drum-stop.co.uk Recenzje 

818
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Bought new Remo Ambassador coated and snare side heads - cheapest on the net for both. Drum kit delivered within less than 24 hours of being ordered Everything we ordered was delivered and in perfe... Zobacz więcej

Oceniono na 5 z 5

I have made the move from electronic drums to my first acoustic drums. I used drum-stop to understand more around options and considerations and found the website and information really helpful. The a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We recently bought a drum kit for our son, who is keen to learn and have started taking lessons at school, only to realise that it is L O U D. In order to keep our sanity and peace with our neighbour... Zobacz więcej

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Oceniono na 5 z 5

Brilliant shop that feels welcoming and looks fantastic. The staff couldn't be any more helpful and even as a relative newcomer to drumming i always feel relaxed asking questions or seeking advice.... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z instrumentami muzycznymi

Informacje przekazane przez różne źródła zewnętrzne

We are one of the UK's biggest Drum Stores, so we know our Stuff!!, You are always guaranteed to get to speak to someone who knows about DRUMS!! We aren't a Call centre or a Sales Hotline for an Internet Site, we have a Bricks and Mortar DRUM STORE with over 4000 Sqft of Showroom and storage as well as an Online Store, so we feel the stuff, play the stuff and try it out as all our staff are Drummers!! We pride ourselves on giving good, sound advice and following that up with good products, good prices and excellent service!! It's True the little things are important, Things like offering our Build & Tune Service, accepting Trade In's, Service & Repairs, Laying Away your stuff with a Deposit, Letting you Finance Items and making you a cuppa if you call in and are lucky enough to have timed it as the kettle is going on!! We really do want to Give you the best service possible and that is why we take the time to speak to customers, we return your calls and don't ignore enquiries or messages. Every Customer is important to us and every customer is looked after from start to finish. Some of the things that define us from others. We price Match any genuine quote from a UK store, We offer a Build & Tune Service that helps Customers with Little Time or Inexperienced Starters to ensure they get their Kit delivered Built and Tuned, We Offer a Truly personal instore Service to anyone wanting to Try anything or get some advise by personally showing you around if needed and answering any questions you have, our sales team are always here to show, demonstrate and advise, we will help you out to car if you are struggling, we can work out simple Finance deals and Take your Old gear as a Trade in and we handle all returns, any warranty items and faults with a matter of URGENCY and this service is quick, smooth and easy. AND Even after you have made your Purchase, we are here to answer any technical questions, be it about expanding, setting up or fine tuning your equipment, just give us a call!


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

818 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(818)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Awesome sauce

Great service :) will be using again!

10 kwietnia 2014
Opinia niezależna
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Cheers Garrie for the five stars!

Oceniono na 5 z 5

Great products, great prices, great service

Ordered off Drum Stop for the first time after searching on the internet; best choices of products and prices. Customer service brilliant; my first choice delayed by manufacturer so helped me chose alternative and sent next day as needed for a gig. Thanks so much, will shop here again.

5 kwietnia 2014
Opinia niezależna
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Thanks very much for the five stars!!

Oceniono na 5 z 5

Excellent to deal with!

Great website, easy and clear to use. I have bought online and in store and would highly recommend them. Friendly, helpful and very knowledgeable staff.

4 kwietnia 2014
Opinia niezależna
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Thanks for the five stars Vincent!

Oceniono na 5 z 5

Drum Stop are quick, efficient and extremely helpful.

I always buy the best, this includes my drum kit and all its hardware. So it follows that if you want and get the best, you always go to the best. This without a shadow of a doubt is "Drum Stop". Well done Guys & Girls keep up your excellent work. If I need anything you are the main men!!!!

2 kwietnia 2014
Opinia niezależna
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Cheers Ian for the five stars!!

Oceniono na 5 z 5

Delivered as ordered in good time, at a good price

Easy to deal with. I got what I wanted very quickly and at the best price I could find.

Extras I asked for were no problem and I didn't encounter the 'hard sell' approach when I changed my mind about an item.

Thoroughly satisfactory.

1 kwietnia 2014
Opinia niezależna
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Cheers for the five stars Dave!

Oceniono na 5 z 5

great service buy all your drum gear here!

Bought a much needed snare head and 4 packs of sticks at a very reasonable price,came well packed in a day! Know where I'm going in the future,well done guys,you've just got another loyal customer!

1 kwietnia 2014
Opinia niezależna
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Thanks for the five stars Michael!!

Oceniono na 5 z 5

Friendly, helpful and fast

Drum-stop were friendly and efficient. They double checked the item was in stock and ready to dispatch whilst I was on the phone. They sent a confimatory e-mail immediately and the next morning a text and e-mail was sent stating the one-hour time slot for delivery. It arrived promptly and so the whole process was complete within 20 hours. Excellent service.

25 marca 2014
Opinia niezależna
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Thanks for the five stars John!

Oceniono na 5 z 5

Easy-Peesey!

Being a semi-pro drummer living in Somerset isn't easy if you want to buy drum bits.........Even the county town of Taunton is bereft of a retailer of drum sundries. Having tried several other on-line suppliers, all of whom have let me down, mainly with the supply process, I found Drum Stop several years ago.
Their range of stock is very comprehensive, with prices being competitive....and, most importantly, delivery of purchases has so far been excellent.

25 marca 2014
Opinia niezależna
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Geoff thanks for the five stars!!

Oceniono na 5 z 5

genuinely friendly, helpful and professional

Very friendly, helpful staff, great for a beginner like myself. They were patient and kind with me and able to suggest the best product for my 12 yr old because I know nothing about drumming. The website is easy to use, I even ordered without calling for help last time - yea! Thank you for all your kind help.

21 marca 2014
Opinia niezależna
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Katrina thank you for the five stars!

Oceniono na 2 z 5

Hassle.

I first ordered a Remo Powerstroke Pro 22" bass drum head. This arrived in acceptable time, however the box said Evans on the front, with a label saying 20" EMAD. Why? I was so close to returning it when I decided to open it up, discovering the Remo head inside. This was both frustrating and confusing, as there was no letter with the package to apologise for the packaging, or even the correct label on the front of the box.

I then purchased a Evans Double Pedal impact pad several days later, an email then followed that (Thursday) evening thanking me for my purchase and informing me that my delivery will be with me within 1-2 working days. I was expecting the package on Saturday, but never recieved an email telling me it had been dispatched. Obviously I was confused and this made me slightly angry. I never received an email. All of a sudden the package came through my letter box on Tuesday. 4 working days?! Not a single email?!

Not a good experience. However, I am happy with my products.

20 marca 2014
Opinia niezależna
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Odpowiedź od drum-stop.co.uk

Hi Matthew i just wanted to say that we are very sorry to have caused you such confusion and upset. We very often DOUBLE BOX our large drum heads to assist in protection in transit. The Head was just outer boxed with another spare head box and your original order was inside in its original box. I'm sorry that caused you some confusion it was never meant to and only a precautionary measure to protect a somewhat delicate item. With regards the Missing email? I am not sure what happened there as like you say you did get the first one and our system only picks up the one email from the original order. Maybe your Spam Filter? Anyhow the original Dispatch time was quoted as 1 - 2 Working Days, which means it was Dispatched the very next day the Thursday (after the order was placed Wednesday). We also emailed you as the item was dispatched to say it was going out by Royal Mail which can sometimes take 2 - 3 days as Royal Mail are out of our hands on their delivery times. Im afraid we can't really improve this service in which we seem to have delivered on time as promised and the item was securely protected fit for transit of a delicate item. I can only apologise for you finding this upsetting and Hassle Like. We assure you this was not our intention and always strive to give the best service. Im only sorry you felt disappointed. Many Thanks Emma Goss

Oceniono na 5 z 5

Fantastic service

Very friendly and a super quick next day delivery and at a good price. Perfect!

19 marca 2014
Opinia niezależna
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Thanks Alison for the five stars!!

Oceniono na 5 z 5

Great service

I would recommend drum stop to anyone wanting but drum gear. I ordered a set of Mapex drum cases, after searching the web drum stop were the cheapest. After placing my order the cases were with me in a couple of days well packaged

19 marca 2014
Opinia niezależna
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Thanks for the five stars Alan!

Oceniono na 5 z 5

Top notch service

Fast and efficient and with a personal touch thats so rare.....we buy all our drum gear there.

17 marca 2014
Opinia niezależna
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Kim thanks for the five stars and the awesome poem!!

Oceniono na 5 z 5

Truly outstanding service

Used drum stop for the first time this month and have had truly superb service from the beginning. The team are great at helping you out (and do actually call you back) unlike many other companies.

Price matched a set of Paistes for me and delivery was quick and tracked.

The supplied stand snapped after a day (manufacturing fault) so I contacted Drum Stop who quickly asvised what to do, and even offered me the abuility to upgrade to a more solid product for the difference.

I couriered the part back and then phoned me back the next day, remembered what I had asked and sorted out taking the payment difference. Next day my new stand arrived.

completely hastle free service and also now with the knowledge that If I have a problem they WILL get it sorted!

Well done to all the DS team!

14 marca 2014
Opinia niezależna
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Thanks Neil for the five stars!!

Oceniono na 5 z 5

The best drum shop i have ever been in

After having a nightmare trip from Grimsby to get to Drum Stop (sat nav playing up) it was all worth the trouble. A well stocked shop with top brands, something for every grade of player. Ended up taking a DW performance kit home. A few days later i ordered a Gretsch kit which arrived promptly. very happy with both kits, since then i have ordered bits and bobs which also got delivered promptly. This will be the only shop i use from now on, Allen Jarvis drummer with The HouseShakers

12 marca 2014
Opinia niezależna
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Cheers Allen for the five stars!!

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