Sehr enttäuschende Erfahrung. Unsere Eheringe kamen trotz rechtzeitiger Bestellung nicht an, wir haben Ersatzringe erhalten, die jedoch nicht unseren Ringen entsprachen. Daher haben wir die Ringsegnun... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mahel in Hatton Garden was so helpful. He really went above and beyond for us, even sourced an IGI certificate for us and helped to arrange delivery to the Dublin store as we were leaving London. He w... Zobacz więcej
Vi hadde en fantastisk opplevelse hos Diamond Factory på Stortorvet 7, takket være Carina. Hun ga oss profesjonell og kunnskapsrik veiledning gjennom hele prosessen, og sørget for at valget av gifteri... Zobacz więcej
Reakcja na opinię
Good communications and a very pretty ring, the only downside was the delivery. I had notification that it was coming at 12.11-13.11 last Thursday 23/7, slightly worrying when it did not turn up, it... Zobacz więcej
Informacje dotyczące firmy
O Diamonds Factory
Napisane przez firmę
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Our Promise
Napisane przez firmę

- Superb Value & Quality
- Superb value matched with exceptional quality is what sets us apart from high street jewellers. Every design is handcrafted by our expert craftsmen using high-quality, ethically sourced materials. As each design is sent direct from the makers, cutting out the middleman, you pay up to 78% less than you would on the high street.
- Visit Us
- You can visit us in the world-famous Hatton Garden in London, Birmingham, Liverpool, Leeds, Manchester, Sheffield, Nottingham, Glasgow, Edinburgh, Newcastle & Belfast. Our team members are always happy to help and are on hand to give their expert advice on buying diamonds. If internet shopping is more your style, you can also visit us online.
- Custom Jewellery & Bespoke Service
- All of our jewellery designs can be beautifully customised, by selecting your metal type and diamond specifications, to create the piece you envisaged. If you prefer a completely unique design, you can also take advantage of our bespoke service.
- Our Heritage
- With four generations of expertise guiding us, a team of expert craftsmen and knowledgeable diamond experts, we've grown into one of the most trusted jewellers in the world.
Dane kontaktowe
7 Hatton Garden, EC1N 8AD, London, Zjednoczone Królestwo
- 0207 138 3672
- service@diamondsfactory.co.uk
- www.diamondsfactory.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very happy 😎
The staff at Diamond Factory are…
The staff at Diamond Factory are amazing ! So knowledgeable, charming and organised. I would highly recommend visiting and purchasing with this company .We purchased beautiful wedding rings so happy with them
Lovely ring shopping experience and stunning rings
We had a lovely experience shopping for my engagement ring with Harman and collecting the ring with Abdur. They were knowledgeable about the differences in lab-grown diamonds, attentive to our style preferences, and patiently helped me choose from multiple options.
We appreciate that both Harman and Abdur were never pushy and were consultants that I could ask for advice on what ring best suits my personality, skin tone, and style.
We are very happy that we found our perfect lab-grown diamond engagement ring here. Even though we selected the best cut, clarity, color D, and platinum band with side stones, the ring at Diamonds Factory was more affordable than similar designs at other shops we visited. We received updates throughout the process, and the ring was delivered on time within a month.
Thanks Diamonds Factory for your help finding our perfect ring!💍
Can't fault them
Can't fault them. I emailed beforehand because the website product page showed pictures of the items I wanted, but the details and description did not match. The got back to me quickly confirming correct items and corrected the details on their website. I ordered them ... It said they would take 2-4 weeks to be made and delivered (all good, the occasion was a month away) and better still arrived with no delivery issues after 2 weeks! The certificates and valuation arrived by email and I received elegantly packaged small matched .2ct AAAA sapphires set in 3 prong 18ct white gold settings with secure screw on backs. My only (small) gripes 1. They did not offer IGI or GIA (independent) certification for these items. 2. The silly amount of marketing emails purporting to be 'order related communications' (that I did not ask for). Other than that all good.
Great customer service at the Manchester store
We visited the shop on King Street in Manchester and it was a great experience. The person who served us (apologies as I have misplaced your name!) was so friendly and helpful and helped me to pick out the perfect ring to match my unusual antique engagement ring.
The whole experience was exactly what you want when spending a lot of money on something, but having said that - the prices are very good!
I would definitely recommend. Thank you!
Fantastic Experience!
The whole team were so helpful in helping me pick the perfect engagement ring. I love it! Thank you 🤩
Always good service from Diamonds…
Always good service from Diamonds Factory.
I'm very happy with my recent purchases.
Nice diamond,.wife happy I'm happy
The company delivered the articles to me late
The company delivered the articles too late for my wife's birthday, despite there claim onsite that delivery will be 2 - 4 weeks. I have no issues with the items.

Odpowiedź od Diamonds Factory
The customer service was excellent
The customer service was excellent. Jasmine was very helpful made it easy to pick the right ring.
Harman is an expert and really went all…
Harman is an expert and really went all the way to understand what my fiance was looking for. Very professional and good experience from her would recommend her to anyone who visits!
Extremely good company to deal with
Extremely good company to deal with, the earrings look amazing, very sparkly. I was informed of the process throughout, and always received a reply when i sent an email. What more can you ask for, excellent customer service. Many thanks :-)
Brilliant company and service they have…
Brilliant company and service they have provided. They made a piece of art and delivered it as promissed before required date. Also I was very surprised and happy to see that for some jewlerry you can not only choose a size of the ring and type of gold but also thickness/wideness of the ring.
I would highly recommend this company!!
Everything was great
Everything was great. I received excellent answers to all of my questions. They genuinely helped me throughout the entire process of buying this ring. I really appreciate their support and highly recommend them!
Still waiting for my package to arrive…
Still waiting for my package to arrive for my daughter’s 21st birthday which is less than a week away.
I’ve emailed and no response ☹️
Finally received my package after a phone call. Customer service were very prompt in responding and the package was delivered the next day.
Thrilled with the ring I ordered it’s a perfect, beautiful design for my daughter’s 21st.
She’s going to love it!
Many thanks for your help

Odpowiedź od Diamonds Factory
My second set of diamond earrings and…
My second set of diamond earrings and I'm very pleased with them and the service I received.

Odpowiedź od Diamonds Factory
I absolutely love my ring
I absolutely love my ring, great price, dainty & pretty, from the start to finish, great communication.
Will definitely recommend & shop again.
Thank you.

Odpowiedź od Diamonds Factory
Class experience with the diamond…
Class experience with the diamond factory kept in touch with me the whole time and easy communication. Thanks very much

Odpowiedź od Diamonds Factory

Odpowiedź od Diamonds Factory
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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