first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Zobacz więcej
Reakcja na opinię
Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Dane kontaktowe
Zjednoczone Królestwo
- sales@directspecs.co.uk
- www.directspecs.co.uk
4,9
Doskonała
440 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
GIVE IT A GO
This is best place you could buy your specs . Best prices, the gentleman at the reception gives you the best service without any complaints. If you decide to use this place for your new specs ( I recommend you do ) and then you can find a better service the please let me know. YOU WONT BE DISAPPOINTED.
15 listopada 2023
Opinia niezależna
Odpowiedź od Direct Specs
Hello, Jaspaul! Thank you for your review, we've passed your kind comments to our team at Shirley. We look forward to serving you again in future!
Odpowiedź od Direct Specs
Hi, Anthony. Thanks for your kind review of our internet service!
Not what I expected…
Glasses ok but supposedly light tint which is impossible to notice. I’ve ended up with overpriced reading glasses…
9 listopada 2023
Odpowiedź od Direct Specs
Sorry to hear you are unhappy with your purchase. As advertised, the tint you requested was the 15% grey, which will has a very modest gradient. If you'd like to get in touch via sales@directspecs.co.uk, we can look to re-glaze your glasses with a more pronounced tint.
Lovely friendly service
Lovely friendly service
Would definitely recommend a visit.
Great service and value for money.
Many thanks 😊
4 listopada 2023
Opinia niezależna
Odpowiedź od Direct Specs
Hello Catherine, thank you for your lovely review - we really appreciate your feedback!
Easy process and great service!
Easy to order online with current prescription.
Kept in touch via email with progress of my order.
Collection was simple and glasses were exactly what I needed.
25 października 2023
Odpowiedź od Direct Specs
Hi, Karen. Thanks for your kind review, we're pleased to hear you're had a positive experience of our click and collect service.
I went to Direct Specs on recommendation
I went to Direct Specs in Shirley on recommendation from someone who had previously had a good service from them. I found the staff incredibly helpful, friendly and professional.
I placed an order for a reglaze at a cost of £25 which I thought was very good value. When I went to collect my glasses unfortunately the prescription was incorrect - there had been one number error on my prescription. The lady serving me apologised profusely and explained my glasses would be sent off and corrected as soon as possible which they were. When I subsequently collected my glasses they were perfect, and unbeknown to me, it had been put on my notes that I was to be offered a free reglaze on another pair of glasses. I hadn’t asked for this or even expected anything. It was just kindly offered. I took advantage and now have another pair of reglazed glasses at no cost. What a service! And I’ve since returned to them and placed an order for another reglaze.
21 października 2023
Opinia niezależna
Odpowiedź od Direct Specs
Thank you for you wonderful review, we really appreciate your feedback! Your comments have been passed to the excellent team at our Shirley branch.
Excellent service
Excellent service, really pleased with the ease of ordering to the quality of the spectacles, communication was also spot on, will definitely use them again.
18 października 2023
Odpowiedź od Direct Specs
Hi Kieron, thanks for this kind review. Great to hear you've had a positive experience of our online service and happy we got your pupillary distance sorted just in time!
Excellent value
Excellent value. Great customer service. Will buy again from this company.
4 października 2023
Odpowiedź od Direct Specs
Hello Julie, thanks for your kind review! Happy to hear you're pleased with our customer service and look forward to receiving future orders from you.
Odpowiedź od Direct Specs
Hi, Carl. Thanks for your kind review of our online service!
Wonderful pair of specs
Wonderful pair of specs - would have cost me 20 times as much at opticians!
10 października 2023
Odpowiedź od Direct Specs
Hello, Beulah. Thanks for your kind review, great to hear you're pleased with your new glasses and made a saving!
Odpowiedź od Direct Specs
Hi Yvonne, thanks for your kind review of our Shirley branch!
Great customer service and glasses are…
Great customer service and glasses are good value.
6 października 2023
Odpowiedź od Direct Specs
Thank you for your kind review, great to hear you're happy with our products and service!
Very quick easy process to order…
Very quick easy process to order glasses. Delivery was very prompt. Good quality product for the price. Very pleased with my purchase.
6 października 2023
Odpowiedź od Direct Specs
Thank you for your positive review of our online service!
Helpful
The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.
4 października 2023
Odpowiedź od Direct Specs
Thanks, Colin! Your kind review has been passed on to Ash and his team at our Stafford branch who really appreciate your recommendation.
Budget price, high quality
I was finally told I needed varifocals and wanted to keep a favourite frame, so shopped around for the best value for reglazing. The price difference between others and Direct Specs was significant, but, having received them today (7 October 2023), it doesn't feel like the cheapest option at all. Great communication throughout really helped, too, so I knew when my order had left the lab and roughly when to expect it.
4 października 2023
Odpowiedź od Direct Specs
Hi, Paul. Thanks for your kind review of our online re-glazing service. We've really pleased to hear you're happy with our pricing and service and look forward to receiving future orders from you!
Odpowiedź od Direct Specs
Thanks for your review Nicholas, we're glad you're happy with your recent purchase.
very good value for money and efficient
20 września 2023
Odpowiedź od Direct Specs
Thanks for your kind review, Peter. We are pleased to hear you had a positive experience of our online service!
Set up for prescription lenses was easy…
Set up for prescription lenses was easy to do. Arrived sooner than I thought and very competitively priced. Will be ordering another pair soon.
5 września 2023
Odpowiedź od Direct Specs
Hi Mukesh. Thanks for your kind review, we look forward to your next order!
5 stars all the way...super easy-going…
5 stars all the way...super easy-going service
5 września 2023
Odpowiedź od Direct Specs
Hi Tracy, thanks for your kind review and for your patience in fixing the issues experienced with your order.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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