Sehr enttäuschende Erfahrung. Unsere Eheringe kamen trotz rechtzeitiger Bestellung nicht an, wir haben Ersatzringe erhalten, die jedoch nicht unseren Ringen entsprachen. Daher haben wir die Ringsegnun... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mahel in Hatton Garden was so helpful. He really went above and beyond for us, even sourced an IGI certificate for us and helped to arrange delivery to the Dublin store as we were leaving London. He w... Zobacz więcej
Good communications and a very pretty ring, the only downside was the delivery. I had notification that it was coming at 12.11-13.11 last Thursday 23/7, slightly worrying when it did not turn up, it... Zobacz więcej
After 2nd try for an evil eye necklace the 2nd one came thru with speedy service. The first one must have been received in USCustoms in Memphis TN by an arse who had a power problem at the import s... Zobacz więcej
Informacje dotyczące firmy
O Diamonds Factory
Napisane przez firmę
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Our Promise
Napisane przez firmę
- Superb Value & Quality
- Superb value matched with exceptional quality is what sets us apart from high street jewellers. Every design is handcrafted by our expert craftsmen using high-quality, ethically sourced materials. As each design is sent direct from the makers, cutting out the middleman, you pay up to 78% less than you would on the high street.
- Visit Us
- You can visit us in the world-famous Hatton Garden in London, Birmingham, Liverpool, Leeds, Manchester, Sheffield, Nottingham, Glasgow, Edinburgh, Newcastle & Belfast. Our team members are always happy to help and are on hand to give their expert advice on buying diamonds. If internet shopping is more your style, you can also visit us online.
- Custom Jewellery & Bespoke Service
- All of our jewellery designs can be beautifully customised, by selecting your metal type and diamond specifications, to create the piece you envisaged. If you prefer a completely unique design, you can also take advantage of our bespoke service.
- Our Heritage
- With four generations of expertise guiding us, a team of expert craftsmen and knowledgeable diamond experts, we've grown into one of the most trusted jewellers in the world.
Dane kontaktowe
7 Hatton Garden, EC1N 8AD, London, Zjednoczone Królestwo
- 0207 138 3672
- service@diamondsfactory.co.uk
- www.diamondsfactory.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience!
Am really happy with my purchase as is my now fiancé. Love the amount you can change and taylor to your wants and price point. Fast delivery too. Overall great.
24 maja 2026
Total lack of response to my query.
Total lack of response to my query.
Very disappointing!!!!
28 maja 2026
Odpowiedź od Diamonds Factory
Dear Dave,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We apologise for this experience with response. We cam confirm a member of our team have now responded to help resolve you query.
Kindest regards,
The Diamonds Factory Team
We visited the offices in Leeds and…
We visited the offices in Leeds and felt very welcome and felt no pressure in regards to sales… I was able to choose and design my ring and even though I was not able to really see how this may look once made… when my ring arrived 4 weeks later… just wow 🤩 it is more beautiful than I could imagine… 💍💍💍 thank you ☺️
31 maja 2026
I paid more than the advertised price…
I paid more than the advertised price and when I contacted customer service they didn’t even respond, let alone give me back the difference.
30 maja 2026
Odpowiedź od Diamonds Factory
Hello,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We’re sorry to hear that your experience and apologise for this frustration & disappointment.
The Diamonds Factory Team
Beautiful ring however the returns took…
Beautiful ring however the returns took a very long time and multiple of my chaser emails and messages were unanswered. I believe the returns wouldve taken even longer if not my multiple emails and messages via their website!
15 maja 2026
Opinia niezależna
Great friendly staff first time picking…
Great friendly staff first time picking a diamond ring and they were really helpful 🙂
29 maja 2026
J'AI PASSE COMMANDE D'UN BIJOU
J'AI PASSE COMMANDE D'UN BIJOU , CHER , ET RESULTAT J'AI BIEN RECU CE BIJOU , EMBALLAGE SERIEUX , DANS LES TEMPS CONVENUS DE LIVRAISON ;
2 czerwca 2026
Opinia niezależna
Fantastic customer service and even better product
Fantastic customer service and quality of diamond ring was exceptional
21 maja 2026
My go to diamonds
My second pair of earrings and they are absolutely stunning! This company is very reliable, you get updates every time there is progress with your order and they arrive perfectly packaged.
21 maja 2026
Extremely helpful service from Harman!
Extremely helpful customer service from Harman!
Just to arrange pick up on an engagement ring sooner, and Harman was super helpful with the process and organising the appointment!
4 czerwca 2026
Opinia niezależna
Manchester Store
I was attended to by Aaisha in the Manchester store, who was extremely helpful and informative. Looking forward to receiving my purchase!
18 maja 2026
Opinia niezależna
Knowledgeable and helpful staff
Helpful, knowledgeable and provided very good support when choosing my ring
11 sierpnia 2025
Great customer experience and service…
Great customer experience and service at your Brighton branch. The service we received from Maria was very good and we are very happy with our purchase.
4 kwietnia 2026
Superb website and in store experience
Superb website and in store experience. Sam in Glasgow was really helpful
Was able to design exactly what I wanted including the three C’s.
Very pleased with the result. This is the second piece I have purchased and it will not be the last 💕
24 maja 2026
Just received my wedding ring and it’s…
Just received my wedding ring and it’s perfect. My engagement ring was also purchased from here. Great communication throughout
24 maja 2026
Far too many spam emails
Far too many spam emails, without any real value to them, continued miss information. For example about to be delivered, when it had already been delivered. Just expect a bit better here.
Online order.
24 maja 2026
Odpowiedź od Diamonds Factory
Hello,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for this confusion and appreciate your feedback concerning this as we review this.
Kindest regards,
The Diamonds Factory Team
All that I did not expect after…
All that I did not expect after ordering, they kept me informed at every stage of my order from purchase, build and delivery. I will return for another gift for my wife and I have recommended them to friends and family. Well done all round.
22 maja 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.