Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

first time using this company and won’t be the last, Jenny was lovely and very helpful and I feel like I got a right bargain compared to the mainstream opticians who charge an arm and a leg! Highly... Zobacz więcej

Oceniono na 5 z 5

Great experience, Jenny was very helpful and knew what glasses I wanted better than me and I love them. Great service, great price and Jenny is brilliant. Won't be going anywhere else again 🤩

Oceniono na 5 z 5

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great experience at Direct Specs. Jenny was absolutely amazing. Extremely welcoming, helpful and knowledgeable. She took her time, helping me try on plenty of glasses to find some that fit my head. He... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zdrowie i medycyna

Informacje przekazane przez różne źródła zewnętrzne

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Dane kontaktowe


4,9

Doskonała

Wynik TrustScore: 5 na 5

440 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Picked my glasses easily,order came in…

Picked my glasses easily,order came in good time no complaints, nice fit and seem strong like the colour ,everything great .

12 kwietnia 2024
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Odpowiedź od Direct Specs

Hi Denise, thanks for your kind review. Great to hear you're pleased with your new specs!

Oceniono na 5 z 5

Brilliant company with very good staff.

I'd bought a pair of glasses from the Shirley store in January and yesterday (April) one of the arms broke, not the screw. I took them back to the store and the lady there just put my lenses into a new frame. 5 minutes, that's all it took. Brilliant service. I've said before how good they are when ordering new glasses but their after sales service is just as good. Friendly, efficient staff with a huge knowledge of glasses.

6 kwietnia 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Hi Georgina, thanks for your review of our Shirley branch. Your kind words have been passed on to Linda, who is delighted with such positive feedback. We look forward to serving you again soon!

Oceniono na 5 z 5

The service was excellent

The service was excellent and I would like to praise Abi for her brilliant customer service and abilities in helping me out with my glasses. I will be ordering another pair immediately because of your excellent staff, quality product and great value for money. Thank you

6 marca 2024
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Odpowiedź od Direct Specs

Hi, Jamie. Delighted to hear you've had a positive experience of our online service. Your kind review has been passed on to Abi at head office who is delighted with your feedback.

Oceniono na 5 z 5

Broken frames

My glasses had unfortunately broke went down to the shop and the staff were so helpful offering myself new frames and ordering in a pair of my original frames for me to decide which frames I wanted. So friendly professional and helpful will definitely recommend to family and friends

14 marca 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Hi Nicola, thanks for your kind review. We're glad to have found a quick solution to your broken glasses!

Oceniono na 5 z 5

Fantastic prices

Fantastic prices, easy to use website and really fast delivery. I ordered an everyday pair of glasses as well as some tinted (sunglasses) I was really unsure about buying online but the whole process was really easy and the glasses are fantastic, I’ll be able to read in the garden this year. I will definitely be buying again from Direct Specs.

6 marca 2024
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Odpowiedź od Direct Specs

Hello Jackie, thank you for such lovely feedback! Great to hear you've had a positive experience of ordering with us online, we look forward to your future orders!

Oceniono na 1 z 5
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Odpowiedź od Direct Specs

Hi, Roger. Pleased to confirm that your order dated Saturday 2nd March has been processed within 2 working days and was posted yesterday (Tuesday 5th). Please note that though we are often faster, we state a minimum of 10 working days for internet orders to be processed and a further 2-3 days for postage.

Oceniono na 5 z 5

Brilliant after care service

Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.

5 marca 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Hi Steve, thanks for your kind review. Your comments have been passed on to Ash who is delighted to receive such positive feedback!

Oceniono na 4 z 5

Specs of high quality

Specs of high quality, accurate prescription.

But the website is a little awkward. It hung until I realised that I needed to quote the thinness (refractive index) of the glass. Also I was briefly told that I had not paid. This was corrected after I contacted sales team. A bit of tidying up would be welcome.

27 lutego 2024
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Odpowiedź od Direct Specs

Hi Michael. Thank your for your kind review and valuable feedback. We are currently working to upgrade our website and your comments regarding the customer journey will be factored into the changes being made.

Oceniono na 4 z 5

Good service online and at the Shirley…

Good service online and at the Shirley shop when I collected my order

9 lutego 2024
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Odpowiedź od Direct Specs

Hi Lawrence. Thanks for your kind review of our online ordering and branch collection service. We're always keen to know how we could have earned that extra star, so if you have any further feedback please email us at sales@directspecs.co.uk!

Oceniono na 5 z 5

Surhan was still a bundle of fun

Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.

13 lutego 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!

Oceniono na 5 z 5

Great service as always

Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them

13 lutego 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Hi Ashok. Thanks for your kind review of our Shirley branch, we look forward to seeing you again in the future!

Oceniono na 5 z 5

Fab service

Fab service, easy to order, fast delivery, excellent product

9 lutego 2024
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Odpowiedź od Direct Specs

Hello Elaine, thank you for this wonderful review!

Oceniono na 5 z 5

Consistent Excellence

As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.

8 lutego 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Hi Lee, thanks for your kind comments. Matthew was very pleased to receive such positive feedback and it's great to hear that you had a speedy turnaround on your order!

Oceniono na 5 z 5

Simon mad

Simon made sure my prescription was added to my order
Will definitely use again

5 lutego 2024
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Odpowiedź od Direct Specs

Hi Janice, thanks for your kind review. Simon will be very happy with you comments, not mad!

Oceniono na 5 z 5

Customer service

Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you

8 lutego 2024
Opinia niezależna
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Odpowiedź od Direct Specs

Thank you for your kind review, Deborah. Clare does a fantastic job at our Walsall branch and we're very pleased to have here at DIRECT SPECS, not Specsavers!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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