Discover Recenzje 

35
Wynik TrustScore: 3 na 5

2,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Das schlechteste was ich je erlebt habe. In Frankfurt eine Stunde später nach Kos abgeflogen. Angeblich kein Zeitfenster vorhanden obwohl der Flug pünktlich starten sollte. Man durfte eine Stunde in d... Zobacz więcej

Oceniono na 1 z 5

Tried to book a birthday party. Someone call Tom Cruise as this was Mission Impossible. Every time I asked a question over email the bookings person didn't answer it but came back to me answering... Zobacz więcej

Oceniono na 5 z 5

I have read some of the reviews suggesting service which was below par. That is certainly not our experience. We ordered our items one day, they were delievered the next. An email confirmed our ord... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Your web site did not indicate the item I ordered was out of stock. I was informed by telephone message on my answerphone that the item would not be available until the end of August. After waiting tw... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep turystyczny

Informacje przekazane przez różne źródła zewnętrzne

From tents, caravans to outdoor living, awnings, motorhomes and everything in between, all from the UK's premier retailer.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

35 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(35)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Website did not ask all the questions for sizes

This ended up with being telephoned twice to get the make of our van for a fitted sheet that in the end did not arrive for our holidays because the order was so slow in arriving. Not impressed as when I returned both calls back to customer services with messages on my answer phone I had to give the details twice as obviously the first person had not recorded the information correctly and the second person had not got a clue as to why I had been re telephoned.

10 sierpnia 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi Mrs.Rigby,

please accept our apologies in this case. We can assure you that rare mistake is not representative of our usual service.
The reason we do not ask for detailed sizing information is that the fitted sheets we supply are bespoke and we therefore would like to ensure that the sizing information is correct and your fitted bed sheet will fit.
If you have an queries please call our customer support team on 0845 617 1490

Regards,
Discount Des

Oceniono na 4 z 5

Great service

It was simple to place the order; I got confirmation of order and the goods arrived quickly [3 days later]by courier. I feel this company is reliable. I will certainly use it again. I have also spread the word among my friends.

9 sierpnia 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi Miss.Brown,
Thanks for the great review!
We're happy you spread the word, we'd be happy to give your friends some great deals!

Regards,
Discount Des

Oceniono na 5 z 5

Very happy

Very pleased with the awning carpet, and only took 1working day to arrive. Will be using this site again.

23 lipca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi Miss.Craven,

We're glad to know that you got the item quickly! We look forward to seeing you soon!

Regards,
Discount Des

Oceniono na 4 z 5

No problems

Arrived well packed, even though delivery took a little longer than expected. I called customer services, very helpful and advised me that the item i ordered was on its way.

22 lipca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi Angela,

We apologise for the slight delay regarding delivery, we are glad though that you got the full 5 star service as soon as you called us.

Regards,
Discount Des

Oceniono na 5 z 5

Excellent

I have read some of the reviews suggesting service which was below par. That is certainly not our experience. We ordered our items one day, they were delievered the next. An email confirmed our order immediately it was placed. Prices quoted were best offered anywhere. Our order was delivered the following day, only a mere 24hours after placing our order. Everything was perfect! That is truly first class service.

20 lipca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi D&J Jones,

We're glad to hear that, as we always say, the proof is in the pudding!
We do check our prices regularly against competitors.

Regards,
Discount Des!

Oceniono na 4 z 5

Excellent

One item was not in stock but I got a phone call to advise me. It's a shame that the ordering system couldn't have identified it otherwise it would have been a 5 stars review. Very quick delivery of the remainder and packing was very good.

18 lipca 2011
Opinia niezależna
Oceniono na 1 z 5

Web site not up to date with stock situation

Your web site did not indicate the item I ordered was out of stock. I was informed by telephone message on my answerphone that the item would not be available until the end of August. After waiting twelve minutes the first time and six a second time I finally made contact by phone and cancelled my order and was told my credit card would not be debited. I now have an e mail asking me for an opinion regarding my recent purchase when no purchase was made. I am now concerned my credit card has been charged and now have the inconvenience of having to check my statements.

14 lipca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi Mr.Dutton,
We apologise we were unable to fulfil your order. As explained we had unfortunately run out of stock.
We can assure you your card has not been charged, our company policy is not to charge the customer until the item is sent to you.
We ask for feedback on orders to help us make our service better, this is part of our learning experience rather than to catch you out!

Regards,
Discount Des

Oceniono na 3 z 5

Had better service in the past

I ordered 2 reclining chairs and only received 1 and it was poorly packed and was broken when I received it it driver said sorry about the state of the parcel but that's how he got it from the depot he collected it back the next day but I'm still waiting for my 2 new chairs to arrive in one piece

6 lipca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Hi Carole,
This is very rare and we assure you we find this neither acceptable or representative of our service.

Please freephone our support team on 0845 617 1490 and allow us to amend this situation, we care greatly about our customers and would not like to leave you out in the cold regarding this order.

Regards,
Discount Des

Oceniono na 4 z 5

Prompt Customer Answering - Post Sales could be better.

Experience good when dealing with the Customer Sales Group. Would have given them 5 stars if they rang back when they said they would. Had to chase quite a bit on delivery date but we got there in the end - this was not a major issue. Thanks for Rossanne (?) for dealing promptly with the last call. Regards Ian B. Wilmslow

30 czerwca 2011
Opinia niezależna
Oceniono na 5 z 5

Can't Comment at the moment

As the product we ordered will not be available until the end of August.

26 czerwca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

I'm sorry you have to wait until August until the product is available. If possible it would be great if you could let our team know the product and order details so we can help locate this and help you come to a conclusion.
Give them a call on 01430 801 562 and they'll be glad to help!

Best,
Discount Des

Oceniono na 5 z 5

service with a smile

living in scotland sometimes its hard to get parts etc. looking on-line, discover caravans had just what i wanted and at a good price even with p+p. thought i would give it a try, hey presto two days later parcel arrived, brilliant will be using again.

22 czerwca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Glad to hear that Peter, hope the part fits and you can keep on touring!
Drop by one of our branches if you're ever in our neck of the woods!

Regards,
Discount Des

Oceniono na 1 z 5

Very Poor

I never received the goods I paid for, then had to phone a 0845 number to try and find my goods,then put on hold for over 15 minutes only to be told that the tent was damaged and they don't have the tent in stock any more. I was offered to buy something else or a refund, I took the refund but still out of pocket.

22 czerwca 2011
Opinia niezależna
Logo Discover

Odpowiedź od Discover

Mr Nesbit,

We're sorry you never received your product - on this rare occasion we were unable to fulfil your order, so we had to give you a full refund. Unfortunately this product has now been discontinued. We'd be happy to provide you with free delivery on another awning if you would like to take a look at our range. Give us a call or check out our website: http://www.discover.co.uk/awnings

Best wishes,
Discount Des

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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