and great products.
27 marca 2015
Opinia niezależna
Great range of products, good prices, good service
Bought a panel heater arrived within 3 working days, will use again
27 marca 2015
Opinia niezależna
Water heater purchase
Ordered by telephone, discussed requirements and got items within time allotted, good service
26 marca 2015
Opinia niezależna
Helpful and excellent service
Everything delivered as promised and happy with the product
24 marca 2015
Opinia niezależna
Dimplex Monterey heaters
Professional and efficient support, no hassle purchase, will come back for more.
20 marca 2015
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.