The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... Zobacz więcej
Reakcja na opinię
Relaxed, no pressure sales Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and did... Zobacz więcej
Reakcja na opinię
The staff are very helpful and pleasant. Nothing is too much. Polite well mannered, informative and anything they weren't too sure about, they asked for help for reassurance, which is brilliant in my... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Stirling Road, Unit 1A, YO30 4XZ, York, Zjednoczone Królestwo
- 0333 999 9849
4,9
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to deal with and plenty of…
Easy to deal with and plenty of variety, good communication
18 maja 2026
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello Emily,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really friendly staff
Really friendly staff, not pushy. Easy to find what we needed with the staff having the answers to all our questions. Would recommend
25 maja 2026
Odpowiedź od DFS Furniture - York
Hello Nicola,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Andy was extremely helpful and helped…
Andy was extremely helpful and helped us purchase our sofa without being pushy. He answered all our questions and is a genuinely nice person.
25 maja 2026
Odpowiedź od DFS Furniture - York
Hello Mrs Lonsbrough,
Thanks for your lovely feedback, we’re glad to hear Andy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service was high standard and…
Customer service was high standard and they were so helpful
24 maja 2026
Opinia niezależna
Odpowiedź od DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Andrew in York Clifton Moor branch was…
Andrew in York Clifton Moor branch was fantastic.
Very friendly, helpful and really knew his stuff.
Made it a pleasurable experience due to his superb customer service.
Thanks Andrew
23 maja 2026
Odpowiedź od DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The customer service was excellent…
The customer service was excellent attentive and friendly. Provided lots of information and advice and after care on product Cheery interaction throughout
22 maja 2026
Odpowiedź od DFS Furniture - York
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All is beautiful!
22 maja 2026
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Spent over £525 on replacement covers…
Spent over £525 on replacement covers for my leather sofa on October and i still haven't received them. A circle of tickets and waiting 72 hours when still no one responds. Terrible customer service. I am told each time its a priority but on the receiving end it doesnt feel like that.
21 maja 2026
Opinia niezależna
Odpowiedź od DFS Furniture - York
Good morning Jonathan,
Hope you're well and thank you for taking the time to share your review. We are very sorry to hear you are experiencing issues with the furniture, I assure you this is not the level of service we would expect for our customers.
After looking into the order I can see you were advised yesterday by the store that the relevant manager would be back in the business today to check back in with you. We sincerely apologise again for the delay and we will aim to bring this to a mutual resolution for you as soon as we can.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello Simona,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I had a really positive experience…
I had a really positive experience purchasing my chair from DFS. From the moment I walked into the store, I was greeted warmly and made to feel completely comfortable, with no pressure to buy at all.
After taking some time to look around, I approached the gentleman who had first welcomed me for some advice. He was incredibly friendly, knowledgeable, and genuinely listened to what I was looking for. He took the time to answer my questions and helped me find the perfect chair without ever making me feel rushed.
18 maja 2026
Odpowiedź od DFS Furniture - York
Good morning,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Excellent customer service.
16 maja 2026
Odpowiedź od DFS Furniture - York
Good morning Rebecca,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Eddie was excellent help this morning
Eddie was excellent help this morning. Helped me really quickly and was able to answer all of my questions.
18 maja 2026
Odpowiedź od DFS Furniture - York
Good afternoon Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely staff members
Lovely staff members, described everything perfectly
Quality customer service
17 maja 2026
Odpowiedź od DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Lovely polite young man helped us…
Lovely polite young man helped us choose or sofa bed, he wasn't pushy in any way, we knew what we wanted but we needed directing to right way to make our decision.
16 maja 2026
Odpowiedź od DFS Furniture - York
Good morning Kim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful staff
Very friendly and helpful staff, especially Stephanie. Gave us plenty of information, time and space to make our decision to buy a sofa and we are delighted with our choice.
15 maja 2026
Odpowiedź od DFS Furniture - York
Good morning Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - York
Good morning Christine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.