Dobbies Garden Centres - Morpeth Recenzje 537

Wynik TrustScore: 4 na 5

4,1

Heighley Gate, NE61 3DA Morpeth, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Visited today to use the soft play snd restaurant as well as look around. Restaurant was really busy but also very messy, dirty tables floors and extremely dirty chairs,which completely put us o... Zobacz więcej

Oceniono na 5 z 5

Lot of updating done since my last visit (1 year ago +) and looks like more to come. Fewer concessions at the moment but still ones I like to shop in - Cotton Traders, The Works, Pavers. Restaurant st... Zobacz więcej

Oceniono na 3 z 5

I wanted to buy wild bird food as I was getting really low on supplies and the birds were feeding more than usual because of the cold weather. Unfortunately, when I got there, there was literally only... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Very tired looking. Staff are hard to find for advice and some are more helpful than others. Toilets are a disgrace and only one disabled toilet on one side and I can’t get into the toilet at all... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Dane kontaktowe

  • Heighley Gate, NE61 3DA, Morpeth, Zjednoczone Królestwo

4,1

Dobra

Wynik TrustScore: 4 na 5

537 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Fabulous place

Fantastic garden centre with wonderful restaurant serving gorgeous home cooked and home baked food and smashing coffees, along with scrummy cakes and all with lovely genuine customer care from really nice staff. Great plants, great garden furniture of exceptional quality, friendly helpful advice on plants - felt very valued as a customer. Had a great shopping day.

7 lutego 2024
Oceniono na 4 z 5

Lovely garden centre especially for…

Lovely garden centre especially for taking our grandson who's only 1 years old as the soft play area is perfect for him, our only concern was that we were asked to leave the play area after one hour even though it was not busy and ee hadn't finish our meal so we had to buy another ticket. I can understand time limits when it's busy plus when we bought both tickets we weren't told of the time limit.

29 stycznia 2024
Oceniono na 1 z 5

Some criticisms

I visited Heighleygate this morning. Only one person serving in the coffee bar, he was very good but was definitely in need of assistance. We waited 15 minutes to be served. I went to the information desk to suggest he should have some help. Your manager informed me that someone had called in sick that morning. When I said that surely there was someone available, no was the reply. I even suggested that perhaps he could assist even just taking the orders and cash! That fell on stoney ground.
It is not the only criticism I can make. There are repeated announcements which are not very clear but very loud, I and my friends find them very intrusive when chatting over coffee.
The manager has also given me wrong information about caring for my rhododendron.
It is also time the notice saying “New butcher arriving soon” it has been in situ for months!
I have shopped at this Garden Centre since its inception many many years ago (50?) but I am seriously thinking of going elsewhere.
Regards Barbara Storey

26 stycznia 2024
Opinia niezależna
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi Barbara,

Thanks for your rating and review about our Morpeth store.

I'm sorry for the inconvenience you experienced whilst ordering in the restaurant. I understand that this can be frustrating, however your comments about additional assistance is appreciated.

I'll share all your concerns with the store so that they can look into improvements to enhance the service and overall experience.

Team Dobbies

Oceniono na 1 z 5

My husband bought a coat

My husband bought a coat ,we paid @ checkout as we walked out am alarm went off . I asked the woman @ the till if the coat was alarmed ,she said no . When my husband put the coat on at home later that day there was an alarm on the coat . We then had to get snips to cut alarm off . She hadnt looked !

12 stycznia 2024
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi Cynthia,

Thanks for writing a review.

I'm sorry that you had this issue at our Morpeth store.

Please feel free to contact the store direct or customer service direct and we can pass over to them.

Team Dobbies

Oceniono na 3 z 5

Wild bird food shortage

I wanted to buy wild bird food as I was getting really low on supplies and the birds were feeding more than usual because of the cold weather. Unfortunately, when I got there, there was literally only a few bags of seed left. No fat balls or other type of high protein bird food at all. I actually thought this branch of Dobbies was closing their department down which they might well be as I haven’t been back.

12 stycznia 2024
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi,

Thanks for your rating and review.

I'm sorry that there was not a lot of bird feed at our Morpeth store.

I'll share your feedback with the team to look into.

Team Dobbies

Oceniono na 3 z 5

Worth A Visit

Good for plants and gifts staff friendly. The price in the restaurant is a bit on the pricey side and could do with a bit more choice. The Sunday roast was a let down on the day we visited

7 stycznia 2024
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi Martin,

Thanks for your review and positive comments regarding our products and friendly staff.

I'm sorry your Sunday roast was not up to our usual high standards. I'll share with the restaurant team to pick up.

Team Dobbies

Oceniono na 1 z 5

Disappointing cafe visit

Hot chocolate drink seemed to be made with water not milk and was lukewarm. Very limited choice of speciality tea available. Scones overpriced, dry and crumbly.

12 grudnia 2023
Opinia niezależna
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi,

Thanks for your review.

I'm sorry that your recent visit to our cafe at Morpeth did not meet expectations.

I'll share your comments with the restaurant team.

I hope that you see an improvement the next time you visit.

Team Dobbies

Oceniono na 4 z 5

Excellent helpful staff

The staff are always extremely helpful and pleasant. However, everyday stock, such as milk and bread, is not always available in the Waitrose/Dobbies shop.

24 listopada 2023
Oceniono na 3 z 5

Dirty, dark toilets. Expensive plants

The toilets need to be revamped as they are dark and always seem to need cleaning. Toilet roll everywhere and dirty/grubby sinks. We like the selection of goods and the plants etc but you have become very expensive.

14 listopada 2023
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi Julie,

Thanks for your feedback.

The store will address the cleanliness and lighting in the toilets.

Your comments regarding pricing are noted.

I hope you see improvements when you next visit.

Thanks again
Team Dobbies

Oceniono na 1 z 5

The restaurant service is appalling

The restaurant service is appalling, long waits and food cold when it finally arrives. Not an isolated incident have had problems before and have informed you on previous occasions.

17 listopada 2023
Logo Dobbies Garden Centres - Morpeth

Odpowiedź od Dobbies Garden Centres - Morpeth

Hi Richard,

I'm sorry that your recent visit to our Morpeth restaurant.

I'm sorry that this was disappointing and has been a continuous problem.

Your feedback is valuable to us and I'll make sure that this is passed over to the store team so that they can look into ways of improving.

Thanks again
Team Dobbies

Oceniono na 5 z 5

A good day out.

Lot of updating done since my last visit (1 year ago +) and looks like more to come. Fewer concessions at the moment but still ones I like to shop in - Cotton Traders, The Works, Pavers. Restaurant still good to eat in and I now qualify for over 60s midweek lunch offer! General garden centre items seemed more competitive than on previous visits, so win win all round!

7 listopada 2023

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