Moving back to UK, needed bed for when we completed house purchase. Charlie was absolutely brilliant at helping us chose the best bed and mattress. He was extremely knowledgeable about all the options... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Served by a gentleman named Charlie who was extremely informative and helpful. Gave us our options but there was no hard sell. Also provided me with a coffee that went down well. When I returned to th... Zobacz więcej
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Zobacz więcej
We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Zobacz więcej
Informacje dotyczące firmy
- Sklep z łóżkami
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Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 2 Newport Road, CF23 9AD, Cardiff, Zjednoczone Królestwo
- 02920 498574
4,9
Doskonała
284 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The store has a 3D sleepmatch system…
The store has a 3D sleepmatch system that gives you recommendations to choose from which takes the guesswork out and saves you getting it wrong! The store manageress was extremely knowledgeable, patient while I was choosing and helpful with all my questions. Everything was delivered exactly as promised and the quality is great, I sleep like a baby now!
25 października 2025
How to get rid of wet Saturday Blues
We went on a wet Saturday afternoon, agreeing, "only this shop; it's too miserable" The 'one' shop was shut down. 0ne of us had another faint memory, on our way home. "Why do so many bad drivers go shopping in such bad weather. After a few toots, emergency stops and opinions, "she's too old'', we found our DREAM in Newport Road. Cardiff. From then on everything was delightful; helpful guidance on features and financial choices given courteusly. Delivery arrangements spot on. On our return journey the weather had improved , as had the driving skills of others.
17 października 2025
Opinia niezależna
Friendly and professional
Friendly, knowledgeable and professional staff. Greeted when entering the store and then left to browse without pressure until we had questions which were answered promptly.
24 października 2025
Dream Experience
Great experience , very knowledgeable staff who gave great advice about the products , also insight of what extras were available for each bed. Easy process when buying sat down with all info and was done in about 15 mins , and had delivery in less than a week , couldn’t ask for more
12 października 2025
Amazing Service
The Staff were helpful not pushy and always polite professional and helpful would fully recommend.
The delivery guys were equally as polite professional and helpful .
12 października 2025
Had my mattress delivered hastle free
Had my mattress delivered hastle free all delivered on time great service with that. im so impressed with the service gone from having a waterbed of 20 yrs went to see manager Mark who explained every thing about mattresses.. benifits of different types and the large selection mark made it so easy to choose from massive selection he helped me choose the perfect one for my needs highly recommend dreams and a big shout out to mark for ur professional ways 😀 im abso in love with the mattress cant big this company up enough see you next week for one for my dad thanks again
8 października 2025
Opinia niezależna
The lady who served us
The lady who served us, think her name was Pamela was very helpful in selecting a mattress for us, very polite and friendly also offering us a cup of tea.
20 września 2025
Great experience lovely company and…
Great experience lovely company and people thank u
21 września 2025
Pleasant and very helpful staff in the
Pleasant and very helpful staff in the. Export Road branch
30 sierpnia 2025
An informed choice
It was helpful to have an informed choice.
Laura, our assistant, was very patient and helpful.
Top marks!
23 lipca 2025
Very helpful and now have a great…
Very helpful and now have a great mattress which is very comfortable.
Great staff and delivery people. Would definitely recommend them.
19 sierpnia 2025
Joshua was nice and friendly
Joshua was nice and friendly. Extremely knowledgeable and not pushy in the slightest. Helped me find a decent priced bed that I will get the most out off. Arranged delivery for a convenient time. Good communication and overall was really nice and helpful salesman. Very pleased
16 sierpnia 2025
Opinia niezależna
Great
Great customer service from staff and a great choice of products
7 sierpnia 2025
Opinia niezależna
Dealt with a really great sales person…
Dealt with a really great sales person called Laura at the Cardiff branch.
5 sierpnia 2025
Opinia niezależna
Knowledgeable and helpful assistant
Knowledgeable and helpful assistant. I am very happy with the help I had selecting a suitable bed and mattress.
31 lipca 2025
Opinia niezależna
The amazing Dreams experience
Staff were very friendly and helpful
We use the assessment mattress to identify the correct mattress to suit both my husband and my needed. We were then taken to the mattresses to identified tried them all and chose our mattress. Offered a coffee while we sorted the paperwork and collected a recycle bag for our old mattress and booked a date for delivery.
The staff were amazingly knowledge and efficient. We were kept in touch with the delivery time and they arrived on time and were mindful of the property whilst getting the old mattress out and new one in
The whole process from start to finish was amazing. Thank you Dreams.
1 lipca 2025
Fantastic service.the guys we're very…
Fantastic service.the guys we're very friendly and didn't take long at all.
12 lipca 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.