Diversionstores Recenzje 

302
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had ordered my item as they were the only company in the UK that seemed to have it in stock, which was great as I had been waiting for over 5 weeks with another company only to be told they won’t k... Zobacz więcej

Oceniono na 1 z 5

Ordered some badges on 24th April and was told delivery would take 2–3 weeks. Nearly five weeks later, I was informed they were still waiting for the badges themselves, and after that they would sti... Zobacz więcej

Oceniono na 5 z 5

I'd just like to write a quick review for the service I received from Diversionstores and their representative Mia. Mia was knowledgeable, professional and courteous on the phone. She helped me in cho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The products were amazing and fit my car brilliantly. Nice subtle touches to make the car a bit more personal. What I would say in terms of my experience was some items I purchased were on back order,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca elementów karoserii samochodowych

Informacje przekazane przez różne źródła zewnętrzne

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

302 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(302)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good place to buy from

Good place to buy from. Put my first order a not long ago, which arrived yesterday came well packed an protect an both items in great condition. Just put another in for some more things. Trustworthy company as parents have ordered from here before too and its been the same good experience definitely my go to place.

26 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Do not use this company I ordered a…

Do not use this company I ordered a pair of paddle extensions which clearly from the pictures you can see, do not fit ,the glue wouldn’t hold, and every time you change gear, the paddle came loose so not fit for purpose I returned them and had to pay £7 in postage for them to only give me a partial refund saying they had checked them and there was nothing up with them , even though they were clearly not fit for purpose, secondly, I ordered the crystal stop start button which came in Chinese packaging so was sent direct from China, not from themselves this also was too big and didn’t fit and I was only given a partial refund. this company is not trustworthy. I’m sends good’s direct from AliExpress only costing a few pounds ,you have been warned, use them at your risk .

2 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Good quality, excellent customer service

Ordered for the first time and had issues with LED bulbs and their fitment... Customer service was excellent, even rang me on my mobile. Product quality is superb, I would highly recommend Diversion Automotive.

24 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Amazing company been buying off them…

Amazing company been buying off them for a while now never had any issues and if you do have an issue they fix it straight away. There response time is amazing there always happy to help with anything if you ask them all the products are really good quality as well

1 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Made quite a few orders since getting my mk6 polo gti, been kept up to date with what’s happening with my deliveries. When emailing them with questions they answer almost instantly and there customer service was fantastic.

31 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Top quality service

Top quality service, top quality product. Came as described and all in good time. Booked in for fitting with little to no wait time and all fitted in the time they said they would. Great costumer service and reply back to any messages in a timely manner. Cheers to everyone at Diversion!!

22 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service!

I ordered some replacement wing mirror covers because one of them snapped off, the covers were dispatched and delivered promptly and well packaged. Unfortunately one of them was for the mk7.5 golf instead of mk8 but the response and resolution from customer services puts this company above most. I reached out on a Friday and they instantly dispatched the replacement. The courier collected the incorrect item and delivered the correct one on Monday morning, meaning I didn’t need to leave my house to sort out a return, pay anything for the return or be without the replacement whilst a return was sorted. Been a long time since a company made a real effort to help with a mistake like this and it’s testament to a great customer service team.

28 listopada 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Rebecca,

Firstly, thank you for taking the time to leave a detailed review. It is very much appreciated.

We apologize for the mistake on our part, and thank you ever so much for allowing us to rectify that :)

It has been an absolute pleasure dealing with you, and I very much hope to do so again soon so that we can provide an even smoother service!

Kindest Regards,
Diversion Team

Oceniono na 5 z 5

Nice and easy order that was processed…

Nice and easy order that was processed straight away from Diversion, always available to talk through parts and orders, very friendly on their side and makes ordering very easy. The whole image of diversion is fantastic and the customer service is impeccable, and I wish them many many more years in business! Thanks guys

24 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Would give no stars if possible

**Responding to reply from Diversion

Should I just post our entire email thread? Funny how my order has been in transit for our 3 weeks and no attempt at delivery has been made and there is no proof of attempt at delivery and you’re entire last response was your not responsible for missed delivery and won’t refund or replace an item you’ve sent, leaving the customer (me) without the item they paid you for!!!

I have reported your company to trading standards with all email threads and dates.

Nice customer service by the way - don’t receive the order I paid for (almost pay 2 months ago) and get called a liar on my review. Awful company. **

Would give no stars if possible. Made an order back in September and still not received it. Reporting them to trading standards. They have taken my money and basically told me that me not receiving my purchase is not their problem and they won’t be sending a replacement not refunding me. Scammers!!!!

11 listopada 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Tazmin,

Please do not lie on reviews, we have told you your item is in transit, as the tracking below shows. You were not told that it was ‘not our problem’ and that you would not get your item.

We are not “scammers” and have and will always make sure a customer receives an item, although we do not issue refunds for items that are due for delivery.

Your item was dispatched, as ordered and is in transit to your given address. We cannot be held responsible if you are not in to take a delivery.

Tracking: https://www.evri.com/track/parcel/H01M8A0007450165/details

I look forward to you receiving your item and hope everything arrives with you safely.

Kind Regards,
Diversion Team

Oceniono na 5 z 5

Amazing company to deal with

Amazing company to deal with! Amazing customer service and happy to assist in anything required! Definitely more orders from them in the future.

11 listopada 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Brad,

Thank you for your review. It has been a pleasure dealing with you and we look forward to doing so again soon!

All the best,
Diversion Team

Oceniono na 5 z 5

Amazing order total custom carbon and…

Amazing order total custom carbon and yellow steering wheel for the mk3 focus rs yes they take about 6 to 8 weeks depending on the order but 100% worth the wait so much so I have now ordered a custom carbon and purple one for the mk3.5 focus st great company

27 października 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service!

Bought many items from diversion, amazing customer service and brilliant team who fit my parts! Postage and packaging is top quality and fast, best prices around!

7 listopada 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Marcus,

We’re pleased you are happy with your steering wheel. It was a pleasure dealing with you and we look forward to greeting you again soon!

Kind Regards
Diversion Team

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