Sehr enttäuschende Erfahrung. Unsere Eheringe kamen trotz rechtzeitiger Bestellung nicht an, wir haben Ersatzringe erhalten, die jedoch nicht unseren Ringen entsprachen. Daher haben wir die Ringsegnun... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mahel in Hatton Garden was so helpful. He really went above and beyond for us, even sourced an IGI certificate for us and helped to arrange delivery to the Dublin store as we were leaving London. He w... Zobacz więcej
Vi hadde en fantastisk opplevelse hos Diamond Factory på Stortorvet 7, takket være Carina. Hun ga oss profesjonell og kunnskapsrik veiledning gjennom hele prosessen, og sørget for at valget av gifteri... Zobacz więcej
Reakcja na opinię
Good communications and a very pretty ring, the only downside was the delivery. I had notification that it was coming at 12.11-13.11 last Thursday 23/7, slightly worrying when it did not turn up, it... Zobacz więcej
Informacje dotyczące firmy
O Diamonds Factory
Napisane przez firmę
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Our Promise
Napisane przez firmę
- Superb Value & Quality
- Superb value matched with exceptional quality is what sets us apart from high street jewellers. Every design is handcrafted by our expert craftsmen using high-quality, ethically sourced materials. As each design is sent direct from the makers, cutting out the middleman, you pay up to 78% less than you would on the high street.
- Visit Us
- You can visit us in the world-famous Hatton Garden in London, Birmingham, Liverpool, Leeds, Manchester, Sheffield, Nottingham, Glasgow, Edinburgh, Newcastle & Belfast. Our team members are always happy to help and are on hand to give their expert advice on buying diamonds. If internet shopping is more your style, you can also visit us online.
- Custom Jewellery & Bespoke Service
- All of our jewellery designs can be beautifully customised, by selecting your metal type and diamond specifications, to create the piece you envisaged. If you prefer a completely unique design, you can also take advantage of our bespoke service.
- Our Heritage
- With four generations of expertise guiding us, a team of expert craftsmen and knowledgeable diamond experts, we've grown into one of the most trusted jewellers in the world.
Dane kontaktowe
7 Hatton Garden, EC1N 8AD, London, Zjednoczone Królestwo
- 0207 138 3672
- service@diamondsfactory.co.uk
- www.diamondsfactory.co.uk
4,4
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wedding ring
Ordered my wedding ring online, got plenty of emails to keep me informed as to what stage my order was at, was delivered a lot quicker than I expected and was packaged really lovely. Very happy with the service they provided!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Diamonds Factory
Hello Mia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Odpowiedź od Diamonds Factory
Hello Stefan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Team is very knowledgeable and they…
Team is very knowledgeable and they help you create your dream piece hassle free, thank you for creating such a special ring, my fiancée loves it
8 czerwca 2026
Odpowiedź od Diamonds Factory
Hello Brock,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Odpowiedź od Diamonds Factory
Hello Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
‼️⚠️ ORDER DELAYED FOR WEEKS AND MY REFUND AS WELL, NO RESPONSE FROM THE STAFF⚠️ ‼️
‼️⚠️ ORDER DELAYED FOR WEEKS AND MY REFUND AS WELL, NO RESPONSE FROM THE STAFF⚠️ ‼️
I was told to come pick up in 2-4 weeks.
waited 6 weeks, got so stressed and tired of waiting, I cancelled my order, also I found the same ring for £310 cheaper with another company (Abelini- they delivered my ring as well in 1 week lot better than this DF)
Still waiting for my money back from Dimond Factory. They said funds will be refunded in 5-7 days. I asked to for a order confirmation email, i got it but it day 15 and still no sign of a refund or response from the company.
I would appreciate someone from the customer service team contacting me to resolve this. Order number ending in 098/1
Francis
15 czerwca 2026
Opinia niezależna
Odpowiedź od Diamonds Factory
Hello Shan,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
Thank you for taking the time to leave your feedback. We apologise for your experience with the delay of your order and refund. We can confirm that we are investigating this to ensure this refund is processed asap.
Kind Regards,
The Diamonds Factory Team
Customer service awful
Customer service awful. Had an issue with my ring and emailed them. Never heard back even though they said that someone would be in touch.
Unfortunately the reply to my message was received I had written my review. I needed to return the item as it was extremely bulky on my finger but they did not address this. They offered to resize at a cost to me The finger size was not the issue.
7 czerwca 2026
Odpowiedź od Diamonds Factory
Hello Sharon,
Thank you for taking the time to leave a review. We are sorry to hear that you experienced an issue with your ring and the delayed communication after contacting us.
We can confirm a member of our team have responded to your email concerning this and the refund has been completed.
Kindest Regards,
The Diamonds Factory Team
From start to finish the whole…
From start to finish the whole experience was incredible! I was kept updated along every step of the way and the final product exceeded my expectations! It is truly beautiful
31 maja 2026
Odpowiedź od Diamonds Factory
Hello Susan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Ordering online was easy
Ordering online was easy. Item arrived and I am so pleased with it! Delivery was fast, courier was really helpful ringing in advance to make sure I was home. 5 star service!
5 czerwca 2026
Odpowiedź od Diamonds Factory
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
MISLEADING PRICES…
Why do they advertise DISCOUNTED PRICES when they are higher than previously. Isn’t that illegal
Whilst they claim prices fluctuate, which is fine, but making false claims of big discounts is illegal. Perhaps they need training in the laws around false advertising!
5 lutego 2026
Odpowiedź od Diamonds Factory
Hello Michelle,
Thank you for taking the time to leave your review with us.
Unfortunately within the jewellery industry, prices can fluctuate over time due to factors outside our control, including changes in the cost of precious metals, gemstones and etc. which can change on a daily basis as it is a live market.
We recognise that this can be frustrating which we understand and appreciate you taking the time to raise your concerns.
Thank you again,
The Diamonds Factory Team
Odpowiedź od Diamonds Factory
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Great price.
I wanted a platinum, emerald and diamond ring for my 70th birthday. I found exactly what I was looking for on the Diamonds Factory web site. The ordering process was easy and the ring arrived within 4 weeks from order.
This is my second time using DF, I ordered diamond earrings which were also exactly as requested. Will use them again.
4 czerwca 2026
Odpowiedź od Diamonds Factory
Hello Janine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Really impressed with the ring
Really impressed with the ring.
Worth the wait. Craftsmanship is outstanding!
Fiancé is very happy!
4 czerwca 2026
Odpowiedź od Diamonds Factory
Hello Steve,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
From start to finish it was a first…
From start to finish it was a first class service.
Joanne was very professional throughout.
25 maja 2026
Odpowiedź od Diamonds Factory
Hello Alan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team, especially Joanne!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Used for both engagement rings and…
Used for both engagement rings and wedding bands. The Glasgow staff were excellent and fully supported us in making choices that worked for us rather than pushing products they wanted to sell. They were also very inclusive and demonstrated excellent customer service around LGBTQ+ making us feel very comfortable.
4 czerwca 2026
Odpowiedź od Diamonds Factory
Hello Jennifer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Got customised wedding rings and they…
Got customised wedding rings and they were done perfectly I appreciate the time you guys have so impressed thank you again will come again
28 maja 2026
Diamond Factory has great service
Diamond Factory has great service, they kept me up to date with emails and the progress of my ring. It was also sent with secure delivery. I highly recommend them.
4 czerwca 2026
Excellent support
Samantha and Ashley from Diamonds Factory Glasgow were excellent throughout in helping me choose the perfect engagement ring for my now fiance!
21 maja 2026
Outstanding service and breathtaking…
Outstanding service and breathtaking quality!I cannot thank Diamonds Factory enough for their incredible support throughout the entire process of ordering an engagement ring. They were extremely kind, professional, and professional. Most importantly, they went above and beyond to accommodate an earlier delivery date so that the ring would arrive in time for my special occasion. The ring itself is of unique, exceptional quality and looks absolutely stunning. I highly recommend them with both hands!
5 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.