i did not experience any problems. The delivery was on time and the delivery gents were polite and helpful when setting up the bed , removing the old one then tidying up after themselves. The bed is... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I want to sing praises of Dreams, they have been so helpful to me and deserve a customer award for their services. I purchased a single adjustable bed, unfortunately I had difficulty getting in... Zobacz więcej
The young lad at dreams, think his name was Bradley, such a polite, helpful and knowledgeable lad, he was able to answer all our questions about the beds, sizes and mattresses, he urged us to try them... Zobacz więcej
Ordered the mattress as part of the Black Friday Sale. Waited almost 3 months to have it delivered (outside Dreams control). However, when I went in to pay the balance before delivery, the same mattr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Gatwick Road, RH10 9PQ, Crawley, Zjednoczone Królestwo
- 01293 613025
4,8
Doskonała
264 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All the staff were excellent from the…
All the staff were excellent from the sales staff who took the time to explain everything and the delivery drivers who were on time and who took their shoes off when they exchanged the mattress thanks
22 września 2024
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Incompetent rude delivery driver
Had a fantastic service in the store but completely let down by the incompetent delivery driver who threw the old bed down the stairs damaging and marking the wall. Then the new matress £1000, was man handled by an incompetent delivery driver who did not wait for his buddy, dropped on the stone drive way then again man handled up the stairs and again marking the hall way walls and stair walls.
18 września 2024
Opinia niezależna
Odpowiedź od Dreams - Crawley
Good afternoon Andrew,
Thank you for taking the time to leave us your feedback.
I am glad I could speak with yourselves earlier today.
I am sorry that the crew marked your wall and I apologise for the service issues.
Following our conversation, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
Excellent service when delivered and…
Excellent service when delivered and assembled. Fast, courteous and friendly
15 września 2024
Great service, fantastic mattress
Very friendly helpful service from Karen, and no pushy hard sell to buy a high priced item. She genuinely listened to what I said I wanted, and supported the decision I made. Dreams Crawley has a great selection of mattresses, and I am delighted with the one I finally chose. It’s so plush and comfortable and very well priced. It’s definitely improved my sleep. I would recommend Dreams to anyone looking for a new mattress.
13 września 2024
King size headboard
Product arrived in excellent condition and well packaged. Drivers were helpful and polite. Customer service lady at the Crawley store was exceptional.
Only one gripe and that was the time I had to wait for delivery. Too long.
6 września 2024
Great service and products through the…
Great service and products through the transaction. Communication and updates were spot on and everything was delivered and set up as described on day one. Cannot fault dreams and the team at the Crawley store
18 sierpnia 2024
Natasha at the Crawley branch was very…
Natasha at the Crawley branch was very friendly and helpful, guiding us to making our mattress choice. Communication and delivery service was also very good.
4 sierpnia 2024
The sales girl was very helpful
The sales girl was very helpful. I had a funny turn after being on the bed to find your mattress type and she was very kind to me.
Your delivery guys were here on time and were very efficient so I’m happy all round.
2 sierpnia 2024
Dreams delivered when we needed them…
Dreams delivered when we needed them to, despite our need to change delivery dates due to delays in moving house. We really like our new beds too!
1 sierpnia 2024
Amazing service and delivery.
Amazing guys who delivered the beds really polite and very helpful, they would not let anyone help as they said it's there job really polite and friendly, also Ian from Crawley branch was exceptional at keeping us updated a real pleasure, thats why we came back after eighteen years the bed was so comfortable that we didn't want to change it, very happy customer.
27 lipca 2024
The bed and mattress is very…
The bed and mattress is very comfortable Only one small problem a staple is visible on the headboard
19 lipca 2024
The service I received from the staff…
The service I received from the staff at the store was excellent and very helpful which made chosing my new mattress so much easier.
12 lipca 2024
Help from sales staff
15 czerwca 2024
Great service
The service is great , sales teams advises not pushs you into a purchase. Delivery team were great. If something goes wrong with the product and you need to replace always best to do this online. Calling will be a waist of your time
24 maja 2024
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