Andy was absolutely lovely, fantastic customer service going above and beyond to include my 7 year old son in choosing the right mattress for him using child friendly language. We were made a hot d... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... Zobacz więcej
We had a Very helpful assistant called Di. She was so patient with us, the single beds we chose with her necessary help are just IDEAL. We are thrilled with our new beds. The delivery men were also... Zobacz więcej
Andy politely greeted us and offered us a drink. He was very informative without being pushy. He listened to what we were looking for and showed us to the perfect mattress after testing us on the slee... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Etruria Way, ST4 6JQ, Stoke-on-Trent, Zjednoczone Królestwo
- 01782459250
4,9
Doskonała
262 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product
Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrated well. We are extremely pleased with the product. It is far more comfortable than expected.
5 lipca 2026
Andy was absolutely lovely
Andy was absolutely lovely, fantastic customer service going above and beyond to include my 7 year old son in choosing the right mattress for him using child friendly language.
We were made a hot drink and given time to discuss our options on our own whilst letting us know he was there if we needed
Delivery guys were amazing, covered there shoes and were working on one of the hottest days of the year, taking the mattress upstairs and not leaving it at the door.
14 czerwca 2026
Great sales advice in shop and great…
Great sales advice in shop and great delivery lads, time slot perfect, thanks
4 lipca 2026
The service was brilliant everyone excelled
The service was brilliant everyone looked after me. In the store and Jane was extra special. And your delivery team excelled as well. I was impressed by everyone’s professional attitude and l will shop here again and recommend you to others.
28 czerwca 2026
Much needed mattress replacement
We were attended to promptly after we entered the store. What I thought would be a difficult process was made easy by Andrew and with his help we easily found what we wanted. Paperwork was smoothly conducted and a delivery date advised for 10th June 26. We were kept informed about the exact time of arrival by the delivery crew. We prepared for the delivery as advised and it went very well. Delivery crew, Corey and Steve reviewed the route they would take to bring in the new mattress. They took away the old mattress which we had covered with the bag provided and brought in the new one and placed it on the bed. We love that the old one will be recycled. Thank you. Sleep is improved as I can hardly feel any movement made by as my husband as he turns over in the night. The bed feels firm and comfy. We are very pleased with the entire process.
10 czerwca 2026
Very good experience
Very good experience. The staff were very helpful, and knowledgeable. As a disabled customer, everything was made very easy.
2 czerwca 2026
Brilliant
Brilliant. Delivered on time and the guys were great. Covered their boots and built the bed in no time. They explained how it worked and then took the old bed and all the packaging away. Great service from sales to delivery.
13 czerwca 2026
Friendly, helpful and patient
Everyone we met in store was friendly, knowledgeable, and patient. The delivery was on time and very quick and efficient
31 maja 2026
The blokes were very helpful they took…
The blokes were very helpful they took away the old bed and put the new bed in for me and took all the rubbish away and they were both very polite
29 maja 2026
We had a Very helpful assistant
We had a Very helpful assistant called Di. She was so patient with us, the single beds we chose with her necessary help are just IDEAL. We are thrilled with our new beds.
The delivery men were also very competent and friendly.
Thank you to Dreams shop and also to the delivery service from a satisfied customer.
22 maja 2026
Very helpful and knowledgeable…
Very helpful and knowledgeable assistance in the showroom. Extremely pleased with the mattress we purchased.
Delivery was punctual.
11 kwietnia 2026
Viki the sales girl was excellent from…
Viki the sales girl was excellent from start to finish
8 maja 2026
No pressure selling
No pressure selling. Friendly knowledgeable staff. Great choice of beds and mattresses. Flexible delivery dates.
4 maja 2026
Opinia niezależna
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish, thanks Andy
2 maja 2026
Very helpful in the hold experience…
Very helpful in the hold experience from start to finish and I would recommend Dreams to anyone.
13 kwietnia 2026
Great.matteress Just what I needed for…
Great.matteress Just what I needed for my back injury very pleased with my purchase
5 kwietnia 2026
Excellent service all round
28 marca 2026
Price fairly bed is comfortable can’t…
Price fairly bed is comfortable can’t complain
29 grudnia 2025
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