Dobbies Garden Centres - Boston Recenzje 509

Wynik TrustScore: 2.5 na 5

2,7

Wainfleet Road, Fishtoft, PE21 9RZ Boston, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Visited Dobbies restaurant in Boston 31/03/26. After being kept waiting to be seated we ordered 2 drinks, a bacon roll and Pancakes with yogurt and raspberries on it. Several of the raspberries we... Zobacz więcej

Oceniono na 3 z 5

Went to the restaurant at 11am. They had stopped serving breakfast early. No toasted teacakes only cake. We had a scone it wasn't very pleasant left an after taste of baking powder. Not a very nic... Zobacz więcej

Oceniono na 5 z 5

The coffee shop was closed due to lack of staff, a coach visit and 90th birthday taking place. I arrived with an elderly neighbour to treat her to a coffee & scone and nothing was to much for them. We... Zobacz więcej

Oceniono na 5 z 5

We really enjoy visiting Dobbies, the staff are always helpful, knowledgeable and friendly. The store carries a good selection across all its ranges and the reward card is excellent. The restaurant is... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Dane kontaktowe

  • Wainfleet Road, Fishtoft, PE21 9RZ, Boston, Zjednoczone Królestwo

2,7

Słaba

Wynik TrustScore: 2.5 na 5

509 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

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Oceniono na 2 z 5

Clean the toilets

Clean the toilets, walls, doors. So neglected every time.

30 czerwca 2024
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

We understand your frustration with the cleanliness of the facilities. We strive to maintain a high standard of cleanliness and appreciate you bringing this to our attention.

Dobbies team

Oceniono na 5 z 5

Professional staff and quality products

I visited Dobbie's Boston store looking for garden furniture, the assistant Thurston couldn't have been more professional and helpful with no pressure to buy. I did purchase a lovely garden set. Thurston is a credit to the company.

24 czerwca 2024
Opinia niezależna
Oceniono na 2 z 5

Visit to the Boston garden centre

Visited the Boston garden centre on Thursday and it was advertised 20% off on top of any offers .
We purchased 3 packs of French beans advertised as now £8 from £10.
At the checkout we expected a further 20% off, but no, apparently this was the 20% off!
Continued with purchase but was very disappointed as the offer was misleading

6 czerwca 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

Hi James,
Thanks for taking the time out of your day to leave your feedback.
I am sorry to hear of your disappointment on your recent visit to the Boston Garden Centre with regards to the 20% off.
I have sent you a request for some more information, so that I can pass this issue to the management team and ask them to get back to you to discuss this further with you.
Best wishes, Karen

Oceniono na 1 z 5

Don’t waste your time

Been here today for a look round and lunch. Both my husband and I ordered paninis and I ordered Mediterranean couscous to go with mine and my husband ordered tomato and cucumber salad to go with this and we ordered a pot of tea for two. When the food arrived they weren’t paninis at all they were baguettes toast on the top and made to look like paninis. My Mediterranean couscous was freezing cold obviously having just been taken out of the fridge and consisted of couscous split peas parsley and red onion. This certainly wasn’t anywhere near Mediterranean couscous. It had not seasoning and was extremely bland. My husband’s cucumber and tomato salad was a piece of sliced cucumber and some sliced tomato just bungednon his plate. All I can say was at least the tea was ok.

We then ventured around the garden centre particularly the outdoor plants as we were looking for bedding plants for the garden. All I can say is that they were of poor quality and all were root bound and all very dry. I wondered when they had last been watered as it certainly wasn’t today.

We had travel from Lincoln to Boston to get to Dobbies and needless to say everything was so bad we felt disheartened and came away saying we won’t bother going back there again.

We go to garden centres a lot of usually the food is of good quality and of a reasonable price but it certainly wasn’t here and also plants from garden centres are normally of good quality and value for money again not the case here.

There are a lot better garden centres than this in the county so I’d advise people not to go to Dobbies.

4 maja 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

We sincerely apologize for the disappointing experience you had at our garden center. It is disheartening to learn that the food you ordered did not meet your expectations and that the quality of our plants fell short of your standards. We understand your frustration and value your feedback as an opportunity for improvement.

We take customer satisfaction very seriously and are committed to providing a positive experience for all our visitors. Your concerns have been relayed to the appropriate departments for immediate attention.

Thank you for taking the time to share your experience with us.

Thanks

Team Dobbies

Oceniono na 2 z 5

Restaurant service is painfully slow

Restaurant service is so incredibly slow. Once you finally get your tea or coffee, you've drunk it or it's gone cold by the time your food arrives. Certainly won't be returning.

20 kwietnia 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

We sincerely apologize for the frustratingly slow service you experienced during your recent visit. We understand how disappointing it is to have your tea or coffee go cold before your food arrives. We take customer satisfaction very seriously and are actively working to improve our service speed. Your feedback is invaluable in helping us identify areas for improvement. We hope you will give us another chance to serve you better in the future. Team Dobbies

Oceniono na 1 z 5

Appalling service in the restaurant at…

Appalling service in the restaurant at Boston Lincolnshire. 40 minutes wait for Sandwiches and soup. I would not recommend this restaurant.

6 kwietnia 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

Hi Charlene,

Thanks for your review.

I'm sorry that you experienced queues at our Boston restaurant.

I'll share with the team to make the necessary changes to improve this.

Team Dobbies

Oceniono na 1 z 5

Customer care non existent

Customer care non existent. Purchased plant but b&Q £15 cheaper, same size. Don’t bother visiting Boston store restaurant or coffee shop. The restaurant table service is always , even if you’re just wanting a drink, very slow, waiting 40 minutes or more mostly . Today went to the coffee shop, started to clear a table myself to be told had to make way for a customer with dogs, even though I had arrived before that person and had started clearing the table. I asked if the dogs took precedence over a human and was told yes! This was the last straw. Peterborough Dobbies restaurant very cold. Will not be renewing my card or shopping with any Dobbies stores again. Manager just says sorry but does nothing to improve.

1 kwietnia 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

Hi Anne-Marie,

Thanks for sharing your review.

I'm sorry that you don't enjoy visiting our Boston store and that the service doesn't meet your expectations.

Your feedback is very important to us and I'll share with the team so that they can identify the areas that need improving.

I'm sorry to hear that you won't be renewing your membership, however should you reconsider I hope that you see improvement in the coming weeks.

Thanks again
Team Dobbies



Oceniono na 1 z 5

OVER PRICED and UNDER STAFFED.

OVER PRICED and UNDER STAFFED.
Especially the restaurant, table service was very slow. Ever since the counter service was removed and the restaurant reconfigurated, at least you could have a drink while you waited!! Apologies were given for delays, but this is not a unique experience, sorry in this case is just a word.
That's apart from the garden centre and food store which is still overpriced......

27 marca 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

Hi Jackie,
Thank you for leaving your review.
I am sorry to hear of your disappointment and frustration with your visits to the Boston Restaurant and store.
I have passed your feedback onto the management team to bring your feedback points to their attention.
They will be able to look into your points of concern to see if there is any changes that can be made for future improvement.
Best wishes, Karen

Oceniono na 1 z 5

Boston branch Lincolnshire

Boston branch Lincolnshire
I was amazed at the lack of staff to advise and help at 11.00am.
The condition of the plants on show were short of watering and tall plants had fallen over and been left was obvious.
The floor plan for compost and associate goods as no direction and sparsely spread out. No one available for lifting. Gravel and Pearlite was not available which by March should be for potting.The price of your compost was quite expensive , no offers.
I will not be using your garden centre again

3 marca 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

Hi Rodney,

Thanks for taking the time to review our Boston store.

I'm sorry for the disappointing experience you had, particularly with the staff availability and condition of the plants on display.

All your feedback will be shared with the team to address.

Team Dobbies



Oceniono na 1 z 5

Dobbies Boston

For the second time we ended up leaving without getting served. The first time we put down to staff shortages or too many customers but it seems it’s just appalling customer service! Certainly reading the reviews on here and Tripadvisor beforehand would have saved us the bother!
Today we were greeted and a table was pointed out to us. We were told that someone would be over to take our order. After about 15 minutes we stopped a member of staff and asked if we could order. She went to talk to someone and came back and said that “there’s a system - there’s 2 tables before you”
We watched and waited as around 12 other tables were approached and served including at least 6/7 groups/couples who had arrived at least 10/15 minutes after us.
We stopped another member of staff (the one who had originally greeted us) and asked if we could order to be told “‘Im looking for table 11” (it turned out they had just arrived)

In all we were there about 40 minutes. Several staff saw us preparing to leave but chose to say nothing.

Appalling service!

25 stycznia 2024
Opinia niezależna
Logo Dobbies Garden Centres - Boston

Odpowiedź od Dobbies Garden Centres - Boston

Hi Mark,

Thanks for your rating and review.

I'm sorry for the unacceptable service that you experienced during your visits and regret any inconvenience caused.

The store will address these issues to ensure a significant improvement which I hope you see the next time you are able to visit.

Team Dobbies

Oceniono na 5 z 5

Great service

Always polite, friendly and helpful atmosphere at Boston Dobbies from manager to housekeeping. Great team

13 stycznia 2024

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