We went in knowing what we wanted told the salesman who quickly sorted it for us and gave us a nice discount too. Very polite, helpful and no hard sell. Good all round experience and we are delig... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Rhiannon from the Derby meteor centre store went above and beyond during our visit on Sunday 6th July 2025. She was very friendly and approachable and advised us throughout. Wasn’t pushy for a sale, e... Zobacz więcej
Absolutely fantastic mattress should have got one years ago , never slept so well . Back ache , knee and shoulder issues virtually gone and only had it 2 weeks . Well worth the extra money if you thi... Zobacz więcej
Purchasing a bed couldn't have been easier. Options available were clearly explained and no pressure was applied. Delivery was exactly as described and everything was delivered on time. Instruction... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 4 Meteor Retail Park, DE21 4SY, Derby, Zjednoczone Królestwo
- 01332 341891
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from Nina and the Team
Excellent service from Nina, one of the bed experts, at the Derby Store. Nina spent time explaining the options available, listening to our requirements, made suggestions and most importantly Nina listened to us. Nina priced up several options and we nipped to a local coffee shop to discuss in private. We returned to the store 30m later to go ahead with the purchase. An easy process with clear a explanation of the payment options. The delivery date was agreed before we left the store. Everything went according to plan with delivery, removal of our old bed and the building of our new bed. The whole process has been absolutely faultless.
We've now had the bed a few weeks and could not be happier. It's well worth the couple of hours out of a Saturday afternoon to make sure we bought the right bed.
Excellent service from start to finish
Excellent service from start to finish, the lady in the shop was great when she sold it to us as well as the politeness & efficiency of the delivery guys
Very professional company.
Very professional,well informed about the company and products went out of the way to explain the difference between materials and the comfort of the mattresses,the young lady looked after us from start to finish and was extremely helpful.
Very helpful staff at the Derby Dreams…
Very helpful staff at the Derby Dreams store. We arrived late on a Sunday and staff remained after closing time to process our order. Could not have asked for more support, thank you! Really knowledgeable staff and good quality products. Not at all pushy and give you enough information to make your own decisions in your own time.
Well done dreams.
Advice from Nina brilliant, delivery people so polite professional and helpful. Product excellent.
From start to finish we have nothing…
From start to finish we have nothing but praise for our experience of Dreams staff and their service and the sofa bed is great too
Alicja provided an outstanding service
Alicja provided an absolutely wonderful experience. She was incredibly helpful, attentive, and made me feel genuinely looked after from start to finish. Her warm, welcoming attitude immediately put me at ease, and she took the time to really understand my needs. Nothing felt like too much trouble, and her care and professionalism truly stood out. Thank you, Alicja, for such excellent service!
Very helpful and friendly
Very helpful and friendly, very informative and my new mattress came ontime with no problems at all.
Since having the Freya double divan bed…
Since having the Freya double divan bed we have had the best sleep ever 😴 my husband has nearly filled underneath with his models plenty of storage brilliant for the price we paid.
Bed is very good service very good delivery good
Bed is very good and the service from start to finish was perfect delivery chaps very helpful and on time
Will at Derby was excellent
I visited the Derby store today with my sister who has additional needs we were served by Will who was extremely patient and kind explaining things. Excellent customer service and a credit to your company
Great experience …
Good services from the staff the store to the delivery driver. Communication great.
Ealing SD grey ottoman and mattress
Your staff both in store and during delivery were extremely helpful and courteous. They made us aware of all our options. We are very pleased with the bed and mattress we have purchased which is extremely comfortable and provides excellent storage space under the bed
Good value comfy mattress
Good value comfy mattress
Only negative was length of time for delivery
Delivery guys were awesome realky friendly and respectful
Good customer service and excellent…
Good customer service and excellent delivery service.
Would highly recommend
Would highly recommend. Very helpful. Knowledgeable but not pushy and didn't rush us . We got our dream bed and felt very happy with the service received
Perfect service
Perfect service from the minute I walked into the showroom until the bed was delivered and assembled. Communication was excellent right up to delivery.
Ververy nice purchasing experience y professional service Lots of…
Very professional service Lots of options available Knowledgeable staff cheerful and extremely helpful.good options on delivery dates Helpful nice purchasing experience
Good delivery staff very polite and as we were told came within the time slot given
Dreams
Well organised in store when purchasing product, delivery was on time and fitters wore protective footwear which was much appreciated, efficient in assembling and polite and helpful.
Absolutely fantastic mattress
Absolutely fantastic mattress should have got one years ago , never slept so well . Back ache , knee and shoulder issues virtually gone and only had it 2 weeks . Well worth the extra money if you thinking about getting one,( don’t ) , just go and buy one can’t recommend enough, very very happy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







