Dreams - Stoke on Trent Recenzje 

265
Wynik TrustScore: 5 na 5

4,9

Etruria Way, ST4 6JQ Stoke-on-Trent, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... Zobacz więcej

Oceniono na 5 z 5

Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... Zobacz więcej

Oceniono na 4 z 5

Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... Zobacz więcej

Oceniono na 5 z 5

Andy was absolutely lovely, fantastic customer service going above and beyond to include my 7 year old son in choosing the right mattress for him using child friendly language. We were made a hot d... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z łóżkami
  2. Sklep z pościelami
  3. Sklep z meblami do sypialni
  4. Sklep z materacami

Napisane przez firmę

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Napisane przez firmę

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Dane kontaktowe

  • Etruria Way, ST4 6JQ, Stoke-on-Trent, Zjednoczone Królestwo

  • 01782459250

4,9

Doskonała

Wynik TrustScore: 5 na 5

265 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(265)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 501

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I recently visited Dreams Bed Shop and…

I recently visited Dreams Bed Shop and had an excellent experience from start to finish. The selection of beds and mattresses was impressive, with options to suit every comfort level and budget. The showroom was clean, well laid out, and made it easy to try out different styles.
What really stood out, though, was Tom’s customer service. He was incredibly knowledgeable, patient, and genuinely helpful without being pushy. Tom took the time to understand what I was looking for, explained the differences between the mattresses clearly, and made sure I felt confident in my choice. His friendly and professional approach made the whole process stress-free and enjoyable.
I’m absolutely delighted with my new bed and couldn’t recommend Dreams Bed Shop highly enough.

17 stycznia 2026
Oceniono na 1 z 5

Didn't work after installation

Delivery happened as should but after they had put bed together they couldn't get it working. We bought electric riser/massage bed. They reported it to customer services, they rang back on 23rd December but I missed the call and no one has rung since

20 grudnia 2025
Logo Dreams - Stoke on Trent

Odpowiedź od Dreams - Stoke on Trent

Good morning, Deborah.

Thank you taking the time to leave us this review.
I am very sorry to hear about the issue you are having with the bedframe that you have recently had delivered from us. I have sent you an email to the address that we have on the order to outline what steps that we will be taking to resolve this issue for you.

Once again, I do apologise for any inconvenience that has been caused.

Oceniono na 5 z 5

Helpful and friendly staff

Helpful and friendly staff, who answered all the questions we had on the bed we were interested in purchasing. Delivery arranged for 7 days time.
Would highly recommend

6 stycznia 2026
Opinia niezależna
Oceniono na 3 z 5

The service i received was second to…

The service i received was second to none but as yet I am still trying to get used to my new tempor mattress so I can't give a better rating until I've had it longer.

3 stycznia 2026
Logo Dreams - Stoke on Trent

Odpowiedź od Dreams - Stoke on Trent

Good afternoon Brian,

Thank you for your recent review.

We do advise to allow 30 days for your mattress to fully settle before it begins to feel like the one in store.

However, we have sent you a some details regarding our comfort exchange policy should you still find it uncomfortable.

Kind Regards,

Wayne

Oceniono na 5 z 5

Great in the shop

Great in the shop, demonstrating the best most suitable mattress’s, great customer service. On delivery the team were fantastic removing the old mattress and moving the new mattress to my room of choice. Making sure nothing was broken on the journey to the upstairs.

27 grudnia 2025
Oceniono na 5 z 5

The Dreams team go above & beyond

The Dreams team are amazing from the service in the store to the delivery.
I have to say the team in the store went above and beyond to help my dad when he needed it most.
If you need a new bed I could not recommend them highly enough.

Thank you Andy you and Tom you are incredibly

12 grudnia 2025
Oceniono na 5 z 5

The bed was delivered at the time I was…

The bed was delivered at the time I was given. The guys worked quickly and efficiently and my new bed was put together in minutes. They took all the packaging away with them. They did an excellent job

26 listopada 2025
Oceniono na 5 z 5

Excellent

Excellent! I have already done a review but happy with bed and customer service

9 listopada 2025
Oceniono na 5 z 5

Sales person knowledge and…

Sales person knowledge and friendliness.
Understanding of our needs.
Great delivery drivers who were also knowledgeable and very polite.
All in all a pleasant experience

15 listopada 2025
Oceniono na 5 z 5

When we entered the Dreams Store off…

When we entered the Dreams Store off the A500 in Stoke on Trent, we here helped to choose a mattress without any undue pressure. The mattress selector technology provided a list of mattresses that suited our personal needs. Dom was very helpful and guided us through this process. We left knowing we had chosen an excellent product.

29 września 2025

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