Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Zobacz więcej
Reakcja na opinię
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Zobacz więcej
Reakcja na opinię
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Dane kontaktowe
Unit 10C, DL15 8RA, Crook, Zjednoczone Królestwo
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,7
Doskonała
515 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
I ordered a pump for our treatment plant. Unfortunately they were awaiting delivery from the manufacturer. They kindly offered an alternative knowing we needed it quickly and chased the manufacturer also. The pump arrived two days later and it was the original pump we ordered. Prompt service and reasonable prices.
28 kwietnia 2025
Odpowiedź od Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good price and delivered quickly
31 marca 2025
In need of an air pump asap searched…
In need of an air pump asap searched for existing one and we chose you, very efficient and good timing would recommend you . Excellent communication .
28 marca 2025
I’ve not received product yet
I’ve not received product yet, so can’t comment on the pump. And I believe it’s DPD at fault NOT Direct Drainage
28 marca 2025
Great company!
Great company!
Great service!
As a company we have started to use Direct Drainage more often. The customer service is fantastic, the staff are always polite and go above and beyond to suit our requirements. Quick delivery times, good communication, good prices and reliable. Thanks for making us feel like valued customers.
27 marca 2025
Easy to use website
Easy to use website, great choice of products. Competitive pricing, quick delivery.
3 marca 2025
Excellent service….very prompt delivery
3 marca 2025
Competitive pricing and prompt delivery.
5 lutego 2025
Fast efficient service.
29 stycznia 2025
Got what I wanted when I wanted it
Got what I wanted when I wanted it. Prior to buying rang to check on certain specifics relating to the product and got a straightforward answer. Great service. Will use again.
29 stycznia 2025
Competitive pricing & quick delivery
Competitive pricing & quick delivery. Recommended.
2 stycznia 2025
Odpowiedź od Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
products were good, website misleading
products were good, but failure to indicate either on website or in voicemail auto reply the business holiday closure dates misled me into placing an order for "next working day delivery" that was not fulfilled. Once the office did open again the customer service response was good and arranged prompt delivery.
2 stycznia 2025
Odpowiedź od Direct Drainage
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and distress caused by the delayed delivery of your order during the holiday period. We fully understand the importance of prompt and reliable service.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Odpowiedź od Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
Did exactly what was stated on the…
Did exactly what was stated on the website. My recommendation for improvement this year would be to change the answering message over the Christmas period informing customers of the duration of the holiday break, as I tried ringing several times without success.
2 stycznia 2025
Odpowiedź od Direct Drainage
Thank you for taking the time to leave your feedback.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.