discoverbank.com Recenzje 

If it were possible to rate zero stars, that would be my rating; Discover Bank is the worst. Rather than relay my entire experience in an attempt to transfer an IRA account from Discover to another bank, I will state simply that I have never dealt with a more unprofessional, non customer-friendly, less helpful bank than Discover. What should have been handled in several days is now in its third week - without resolution. Trying to deal with a human being is an exercise in futility: wait times on hold to reach a customer service agent range from 45 minutes to an hour. I am so grateful to know that once my transfer transaction is complete, I will never have to deal with Discover Bank again. Whether things will be better with Capital One remains to be seen; all I know is that they could not be any worse! Discover has to be one of the worst companies in the U.S.

I have been with discoverbank.com for a long long time and found it to be completely perfect in every way. Regretfully since capital one has taken them over everything has changed and like many people I am leaving. There is no way I would do business with capital one it is with great sadness that I leave discover bank.com and I'm also quitting using my Discover card as a protest for capital one taking them over. To the previous employees of Discover.: you have been complete perfection in every way, and I have felt gratitude for Superior customer service that has been attentive, responsive, and English as a first language. The rates through the years have been fabulous. Seriously it has been perfect.! THANK YOU discover staff for being a model of Superior, Customer Service and fabulous rates. To capital one: no way I'm gonna be forced to bank online. No way I want to deal with a company like you. .. I am gone gone gone gone! Thanks again discover you have truly been the best! The BEST of any bank I have done business with for decades. I am sad that we have lost you. Capital one is now ruining your carefully built and outstanding reputation. To those now using Discover/capital one: just know it USED TO BE perfect and that Capital One single-handedly destroyed Discover. So the crappy service you are now getting is not the Discover base.. .

When a credit card company refuse to delete or deactivate a card by forcing you to keep the card active just to access your account and pay your monthly agreed payment they're forcing you to pay for what you never agreed to or what you truly owe. When the case of indentity theft occurs they still will not deactivate the card even when there are ongoing charges made against the card. They pay to cause lawsuits with no proof of the victims having ever asked or received the card. If you can be randomly targeted to pay while they don't have to provide evidence that it's your debt this is a dangerous company that has paid off your own government to forge your signature to use as how they are stealing bank accounts and illegslly garnishing wages. This company should be sued and shut down forever.

My parent has done business with Discover Bank for more many years and despite hiccups was able to manage her account without help her self. Recently she had a CD come due and wanted basic information on balance terms and current rate. When she call she can't even get general information like what is a 12 month CD rate for anyone. She is passed to someone who refers lies and says they will personally help her get her information. All they do is refer us to a mobile notary who she has now twice failed to achieve access. First attempt received a message of success which turned out to be a lie. Second attempt the AI biometric picture taken failed to identity. Discover Bank hides behind manipulative language to protect them. Do not do business with Discover Bank unless you are prepared to waste a lot of time.

I’ve been using Discover for a long time, and then one day they suddenly decided to lower my credit limit for no reason at all! I’ve spent years making on-time payments and using less than 30% of the card's limit, yet without any warning, they decided to cut my limit by over $10,000! I wouldn't recommend them at all! Customer service doesn't even help you! They treat their customers very poorly!

Never will be dealing with Discover. CD accounts website is designed on purpose with no option to withdraw your money upon maturity. You have to call, which takes on average 30 min, than if you wish to get your money via wire transfer, you are switched to "wire transfer" person, who gives you 10 minutes lecture explaining that wire transfer will not be possible. Than you switched to "check in mail" person, and so on and so on....

As of today I still have a positive experience with Discover Bank Customer Service. My former bank was Capitol One and a horrible experience that I swith to Discover Bank. Well before the merger was in the works. Now that these companies has merged. My continued future with Discovery Bank is up for pending. I find it difficult to believe that Discover Bank will continue to main the positive Customer Service with Capital One merger.
The negative experience I started notice is the call center AI. I had to make six (6) repeatedly calls to be connected to the right department to ask a simple question.
Again, my future continued with Discover Bank is up for debate.

These people are horrible. Every time I call its "We are still reviewing your documents". "Call back in 2-3 business days". They are happy to take your money - good luck getting it back without pulling teeth. Capital One owns Discover Bank. "What's in my wallet"? Nothing! I can't get my money out of the bank.

10+ Years as a customer. Done wrong repeatedly. Customer service has gone down hill. They have no loyalty to their customers. Moving all accounts to BofA. I do not recommend Discover at all. Customer beware!

I just had the worst experience with Discover's customer service. I've encountered persistent issues with international purchases using my card, while domestic transactions work fine. I've reached out to Discover multiple times for assistance, yet they didnt care.

The representatives I spoke with lacked basic customer service skills and failed to provide any meaningful help. After several attempts, my call was transferrd to a supervisor, but unfortunately, the interaction only worsened. Instead of addressing my issue, she quickly dismissed my concerns, attributing the problem to the websites I was using without even inquiring about the specifics.

I explained that I had tried purchasing from three different sites, each I’ve used reliably in the past but her insistence on blaming the websites showed a clear lack of empathy and an unwillingness to help. She offered no alternatives or suggestions for resolution, nor did she take the time to review my situation more thoroughly.

When I requested to speak with an executive or a higher-level manager, her response was discouraging. She made it clear that she cant promose they will call. Whats that even mean? Are you stating that I am banking with you and you dont care enough to talk to your customers?? It’s extremely corcerning to think that a bank could provide such poor customer service.

They assisted me with a payment plan at a lower interest rate this plan would allow me pay off my loan faster than before, and with great saving that can used for other things

Prior to being sold, Discover Bank was wonderful. I have banked with Discover for thirty-six years. Since the acquisition, it has become a hassle to look at my accounts and transfer money. After successfully logging on, it asks for your username and password a second time. Why? The problem is when adding your password, the site adds spaces to your password. You are unable to see what you are typing in order to correct it. You would think a company worth billions of dollars could fix this issue especially when brought to their attention. The other issue I have is a 2fa phone number is listed that I did not enter. I have called several times and they either refuse or are unable to remove the phone number. I asked what the phone number is and they won’t tell me. Makes me wonder why someone else has a back door to my account.

I was with discover a few years and loved it and recommended it to everyone.. .not anymore..I took an unpaid medical leave from my job and took 500 from my savings and transferred to my discover checking..I was suspiciously scammed for exact same amount right after that..and learned about the charges BEFORE they posted and told discover they were fraudulent charges for Verizon when I didn't have Verizon..They said I Had to wait and let them post then appeal them.I did and jumped through a lot of hoops..including receiving confirmation from Verizon that I didn't have an acct..after all that Discover still denied the claim saying it was valid..hogwash..Verizons fraud dept told me Discover would have known the phone attached to the charges wasn't Verizons number and a known fraud number yet they still made the charge go thru..I even sent a letter to the main headquarters since my feeling was there was a bad egg in the fraud dept at discover causing the charges themselves since the amount was strangely the same as my deposit..no response from headquarters..they did not have my back with my own money..I'm single and not rich and needed my money to live on..sure theres cash back checking with Discover...but they giveth ..and taketh away.. I steer everyone I know away from them now and they lost what could have been a lifelong customer

No cell phone? Just try to close an account without one! This bank has rules, procedures and takes full advantage of banking laws to keep your money. Be aware that changing your account maturity instructions online invalidates a future change and eliminates any grace period. They also have extremely poor customer service whose first language is not English since they cannot understand simple instructions via their Secure Message Center. Hanging up on a customer is not a good policy either.

This bank no longer functions. My debit card gets declined all the time for “account security” and I cannot deposit checks because the AI in charge of the bank cannot read the numbers.

Discover won’t let me submit the check on mobile app for human review so I have to spend postage mailing in checks to deposit now. What is the point of a bank that doesn’t let you make deposits or spend your own money?

This bank is to stay away from. It’s not easy to say, but I must they are crooks. They will steal your money with the only way to complain is in a court room. I asked to speak with management and was told, not an option. There is loads of bad reviews about these crooks on the internet and all well deserved, stay far away from discover crooks.

Great company, great products. I like Discover more than the other bank branches I been to. Discover has been good to me while banking with them. I like there banking side the most!! Discover bank is good to me.

The sign up process was some 2hst smooth however been with the bank over 90 days STILL NOT ABLE TO SIGN UP FOR ZELLE. With no reason at all. I have Chase and Wlls Fargo i did not have any problems.Having zelda with them either. Even though discover rates are great, but issues with the account other than zelle their accounts are just not functional.Even with money in their accounts, i'm not able to make purchases.I'm not able to use my debit card payments.Keep declining.When I do my bill payments, they keep declining even with money.In them so this bank cannot be trusted.You can't even use the funds that is in there.I would not recommend this bank to anyone, not even to my worst enemy.

Everyone needs to ditch Discover Bank and find a new bank or just use cash!!! They have gone downhill fast and offer NOTHING to customers, all they want is to have all your money to use to lend out!! After being with them for YEARS I had a duplicate charge for a monthly subscription which I had to request a refund for and it was approved and I offered to give them a copy of it, but they instead returned my $800 rent check over $32 negative balance and the credit with the credit for $25 on the way plus another credit of $6.99 I was also wrongly charged which they are crediting me for that was a 7 day trial for American Greeting AND my $20 in rewards is about to hit my account too!! They are jerks, their customer service sucks and they don’t even offer emergency OD coverage unless you have money in your savings gs to pull to use. I can go to ANY bank and be offered the same, they don’t give a crap about their customers and getting worse now that Capital One bought them out! AVOID THEM they are users and takers and treat the customers as $ and have horrible, incompetent and rude customer service and supervisors who do not listen and just repeat the same answer which does nothing g to solve the issue you contact them about!! They just lost not only one pension but a second that had not yet started. Their motto should be We don’t care about anything or anyone”. Banks are supposed to be there for the people but are now filled with psychopaths who are only there to take all they can get, and offer nothing!! Their savings and CD rates are no better than other banks either.

I have 5 CDs that I opened, and Discover did a transfer from my bank account to fund them. I did not want to renew, and they advised me that if I wanted the cash to be transferred to my bank, it would be $30 per CD. It is a rip-off. Please be aware they add money by transfer but charge to return the money unless you pay $30. Do not even try to get them listed in your Living Trust name they were not interested.. Savers, be aware. They send Checks and we all know checks can take 3 time as long to arrive as well as they are not secure. Never going to do business with them