Dobbies Garden Centres - Lisburn Recenzje 296

Wynik TrustScore: 3.5 na 5

3,7

Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE Lisburn, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I hav... Zobacz więcej

Oceniono na 5 z 5

Great visit. Stephen ( horticultural expert) helped with sorting garden planters - his plant knowledge was fantastic in selecting the right shrubs to suit. Also joined up to the Dobbies garden club. S... Zobacz więcej

Oceniono na 5 z 5

This was my first visit to Dobbies, Lisburn and thanks to Stephen I will return. Stephen was knowledgeable, helpful and patient. When I explained what type of coverage I needed Stephen knew exactly wh... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Dane kontaktowe

  • Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE, Lisburn, Zjednoczone Królestwo

3,7

Średnia

Wynik TrustScore: 3.5 na 5

296 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

Avoid the cafe

Avoid the cafe, not great selection of food, £14 for pie and mash and a drink. Not the prices you expect to pay in this sort of place.for under average food, slow service and no knives as cutlery was still being washed. Staff just seem to disappear and leave a queue of ppl standing waiting to be served in the cafe,

9 marca 2024
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi,

Thanks for sharing your review.

I'm sorry that you were disappointed with your recent visit to our Lisburn restaurant.

We value all feedback from our customers as it allows us to address concerns and make the necessary improvements.

Team Dobbies

Oceniono na 1 z 5

The toilets were stinking

The toilets were stinking . They only get cleaned once in the morning. I couldn't even use the toilets because of the smell. I was nearly sick

6 marca 2024
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi Breda,
Thanks for leaving your review.
I am sorry to hear that the state of the toilets were below satisfactory on your recent visit to the Lisburn store.
I have sent your feedback to the management team to bring this issue to their attention so that they can look into this for making changes in the future.
Best wishes, Karen

Oceniono na 4 z 5

Love walking around Dobbies

Love walking around Dobbies, store well laid out .We love the cream scone deal that is what usually brings us on a Sunday afternoon. Great place spend some time at.Usually buy something.

21 stycznia 2024
Oceniono na 2 z 5

Dobbies rip-off prices for bird food

Dobbies is large. It has a large stock indeed, but is 'cold' in terms of ambience. The staff were pleasant, however.
In terms of disappointment, the main thing was that, having run out of sunflower hearts, I had to buy some to tide me over. PREMIUM pricing (?) ... they were 5 - 6.5 times the price of a local independent supplier (depending on quantity bought). I bought a 900kg bag and felt cheated.
The weird thing is that their large bags bear the RSPB logo ... doesn't help the RSPB!

11 stycznia 2024
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi Ron,

Thanks for taking the time to review Dobbies.

I appreciate your positive comments regarding staff at our Lisburn store.

Your feedback regarding pricing will be shared with the management team.

Team Dobbies

Oceniono na 1 z 5

Went on Wednesday to the coffee shop

Went on Wednesday to the coffee shop . Can I say , it was disgusting The floor was filthy the table was also filthy,
I asked if they could heat the mince pie to which I got a reply !! Do it yourself !!! There is a microwave . Asked for fresh cream , was told don’t know if we can give you that . The staff had no manners . Will never be back .also took photos of the floor .DISGUSTING PLACE

6 grudnia 2023
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi Julie,

Thanks for your review.

I'm sorry to read your comments, the service and cleanliness standards fell way below Dobbies standards and this will be picked up immediately with the store team. I appreciate you bringing this to our attention.

Thanks again
Team Dobbies

Oceniono na 1 z 5

Festive failure

Festive failure

We prebooked Festive Afternoon Tea for 7 adults, 2 children and a baby and our allocated slot was 1pm. We arrived early as advised to be told that the restaurant staff dont start work until 1pm. We were shown to a table that was not set ready for us and a highchair was provided for the baby but we could not use it because it was so dirty with caked in food on the seat, tray and around the whole chair.

A staff member came to our table after ten minutes and asked what we would like to drink. After another ten minutes one afternoon tea was brought to the table - and I was appalled at the way that the sandwiches were served. They looked like they had been thrown together by a child with filling spilling out of the badly cut bread.

I spoke to the restaurant manager who told me he was short staffed and trying his best - he was very flustered and made my daughters feel very uncomfortable as he was not coping well with the situation.

A few more minutes went by and another two stands came out but by 1.30 we still had not received the childrens afternoon teas. We had their visit to Santa booked for 2pm and when my daughter asked if they could visit a little later because the children hadnt eaten she was told that Santa was fully booked and they would have to retain the booked slot.

The quality of the food was not good - I have already mentioned the sandwiches. The scones were reasonable and served with pots of jam, no butter and I had to ask for cream.

The sweet offerings were the worst I have had on any afternoon tea, dry tastless maccarons, dried out brownie, cheap type mince pies, 1 mini cheesecake which seemed to melt so must have been frozen.

The restaurant manager was apologetic about the delay in service but the whole experience felt embarrasing, flustered and a total waste of money.

I will never be back and would not recommend to anyone.

3 grudnia 2023
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi Julie,

Thanks for taking the time to review your recent event at our Lisburn store.

I'm sorry to read about the poor experience that you had and that overall it was very disappointing. We hope these events spread a little magical festive spirit so I appreciate that this did not meet expectations for you and your party.

Please email customer.services@dobbies.com so that we can bring this up with the store.

Team Dobbies

Oceniono na 2 z 5

Non-Event Lisburn Dobbies

Oh dear, how disappointing. We went to an Event for Teenage Cancer Trust in the Lisburn Store. We have attended these before. We were very disappointed at the lack of effort and the knock on effect this will have on the Charity itself. It was just a late night opening with a glass of wine as the “difference”. Not a sweet or a piece of shortbread was offered, so bah humbug to that. We missed the florist that would have given dynamic and inspiring talks, the various individual singers that gave that special event feel. No talks from plant advisors, which we had always enjoyed. Instead there were two girls in elf costumes, presumably to help Santa drum up a crowd. There were no apparent Christmas deals. If it is on next year, we will not bother buying a ticket or attending.

30 listopada 2023
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi,

Thanks for your review.

I'm sorry that you had a disappointing visit to our Lisburn store and that the event did not meet expectations.

Your feedback is very important to us as it allows us to improve on anything we are not doing well.

If you would like to provide further feedback please contact Customer Services direct.

Team Dobbies

Oceniono na 1 z 5

2.30 pm on a Friday

2.30 pm on a Friday , No soup! Took 15 mins to get someone to attend to us..settled for a toasted sandwich each , Luke warm.. desserts were meringue and a custard little pie , meringue looked like 2 nests creamed together … shortcake on pie was super rock hard … area of tables unclean … Toilets oh my word ! An awful ‘used’ smell … don’t think had been cleaned in a long time … sinks , hairs and dirt … I counted 6 air fresh sticks sat around the place ( probably thought this would mask the smell) 1st visit WONT be back ….

1 grudnia 2023
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi Donna,

Thanks for taking the time to review Dobbies.

I'm sorry to read that your overall visit was not successful and that the toilet standards were unacceptable.

Please feel free to contact Customer Services direct if you would like to share further feedback, however your review will be shared with the store team.

Team Dobbies

Oceniono na 5 z 5

Happy customer

I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I have learnt so much from him. He is so willing to help and nothing is a bother to him. Dobbies is very lucky to have him, he really is an asset to your company and I hope his efforts are recognized.

29 października 2023
Opinia niezależna
Oceniono na 3 z 5

Plants and sale goods good

Plants and sale goods good. Would prefer prices on the plants and other saleable goods. Restaurant has little choice, you sell crackers but no cheese. Restaurant chairs very hard, only 2 tables with soft seats.

9 października 2023
Opinia niezależna
Logo Dobbies Garden Centres - Lisburn

Odpowiedź od Dobbies Garden Centres - Lisburn

Hi Pamela,

Thanks for sharing your experience.

I'm pleased that you found our plant selection and sale items to your liking. I'll take not of your suggestion and pass to the centre.

I'm sorry that you were disappointed when you visited the restaurant, the team will be made aware so that they can look into improvements.

Best wishes,
Team Dobbies

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