Direct Sports Recenzje 

3556
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Racquet arrived quite fast however, the free tennis balls I should have received were removed from my order due to being out of stock. You can still see them on their website as free gift. I am disapp... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great products with fast delivery. This replacement racket was quite a bit more expensive than previous one bought from same vendor not too long ago, including restring costs. But I guess everything... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered Babalot Gold Championship Tennis Balls at a premium price + shipment. It never arrived. When I requested a refund, they didn't process it saying the packaging is still not returned by Roya... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep dla biegaczy

Napisane przez firmę

Direct Sports, Racket sports, Running, Hockey & specialist shoes


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(3556)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 124

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good experience of ordering and exchanging tennis shoes

I ordered a pair of tennis shoes which came promptly. They were too narrow so I exchanged them and, although I was not able to request the exchange online, when I sent an email they were very helpful in setting up the exchange and I did not have to pay additional postage. The shoes were competitively priced.

27 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your positive feedback. We are glad that your order arrived quickly and that our Customer Service team were able to make the exchange process as smooth as possible. We hope you are happy with your new item.
Kind regards,
Direct Sports

Oceniono na 5 z 5

Good quality branded product in stock

Good quality branded product in stock, order handled quickly and correctly, goods arrived as promised. Price was good, respected brand.

4 maja 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. We are glad that you are happy with our level of service and hope you will shop with us again soon.
Kind regards,
Direct Sports

Oceniono na 1 z 5

DO NOT deal with this business unless…

DO NOT deal with this business unless you want to get ripped off. They sold me a pair of shorts that were marked and then refused a refund when I returned them. That’s not the type of business that you want to do business with! You have been warned.

28 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for you feedback. We are sorry to hear you feel this way. The shorts were returned to us without any indication that you had received them in this way. We had also contacted you when the shorts were received to determine the reason why they were returned, and this mark was still not mentioned. As we are not able to resell items that are not in a brand new condition, and you had not informed us that it was delivered to you in this condition, we had no reason to believe that this mark was not made while in your possession. The item was therefore returned to you.
Kind regards,
Direct Sports

Oceniono na 5 z 5

Great variety of products and quick…

Great variety of products and quick service, shame you can’t go in to the shop anymore

23 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. Sadly, we no longer have a physical store on our site but this means we do have extra warehouse space to stock an even greater variety of products. You are still welcome to collect your order from our site in Stockton-On-Tees free of charge. We hope you will shop with us again soon!
Kind regards,
Direct Sports

Oceniono na 5 z 5

Easy and efficient

Easy and efficient. Website was easy to find what I wanted and make the purchase with a couple of handy options. Delivery was exactly on time.

22 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. It is great to hear about your positive experience with us and we are glad to hear you found our website easily. We hope you are happy with the items in your order.
Kind regards,
Direct Sports

Oceniono na 1 z 5

Both jumper online

Both jumper online, 5£ for collection in store (no need delivery but still pay 5 £ for collection) ,then trouble is starting:after collection of my order, try it at home and the jumper is too big ,(always get large size from jd,nike hugo boss, same size,in large always fit me nicely, ) unfortunately one from sport direct look like is made for elephant, even is size medium.,went back to the story and up to the first floor (headrow leeds store ) and surprise is no one of the staff there, (massive shop) ,just no costumers /no staff ,after waiting for 10 /15 min went to the floor above and finally find the some person of staff working for sport direct, just been told the sport direct not care about any online orders and if you want swap you jumper for different size you have to pay 5£again + postage and wait up to 14 days ,just no understand you pay for item then you pay for collection of item when you collecting you self then if item nor fit you you pay for postage back and another 5 for return:WHAT THE POINT FOR BY FROM THEM ONLINE:not any more ;that jumper gone straight to the bin,look like them like sell you item not fitting you and make money on returning. Thanks, no any more ,you can give this bullshit to someone else.will give 0 star but can not doit, so just give 1 star to this scamerrs

22 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
As we do not sell any of the brands mentioned in your review, and also do not have any physical stores, we believe that your review was intended for another business. Please kindly re-direct your review to the correct site.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

Perfect

I hadn't heard fo them, but the shipping was super quick, and the shoes perfect. Highly recommended.

11 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for leaving us a review. We are glad you are happy with our quick service and your new shoes. We hope you will shop with us again soon!
Kind regards,
Direct Sports

Oceniono na 5 z 5

Great choice of products

Great choice of products, my purchase was sent in good time. Very happy with Direct Sports .

12 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. It is great to hear about your positive experience with us and we hope you are happy with your new items.
Kind regards,
Direct Sports

Oceniono na 1 z 5

Wasted journey, unhelpful customer services on this occasion

I have been using Direct Sports for new tennis rackets, shoes and restrings for many years though was very disappointed with the recent experience following a restring. The restrung racket seemed overly tight with minimal string movement so I decided to try and test its performance which satisfied me that the specified tension was not what I received. Bearing in mind I have been using the same string tension and same string manufacturer for over 7 years I am confident with my opinion that an error had occurred with the string tension for this particular restring. I am very aware rackets loose tension over a period of time and considered this before deciding to raise the matter with Direct Sports.

I called Direct Sports to see if someone could give me advice on what do to and was advised that they were unable to provide any advice over the phone and that I should bring the racket to their facility in Wynyard.

I took a 16 mile round trip to Direct Sports and asked if they had the equipment that sits on the strings to determine the string tension while the strings are in place as I felt the strings were overly taught. I was advised they do not have such equipment and their stringing machines are calibrated weekly.

Direct Sports were unwilling to offer free string replacement.

I am not sure why I had to undertake a 16 mile round trip to be told they were unwilling to offer to resolve the issue.

Over the years I have been really happy with Direct Sports though sadly, when things don't go well, it appears that their customer service falls well short of expectations. Certainly this is my experience on this occasion.

Following Direct Sports Customer Service review on 10th April I have reduced the rating as clearly they have not read my feedback. Direct Sports should note that (as advised in this review) a 16 mile round trip was taken to return my racket to your facility in Wynyard and was advised by your stringing team that it was customer services that refused to offer a replacement to resolve the stringing issue.

8 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience on this occasion. Unfortunately, we are not able to make any assessments on strings without seeing the racket in person. We do not have specific equipment to measure tension as these do not always deliver an accurate result, however our stringing team are highly experienced and our stringing machines are calibrated regularly to ensure the most accurate tension. If an issue had been found with the stringing on your racket, we would have been able to provide a different resolution.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

Great service, great prices.

I ordered my tennis shoes from Direct Sports at a very competitive price and they arrived on time and were exactly what I wanted. Great service!

2 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. We are glad to hear you are happy with your order and hope you will shop with us again soon.
Kind regards,
Direct Sports

Oceniono na 5 z 5

Service was excellent

Service was excellent, delivery was good, the only down side was the carrier as the packaging was not very study and the tube were slightly flatten. But still playable.

2 kwietnia 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for taking the time to leave us a review. We are proud to offer a high level of service, and are sorry to hear that there was an issue with your delivery. We are always reviewing our courier services and will pass this feedback on.
Kind regards,
Direct Sports

Oceniono na 5 z 5

First time using Direct Sports and will…

First time using Direct Sports and will definitely use again. Amazingly fast delivery and well packaged. Also, great to find a retailer that carries walking shoes in half sizes.

20 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your great review. We are glad that you were able to find your right size and that you are happy with our quick processing times. We look forward to your next order with us.
Kind regards,
Direct Sports

Oceniono na 5 z 5

Everything was delivered on time and as…

Everything was delivered on time and as described on the website

23 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. It is great to hear you are happy with your order, we hope you will shop with us again.
Kind regards,
Direct Sports

Oceniono na 5 z 5

Ordered my trainers and got them within…

Ordered my trainers and got them within the week very good

23 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. It is great to hear you are happy with our level of service. We hope you will shop with us again.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

Good price and prompt delivery.

Good price and prompt delivery.

Arrived on time - exactly as stated. Happy to use them again.

23 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. We are glad you are happy with your order, we hope you shop with us again soon.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

EASY TO ORDER AND ARRIVED EARLY AHEAD…

EASY TO ORDER AND ARRIVED EARLY AHEAD OF EXPECTED DELIVERY DATE

20 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your positive review. It it great to hear your order arrived even quicker than expected, we hope you are happy with your items.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

Shuttles

First class prompt service as per usual

20 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. We are glad to hear about your positive experience and look forward to your next order with us.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

Brilliant customer service

Brilliant customer service. Thank you especially Meghan for your help

17 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for leaving us a review. We are pleased to have been able to support your query, and will pass this feedback on to our team.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

Great price

Great price - cheapest I could find on the internet. I would buy from them again

16 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for your review. We are committed to offering the most competitive prices, and are glad to hear you found a great deal with us.
Kind Regards,
Direct Sports

Oceniono na 5 z 5

The K-Swiss tennis shoes I ordered were…

The K-Swiss tennis shoes I ordered were competitively priced & were promptly delivered - I’m a very happy customer!

22 marca 2026
Opinia niezależna
Logo Direct Sports

Odpowiedź od Direct Sports

Hi,
Thank you for leaving us a review. It is great to hear that you are happy with your order, we hope you will shop with us again.
Kind Regards,
Direct Sports

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