Dreams - Nottingham Castle Marina Recenzje 

291
Wynik TrustScore: 5 na 5

4,9

Unit 10 Castle Meadow Retail Park, NG7 1GX Nottingham, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient

Oceniono na 5 z 5

Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... Zobacz więcej

Oceniono na 5 z 5

Cammi at the Nottingham Castle Store was so helpful in assisting us with choosing our new bed. He was very knowledgable and friendly. Thanks.

Oceniono na 5 z 5

We went to have a look after having the best night’s sleep following an overnight stay in a hotel. The lady welcomed us into the store and asked if we needed any guidance. We explained our situation... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z łóżkami
  2. Sklep z pościelami
  3. Sklep z meblami do sypialni
  4. Sklep z materacami

Napisane przez firmę

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Napisane przez firmę

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Dane kontaktowe

  • Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, Zjednoczone Królestwo

  • 01156784044

4,9

Doskonała

Wynik TrustScore: 5 na 5

291 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(291)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 501

Napisz recenzję
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Oceniono na 5 z 5

Love it

2nd bed from dreams as I’m getting married and needed a bigger bed so just went for the king size.
Brilliant bed, again and mattress. Sold by lovely and knowledgeable staff.
Great delivery and assembly.
Great job, thanks.☺️

4 kwietnia 2026
Oceniono na 5 z 5

Amazing experience

The staff in store were brilliant. I can’t remember the guys name but I think it was Dennis, he was so helpful and friendly and extremely patient.
No hard sell and left to make my decision without feeling pressured.
My mattress is amazing!!
Delivery lads were great. Friendly,polite and respectful of my property.

27 marca 2026
Oceniono na 5 z 5

Excellent customer service

Had several mattresses of Dreams over the years and always good service , however we have just taken delivery of a Duvan bed and mattress and the quality is shocking on the actual bed . It was left for me to unpack and assemble otherwise it’s an extra £60 😯. As I assembled it the quality was obvious. A poor built weak frame , A wheel missing only 7 supplied and not 8 . The duvan draws didn’t close flush , underneath was black plastic sheeting like you would have on a car boot sale , it was stapled all the way around in a messy sequence. The 2 plastic clips supplied to keep the 2 half’s together are a very poor design and could not be used so the bed moves . Probably the poorest quality bed i have ever seen 😃 The Dreams team did not disappoint and was quickly and efficiently in touch offering to replace with a better option , Rayanan at Nottingham castle marina was fantastic at listening to to me and sorting out a replacement but Also was Faye in Customer services who called and emailed to offer support and other options . Therefore I give Dreams a 5 star for excellent customer services and acknowledging my issue very fast . I look forward to my new delivery in 3 weeks time . Thank you Reannan and Faye you are a credit to your company

21 marca 2026
Opinia niezależna
Logo Dreams - Nottingham Castle Marina

Odpowiedź od Dreams - Nottingham Castle Marina

Good Afternoon, Jules

Thank you for taking the time to leave us your review.

I am very sorry to hear that you are not happy with the quality of your divan base, I had tried to call you to discuss the matter further however It was not a convenient time.

I have sent you an email and I look forward to speaking with you soon.

Kind Regards,
Faye

Oceniono na 5 z 5

Good experience

We visited the Dreams store and tried various mattresses without any pressure to buy. We did the sleep test to see which mattress was best for us. The only reason we didn't buy in store it was because the one we choose, it wasn't on offer. After a few weeks, we bought online cheaper and delivery when it suited us.

1 marca 2026
Oceniono na 5 z 5

Staff very helpful

Staff very helpful. Went above and beyond to keep to original delivery date.
Happy with delivery and all the staff we came across.

6 lutego 2026
Oceniono na 5 z 5

Best bed ever!

We went to have a look after having the best night’s sleep following an overnight stay in a hotel. The lady welcomed us into the store and asked if we needed any guidance. We explained our situation and admitted we had no idea where to start.
She got us going with the bed test scan, which gave us some useful results. I can confirm we then spent the next two hours testing beds, calling our daughter to measure various walls in the bedroom, and narrowing things down until we finally agreed on the right bed.
The sales team were incredibly patient and happy to answer all of our questions. Safe to say we’ve bought the best bed ever and haven’t looked back.

28 lutego 2025
Oceniono na 5 z 5

Great service from the moment we…

Great service from the moment we entered the shop to delivery.

Can't complain at all with how things have been going.

Using the mattress matching service and giving us time to select the right mattress.

Delivery guys were great when here. Note you have to pay extra for mattress to be delivered upstairs

31 stycznia 2026
Oceniono na 5 z 5

A great solid mattress

I’d been searching for a firm mattress, and this one really stood out—especially because I’ve never got on with memory foam. The addition of the wool layer was a big plus for me.
My only regret is not choosing the option to have it delivered to the bedroom; getting it upstairs on my own was definitely a challenge!
A special shoutout to Amanda at the Nottingham store—she was fantastic. Friendly, knowledgeable, and full of helpful advice. Thank you, Amanda, you’re a true star!

26 stycznia 2026
Oceniono na 5 z 5

The service I received was very good.

The service I received was very good.....
Both from the staff in the shop and the delivery men.
The bed I chose in the showroom was better than expected, it gave me a good nights sleep from the very first night I slept on it.

Saw and tried the bed on the 1st January 2026 and the bed was delivered on the 14th January.

14 stycznia 2026
Oceniono na 5 z 5

I keep coming back!

I keep coming back! I bought a mattress from Dreams over 8 years ago and they were the first ones that came to mind now I’m due an upgrade. We were greeted, give ample time to browse and were gently asked if we needed any help. Rhiannon was great. She introduced us to Sleepmatch which scanned our bodies and gave us recommendations on our best mattress options. She went through all of those recommended but we ended up back with the first option which was one from the Tempur range. Rhiannon was able to arrange delivery for a week from the order date which we thought was super quick. Great service, friendly and extremely knowledgeable staff. There’s nothing better than a good nights sleep and Dreams are the place to go for your new mattress!

17 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Pleasant staff!!

I have bought my beds from Bensons in the past.
We decided to buy an adjustable bed and went to Bensons. However, the salesman was awful. Only had 1 bed to show us and was rude and dismissive when we spoke to him. We left and went next door to Dreams.
We were met by Martin who very politely told us he was with a customer and he would be with us asap. He also asked if we’d like a drink.
What a difference!!
After a short time he put us on their trial bed and showed us a selection of beds and mattresses. We weren’t pushed into anything and left to our own thoughts.
We chose our package and arranged a delivery date.
The delivery men again were very polite and answered all our questions.
We know where any future beds will come from!!

14 grudnia 2025

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