Dobbies Garden Centres - Gosforth Recenzje 428

Wynik TrustScore: 3 na 5

3,0

Gosforth Park, NE3 5EP Gosforth, Tyne and Wear, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered a cheese and onion sandwich cold panni arrived alos ordered beef burger with bacon bacon was ready onion rings overcooked and hard as a brick Paid £42 very expensive quality of food... Zobacz więcej

Oceniono na 5 z 5

I took my sister for a light lunch on her birthday and despite there being a sizeable queue we did not have to wait for long The food was well-presented, hot and delicious. As I am a wheelchair user... Zobacz więcej

Oceniono na 5 z 5

Excellent Xmas shop here today ..plenty of offers right across the store even on non Xmas items. I was able to save at lease a third off my bill with the all the offers and my membership discount.... Zobacz więcej

Oceniono na 5 z 5

Had an Afternoon Tea there today. It was excellent. Table set with nice linens, cutlery etc. Our server Margaret gave us the best customer service and made us feel special by checking if we needed any... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Dane kontaktowe

  • Gosforth Park, NE3 5EP, Gosforth, Tyne and Wear, Zjednoczone Królestwo

3,0

Średnia

Wynik TrustScore: 3 na 5

428 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

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Oceniono na 3 z 5

The breakfast we bought was the worst…

The breakfast we bought was the worst we’ve ever had im sorru but very poor portion and quality

9 stycznia 2024
Logo Dobbies Garden Centres - Gosforth

Odpowiedź od Dobbies Garden Centres - Gosforth

Hi Jill,

Thanks for your review.

I'm sorry that your breakfast at our Gosforth restaurant was of poor quality.

We would always advise you raise any issues whilst in the store so that they can resolve at the time for you, however your feedback will be passed onto the team to address.

Team Dobbies

Oceniono na 1 z 5

Rip off coffee shop beware!!

My daughter and I took my two grandchildren to the soft play, we decided to get a coffee we ordered 1 coffee 1 tea 1 juice 1 coke, 3 scones 2 jam and the eye watering bill was £31 how on earth can they charge such prices and why dont they have price lists so you can see before getting to the till..... SHOCKING!!!

23 grudnia 2023
Opinia niezależna
Logo Dobbies Garden Centres - Gosforth

Odpowiedź od Dobbies Garden Centres - Gosforth

Hi,

Thanks for taking the time to rate and review Dobbies.

I'll share your feedback with the management team with regards to pricing.

Please feel free to contact us direct if you would like to highlight anything else.

Team Dobbies

Oceniono na 4 z 5

The staff were nice

The staff were nice, but there are too few people, and perhaps too few coffee machines since the wait for hot drinks is excessive.

15 listopada 2023
Oceniono na 5 z 5

I go to the restaurant quite a lot and…

I go to the restaurant quite a lot and the staff are always very good but the manager Toni was doing the Xmas decorations and what a difference it has made, cosy inviting I have said many times to my partner that the restaurant is good but needs some plants or decorations and better lighting after Xmas and the Halloween decorations were excellent

21 listopada 2023
Oceniono na 5 z 5

Lovely Christmas items on display

We took our grandsons to see the lovely Christmas display and to feed the koi carp before lunch in the restaurant. They had a great time and we are looking forward to the arrival of Santa. 🎅

14 listopada 2023
Oceniono na 1 z 5

I don’t write reviews very often but…

I don’t write reviews very often but the festive dinner at Dobbies was almost inedible.
What was ok turkey, stuffing and roast potatoes.
What wasn’t carrots were completely raw, spouts were like super balls everything was cold by the time we got it.
I took the carrots back on a separate plate and told the staff member they weren’t cooked he just said do you want something else. I said cooked ones but that would take time and my dinner was already cold. For £13.49 it was school dinner quality at best.
Won’t be returning for food

17 listopada 2023
Opinia niezależna
Logo Dobbies Garden Centres - Gosforth

Odpowiedź od Dobbies Garden Centres - Gosforth

Hi Alan,

Thanks for your review.

I'm sorry to hear that your meal did not meet the standard we aim to provide and that the overall temperature of the dishes was unsatisfactory. Your experience falls short of the quality we strive to maintain, especially during special occasions like festive dinners.

I appreciate you bringing this matter to our attention. All your comments will be shared with the restaurant team to review.

Please feel free to contact Customer Services if there is anything else you need.

Thanks again
Team Dobbies

Oceniono na 3 z 5

No staff in the garden centre and the…

No staff in the garden centre and the restaurant needs a revamp

4 października 2023
Logo Dobbies Garden Centres - Gosforth

Odpowiedź od Dobbies Garden Centres - Gosforth

Hi Brenda,

Thanks for your feedback.

I'll share your comments with the Gosforth team.

Thanks again,
Team Dobbies

Oceniono na 5 z 5

Everything we needed

Store looked lovely when we went in. We found what we were looking for really easily and lovely staff were there to point us in the right direction when we couldn't locate something. Store had everything that we wanted and prices were good too.

20 września 2023
Oceniono na 1 z 5

This company is a joke,....

This company is a joke,....
I purchased a hanging basket from Dobbies in Gosforth 8 weeks ago, i was asked if i wanted to join the privileged members club, as i would receive discounts, free coffees etc, i said yes, took my bank details and said i would receive a card in the post, to which i did, "happy days" or so i thought.
I called in store 2 weeks later to buy some more hanging baskets, produced my card and she said i was not a member, i said how when i received my card, and you took my bank details, she said had the £12 come out of my bank, i said i assumed so i had not cancelled anything, a queue was forming behind me making me very anxious, as if i had not sufficient funds, to which i said ,forget it, i will write to Head office confirm what happened when i applied. This was 3/4 weeks ago, i've had no acknowledgement or response, and i am still receiving all these wonderful offers via email that i cannot have....
Very poor service and i wont be going back.
Stay well away from any promotions as they are fake...
Terry

14 lipca 2023
Opinia niezależna
Logo Dobbies Garden Centres - Gosforth

Odpowiedź od Dobbies Garden Centres - Gosforth

Hi Terry,
Thanks for contacting us.
I am sorry to hear of your frustration with regards to the loyalty scheme. There are 2 levels for the loyalty scheme.
I have sent you a request for some more information so that I can look into this and get back to you with the status of your account.
Best wishes, Karen

Oceniono na 2 z 5

Restaurant needs an overhaul

We regularly meet our friends at the restaurant for a coffee.
There was a long queue held up by the tea and coffee orders. There was one person making the coffees.
When it is busy why do you not introduce some sort of filter system - one queue for food and one solely for hot drinks? Also, no one seems to step in to help out with the hot drink preparation.
One other thing, the tables were not cleared and wiped promptly, giving a shabby appearance.

11 września 2023
Logo Dobbies Garden Centres - Gosforth

Odpowiedź od Dobbies Garden Centres - Gosforth

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Gosforth restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

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