Amit and Emma were both exceptional, perfect manners, extremely polite and friendly but not pushy. We visited Furniture Land who were extremely rude and sent us back to Dreams as our budget wasn't hig... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We like the bed.The man who served us was knowledgeable, friendly and efficient. But the day before delivery we were told our old bed had to be brought downstairs and the mattress bagged and sea... Zobacz więcej
Reakcja na opinię
Went to the Hull branch where a very helpful guy, Dave, talked us through our options for our purchase. We went back several weeks later and he remembered us and brought up our previous requirements.... Zobacz więcej
Amazing staff in the Hull store. David was outstanding his customer service skills are something else. We were under no pressure to buy at all, very relaxed atmosphere. We were given lots of inform... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 2A The Junction, HU3 4SA, Hull, Zjednoczone Królestwo
- 01482 427174
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
To comfortable don’t want to get out of…
To comfortable don’t want to get out of bed haha fantastic night sleep
Great product great service
Good product
Good product , sold by a friendly staff member who got us a price we were happy with. Delivery was fast and efficient
The mattress we got from you as given…
The mattress we got from you as given us a better night's sleep no back problems in a morning
Exceptional service from ordering to delivery
From the lady placing the order to the delivery guys. Everything was perfect. Delivery details sent the day before and then the guys rang me up on the day of delivery with an approx time for delivery. Great service.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
No help when goods are not fit for purpose
Something has gone wrong with my Therapur Actigel Artic 2600 D Mattress. Dreams are not interested as there third party company assessed the centre of the mattress and not the walls which have collapsed . We can no longer sleep on the mattress, it is less than 6 months old. We have wasted £1165.83.

Odpowiedź od Dreams - Hull
The delivery men were considerate
The delivery men were considerate, efficient and friendly.
Excellent product at a very reasonable…
Excellent product at a very reasonable price. The mattress has eased my morning backache.
Last minute delivery delay twice
Bought our bed with a delivery date 11/11 and 3 days before got an email saying it was delayed with no further information. I got in touch with the store who said they'd probably over sold what was in the warehouse and the next delivery date he could see was 31/12. I contacted the customer service line and after waiting over 2 hours someone told me the delivery date was now 17/12. An over a month delay is ridiculous if there's no certainty the stock is there they shouldn't be giving out delivery date
Update: following a chat with a different customer service person they more clearly explained what had caused the delayed and offered to try and find a different bed for us instead that would be available sooner. While still very frustrated with the delay I do appreciate the help at trying to resolve the issue
Update 2: half an hour before the very delayed delivery window I received a call saying part of the bed was missing and would I like the bed delivery without the slats or wait an additional 2 days for them to find the missing part. After waiting over a month from the original delivery date for then to be messed around yet again is ridiculous. I certainly won’t be recommending dreams to anyone or using them again.

Odpowiedź od Dreams - Hull
James the very helpful and friendly salesman
Very helpful and friendly salesman. (James) Showed us lots of beds at different prices until we found the one that suited us
Great customer service!
Very comfortable.
Very comfortable.
The bed has a lovely topper on it, makes for a very comfortable sleep
Fromording the bed and mattress…
From ordierng the bed and mattress everyone was so helpful. I got a date for delivery to suit me and on the day was delivered kept upto date of the time they would arrive. 2 dilivermen men were excellent and actually put the bed up for me. Tidied all cardboard and wrapping up. No mess at all. I was very happy with the end result
Straight forward purchase from…
Straight forward purchase from knowledgeable staff explain my requirements and directed me to the furnature required with no sales pressure Thank You
Excellent delivery service…
Excellent delivery service of new mattress and removal of old mattress. On time delivery and the two delivery men were friendly, polite and quick and asked if I understood the comfort guarantee or did I need them to explain it to me.
Thank you very much for the lovely…
Thank you very much for the lovely service. The workers were very kind and polite. They arrived on time and completed the job quickly, even bringing spare slippers to wear in the house. The best service, and I definitely recommend them.
Great all round service and product
Good in store service, great delivery guys, and the product is superb!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







