Diamonds Factory Recenzje 

6980
Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Vi hadde en fantastisk opplevelse hos Diamond Factory på Stortorvet 7, takket være Carina. Hun ga oss profesjonell og kunnskapsrik veiledning gjennom hele prosessen, og sørget for at valget av gifteri... Zobacz więcej

Oceniono na 5 z 5

We went into Diamonds Factory in Hatton Garden without an appointment but Mahel Patel made us feel very welcome and comfortable. He was very knowledgeable and advised us what to go for. We're delighte... Zobacz więcej

Oceniono na 1 z 5

I find myself forced to make another negative review, because after the first responses received by email, I no longer received any response from customer service. Order IT-47588. I still don't know w... Zobacz więcej

Oceniono na 5 z 5

I made a mistake with my order, which was quickly rectified by a helpful gentleman over the phone. I need not have worried about spending a large amount of money with this company. I was notified at... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Projektant biżuterii
  3. Producent biżuterii

O Diamonds Factory

Napisane przez firmę


Shop Engagement Rings

Shop Wedding Rings

Shop Diamond Earrings

Shop Gemstones

Our Story

Contact Us


Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Our Promise

Napisane przez firmę

Superb Value & Quality
Superb value matched with exceptional quality is what sets us apart from high street jewellers. Every design is handcrafted by our expert craftsmen using high-quality, ethically sourced materials. As each design is sent direct from the makers, cutting out the middleman, you pay up to 78% less than you would on the high street.
Visit Us
You can visit us in the world-famous Hatton Garden in London, Birmingham, Liverpool, Leeds, Manchester, Sheffield, Nottingham, Glasgow, Edinburgh, Newcastle & Belfast. Our team members are always happy to help and are on hand to give their expert advice on buying diamonds. If internet shopping is more your style, you can also visit us online.
Custom Jewellery & Bespoke Service
All of our jewellery designs can be beautifully customised, by selecting your metal type and diamond specifications, to create the piece you envisaged. If you prefer a completely unique design, you can also take advantage of our bespoke service.
Our Heritage
With four generations of expertise guiding us, a team of expert craftsmen and knowledgeable diamond experts, we've grown into one of the most trusted jewellers in the world.

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 86% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(6980)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 765

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Pretty shiny things

Whilst not the only lower-priced jewellery retailer and manufacturer, I found to be very good value for similar precious metal and genuine lab-created diamond jewellery* (as opposed to the many 'manufactured diamond-like gems' promotions online) - especially if compared to high-street jewellers.

Good communication, shipping/packaging and I was happy with the final product.

(*There is a caveat of course - I've not had the jewellery independently verified and so have to put trust in the supplier and certification provided, that the gems are indeed of the size and quality/grade described, and the ring is 100% platinum... but have no reason at present to doubt they are not)

7 maja 2026
Oceniono na 1 z 5

I I’m getting bothered by Klarna about…

I I’m getting bothered by Klarna about a bill that I am not paying because I never received my product

3 maja 2026
Logo Diamonds Factory

Odpowiedź od Diamonds Factory

Hello Daniel,

Thank you for taking the time to leave your review. We are sorry to hear concerning you receiving your item. We can confirm we have responded via email concerning this to investigate further.

Kindest Regards,

The Diamonds Factory Team

Oceniono na 2 z 5

We had 2 wedding rings made to order

We had 2 wedding rings made to order , there were some slight changes from the original order but the communication was very poor throughout the whole process, on the day of picking them up we still didn’t know if we were going to get what we ordered, I would not use them again.

6 lipca 2026
Logo Diamonds Factory

Odpowiedź od Diamonds Factory

Hello Martin,

Thank you for taking the time to leave your review. We are sorry to hear your experience concerning communication.

Kindest Regards,

The Diamonds Factory Team

Oceniono na 5 z 5

Delighted

Item arrived sooner than expected. We were emailed with up to date progress. It was beautifully presented with gift bag included. Excellent service and delighted with the item purchased.

4 lipca 2026
Oceniono na 1 z 5

Diamond necklace arrived all tangled…

Diamond necklace arrived all tangled and falling out of box. Very poor quality for the price of the jewellery. Would recommend buying elsewhere.

4 lipca 2026
Logo Diamonds Factory

Odpowiedź od Diamonds Factory

Hello,

Thank you for taking the time to leave your review. We're sorry to hear concerning how your necklace was received.

We appreciate you sharing your feedback and understand how disappointing this must have been.

Kindest Regards,

The Diamonds Factory Team

Oceniono na 3 z 5

Need better customer support

Very happy with ring I purchased but disappointed as contacted them to ask about a wedding ring that would fit round it and I got nothing. Shame they missed out on another sale

4 lipca 2026
Logo Diamonds Factory

Odpowiedź od Diamonds Factory

Hello,

Thank you for taking the time to leave a review. We're pleased to hear that you're happy with your ring, but we apologise for your experience concerning response when enquiring about a wedding ring to complement your order.

We appreciate your feedback and understand how disappointing this must have been

Kindest Regards,

The Diamonds Factory Team

Oceniono na 5 z 5

Very good process

There is a lot of choice showing products in every category. I liked being able to fine tune the stone(s) to my preference and to see how much difference in cost each tweak made.
Having chosen my piece it was very straightforward to order and pay. Email updates were sent as it was made and delivery was secure.

4 lipca 2026
Oceniono na 5 z 5

I have bought three rings now

I have bought three rings now. Each time plenty of info given (time/delivery etc) as to what was happening. Each ring has all the details sent to you regarding size, type, colour etc, also a separate valuation certificate for that at the time. Overall a great company with a vast collection virtually all fully customisable. Highly recommend.

27 czerwca 2026
Oceniono na 5 z 5

Super easy and friendly service

The whole process was really easy, enjoyable and the team were really friendly.

I had an online consultation which was super informative with loads of different options for engagement ring style and stone placements.

The payment process was great too, with a deposit to hold the ring until it was ready to be collected, and paying the rest on the day of collection.

On the day of collection, the team were really lovely and attentive, offering kind words of support and genuine joy for the product.

2 lipca 2026
Oceniono na 5 z 5

Seamless experience

Thank you to Harmanjot for our seamless experience with Diamonds Factory purchasing our wedding bands! Great service and beautiful rings !

2 lipca 2026
Oceniono na 1 z 5

Very cloudy diamond on the sides…

Very cloudy diamond on the sides otherwise built very well

1 lipca 2026
Logo Diamonds Factory

Odpowiedź od Diamonds Factory

Hello Darren

Thank you for taking the time to leave a review. We are sorry that you were disappointed with the appearance of the diamond with your order.

We can confirm a member of our team have reached out via email. Hopefully they are able to assist you with any issues?

Kindest Regards,

The Diamonds Factory Team

Oceniono na 2 z 5

I’ve asked for price match and I’m…

I’ve asked for price match and I’m deciding whether to keep the ring or return it but I’m not getting a response from yourselves

1 lipca 2026
Logo Diamonds Factory

Odpowiedź od Diamonds Factory

Hello,

Thank you for taking the time to leave your review. We're sorry to hear difficulty with a response concerning your ring. We can see member of our team have actioned the price match discussed.

Kindest Regards,

The Diamonds Factory Team

Oceniono na 5 z 5

The staff at Diamond Factory are…

The staff at Diamond Factory are amazing ! So knowledgeable, charming and organised. I would highly recommend visiting and purchasing with this company .We purchased beautiful wedding rings so happy with them

30 czerwca 2026

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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