They were in great in the Slough store, we visited a few sofa shops over the past few days and every single one we were hounded by sales people who didn’t give us the space or time to look around. But... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ahmed was very helpful, talked us through everything we needed to know, explained all the delivery options and made sure we were happy with everything. A very friendly young man and not pushy. We had... Zobacz więcej
Reakcja na opinię
We had an amazing experience at Dfs. The staff was so helpful and supportive specially the man that helped us Ahmed Malik. He was extremely patient and supported us throughout the process of the buyi... Zobacz więcej
Reakcja na opinię
I spoke to Mo, who was very informative and had excellent knowledge of all the sofas without needing to look anything up. Mo showed me several options that suited my needs and gave me time to look aro... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, Zjednoczone Królestwo
- 0333 999 9785
4,8
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od DFS Furniture - Slough
Hello Humayu,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really good experience
Really good experience, lovely service from the staff and an amazing purchase which we are going to enjoy for many years to come!
27 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello Ella,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Slough
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Friendly and welcoming staff and…
Friendly and welcoming staff and thorough with their work.
26 lipca 2026
Odpowiedź od DFS Furniture - Slough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesmen was very professional he…
The salesmen was very professional he helped us make the right choice for our requirements. He explained everything to us, he was very friendly.
26 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Marlon who served us was very helpfil
Marlon who served us was very helpfil, polite, informative and friendly.
Store was clean tidy and well laid out.
25 lipca 2026
Odpowiedź od DFS Furniture - Slough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Marlon.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
25 lipca 2026
Odpowiedź od DFS Furniture - Slough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Pleasant visit
Ahmed was very thorough with his recommendations and helped me in my decision by good suggestions.
22 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Helpful, friendly salesperson.
I'd had a look on line at a sofa. The salesman took time to show and discuss other similar options. He was friendly and explained the options clearly.
23 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
5 star
Got my last sofa from dfs 4 years again . I will always shop at dfs cause there helpful and polite. Helped answer all my questions and made me feel so relaxed when choosing the right sofa for my home
22 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Slough
Hello Sajid,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sales lady was spot on
21 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello Robert,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
1 Star
1 Star order ref M6Z4BXQWH
I am extremely disappointed with my experience with DFS.
Before purchasing my £2,000+ San Mateo sofa in Resilience fabric, I explained that I had a dog and wanted the most durable fabric available. Based on that conversation, this was the fabric recommended to me.
Within days of delivery, minimal contact from my dog left visible scratches. I never expected the sofa to be pet-proof, but I did expect a premium sofa, recommended as one of DFS’s most durable fabrics, to withstand normal family life far better than this.
I raised my concerns immediately, but despite going through the full complaints process, DFS rejected my complaint and issued a final response, stating the marks were caused by my dog.
My disappointment is not just with the product but with the customer service. I tried to reach a fair resolution, including accepting a substantial partial refund, but no compromise was offered.
I will now be pursuing my complaint through Alternative Dispute Resolution.
Based on my experience, I would advise anyone with pets to carefully consider whether this fabric is suitable for their home before purchasing.
21 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Slough
Good afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
It was a great experience
It was great visiting dfs today, Muhammad was very friendly and welcoming! He gave us alot of advice and recommendations. I even enjoyed the coffee there so much. This is my third sofa from dfs, they are very good quality.
20 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales staff was amazing..
The sales staff was amazing... very helpful... patient (when kept changing our mind) and kind. We came back because of him, even though you had many other sofa shops on the same road.
16 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly and helpful staff who also…
Friendly and helpful staff who also gave us the chance to have a look around and didn't hound us in a salesperson way.
12 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Livie Armchair
Sales Assistant remembered my name from a previous visit and allowed me to take my time sitting on the armchair to see how it felt so it was a no pressure sale.
Ensured the correct details of the chair (fabric & legs choice) were entered in the order form and I received email confirmation very quickly.
11 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Slough
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Alan is the best
11 lipca 2026
Odpowiedź od DFS Furniture - Slough
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.