Came to the gravesend branch. All the staff were lovely and very helpful. Approached multiple times to check if any help needed. Drinks offered and then helped to completion when eventually decided wh... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Zobacz więcej
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Zobacz więcej
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Imperial Retail Park, DA11 0DQ, Gravesend, Zjednoczone Królestwo
- 01474 327451
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The lady that served us in gravesend…
The lady that served us in gravesend dreams had great customer service and went through what i wanted and we ended up with the most comfortable bed i have had for years !!!
Very good company
Very good company. Great staff and service. I had a pleasant experience ordering a bed and mattress. Received reasonable and professional advice. I am satisfied with my purchase.
Thank you
Great experience
I started off in Gravesend shop staff so helpful and not pushy and then when my beds were delivered by two most helpful polite delivery men
Brilliant Dreams customer service
Brilliant customer service. Polite, quick and happy to help me.
The attention I got and service was…
The attention I got and service was amazing couldn’t be happier very pleasant and obliging in every way
Couldn’t fault the staff at Dreams
Couldn’t fault the staff at Dreams, from salespeople to installation every one of them was great. The bed is exactly as I hoped, mattress super comfortable. Only reason I gave 4 stars is because of the long delay with the bed arriving
Very good staff in shop and drivers professional friendly good overall experience …
Very good staff in shop and drivers where great too many thanks
Only had bed and mattress a short while…
Only had bed and mattress a short while not sure of the mattress yet. Might change it .
Great mattress and customer service
Staff did a great job in allowing me to see the different types of mattresses available. Which insured my decision to purchase the one i did . Think its better for customers to understand what and why they purchased, rather than be told . So great friendly patient service from dreams store “Gravesend” i went with the silent night sleepeasy very firm 1000 with built in memory foam etc, kinda feels invisible to sleep on .
First class customer service
Customer care is first class. From the point of choosing and ordering, to delivery.
Delivery on time and was well within the 2hr delivery time slot. Delivered with care and thoughtfulness. 10 out of 10.
Sleeping in Comfort.
Our visit to DREAMS at Gravesend went very well with a knowledgable sales assistant who new what she was doing. Having guided us around various types of mattresses we did an electronic test on a test bed.
The result being that we purchased a mattress that turns out to be the right choice, having had our new mattress for over a week we both feel very much better after a nights sleep. We are both sleeping much better than before.
Thank You very much.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
Overall good but because of their own…
Overall good but because of their own miscommunication problems they harass you by keep calling for no reason.

Odpowiedź od Dreams - Gravesend
The staff at your Gravesend outlet were…
The staff at your Gravesend outlet were very helpful.
Plus the delivery staff,could not do enough to help
Helpful friendly staff in the showroom…
Helpful friendly staff in the showroom and delivery men.
A great company to deal with.
It was exactly what I was looking for. I dealt with very helpful staff. Ordering went well. Only a slight glitch when I went back to pay for and organise my old bed base removal as Dreams computers were down. Delivery was perfectly executed by two lovely guys. Very Happy customer here.
Sleepmatch Technology and Excellent Customer Services
Having already purchased a new mattress from another company that wasn't suitable and really uncomfortable, I saw a tv ad for Dreams and started to look at reviews from customers and boy were they good.
After my previous failed purchase, I was really hesitant about buying another mattress but I needn't have worried as from when I entered the store, tried the Sleepmatch, I knew I was in the right place. I was recommended three mattresses and purchased one of them. My mattress was delivered and it is perfect. The customer service I received was superb and was the delivery.
Thank you Dreams!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







