Diamonds Factory Recenzje 

So much choice from the diamond factory. I ordered a half eternity ring for my 25th wedding anniversary. It arrived sooner than expected, I was updated regularly throughout the process and the ring is beautiful. Clearly a well made solid, sparkly work of art. Very happy with my purchase and overall experience.

An engagement ring purchased from Diamonds Factory just 18 months ago has completely snapped during normal, everyday wear.

The 9k white gold band remains perfectly circular but has suffered a clean fracture. Given that 9k gold is highly rigid, a sudden, clean break like this strongly points to a manufacturing defect—specifically metal porosity—rather than accidental impact or wear and tear. We haven't even had the wedding yet, and now my partner won't even be able to enjoy her hen do in October with her engagement ring on.

As Diamonds Factory advertises a Lifetime Manufacturing Guarantee, I expect the company to stand behind the structural integrity of their jewellery and look forward to a prompt response to resolve this issue. I have my full online order details and Order ID ready.

My earrings are beautiful, and I absolutely love them. However, it was quite a long wait before I received them — about six weeks. I understand that this is probably normal for a made-to-order item, though.

I really appreciated the emails keeping me updated on the different stages of the process. The only thing I would have liked was more frequent updates. I received just a couple of updates during those six weeks, and I didn’t receive a final notification to let me know that my earrings were ready. So, when I received the delivery notification, I wasn’t even sure what it was!

Overall, I’m very happy with my earrings and the service.

Harmanjot at the Hatton Garden store was extremely helpful. We didn’t have an appointment with my friend, we were just in the area and thought we’d pop in to have a look and Harmanjot took the time and effort to provide us with excellent customer experience.

Teya in the Cardiff branch was amazing, so lovely and patient during our try on and through the ordering process. The ring is gorgeous and we’re super happy with it!

It was a great engagement ring

Absolutely delighted with my eternity ring from Diamonds Factory. It’s even more beautiful in person, the diamonds sparkle beautifully and the quality is fantastic. It sits perfectly alongside my other ring and I couldn’t be happier with it. The whole experience was excellent from start to finish and I wouldn’t hesitate to recommend Diamonds Factory. A gorgeous ring that I’ll treasure forever.

Leeds :
Ruby Earrings
Delivery was late, I was not kept up to date.
I had to keep chasing up my order.
Staff seemed very unconcerned.
It absolutely ruined my special day. I was so disappointed.
It took a month for any sort of an apology which was inadequate.
Would never go there again

Exceptional personal service. Amazing staff. Jewellery beautiful and kept up to date with the order and delivery of my order.

Fantastic high quality diamond ring - even better than we expected! Very pleased and highly recommended

It’s beautiful and feels so special as they notified me of each stage of the making process
I couldn’t wait for it arrive and it arrived super quickly aswell

Great prices for high quality jewellery

Delighted with my earrings. The staff were very friendly & helpful.

I ordered a bracelet in February which I loved, however it has broken , not from the clasp but actually snapped in the middle. I have been trying to contact them but had no reply. There is no email address and they do not answer the phone. There is only an online form to submit which they don't reply too. Im going to have to contact PayPal to try and get a charge back as they are obviously not bothered about repairing it.

3 rings bought all excellent value and beautifully made. Great customer service and would highly recommend

Fantastic job from start to finish, private meeting in store is perfect!

Hice el pedido y han pasado 3 semanas, me pongo en contacto con ellos y me dicen que tengo que facilitar los siguientes datos:
Un comprobante de domicilio de los ultimos 3 meses (extracto bancario o factura de suministros) donde figure su nombre y una dirección residencial.
Una copia de su pasaporte o permiso de conducir para verificar su identidad y dirección.
Lo cual no tiene ni pies ni cabeza que me pidan esos datos, se lo explico y su respuesta es copia y pega, mi contestación es que era un regalo de aniversario y vuelve a hacer un copia y pega.
Se negaban a devolverme el dinero pero gracias a que pagué con PayPal consigue que ellos me abonaran el dinero.
Si compráis comprar con Paypal o no compréis.

Currently live in Spain. The service and turnaround time was excellent.

Despite sending an email and answering their survey I have received no news from diamonds factory. I chose a ring in the boutique in London but the person looking after us ordered a different ring to what I’ve tried !!! I was shocked when my fiancé got home ! We paid a lot for the ring and I am baffled to not have received any news from them! I would avoid at all cost !!
Here I am now with a ring I did not chose and do not like !!!

Just received my wedding band and it is absolutely gorgeous!! The communication from start to finish was excellent and it was a safe and secure delivery! will 100% be ordering from here in the future the quality is fantastic and the diamonds look incredible and so sparkly!