Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... Zobacz więcej
Reakcja na opinię
Our salesman, Mark, was extremely helpful and patient. He made sure we were aware of all the services and extras that could come with the sofas, but without making us feel pushed into buying anythin... Zobacz więcej
Reakcja na opinię
The workers were extremely helpful and had time to walk around on our own and try and have a look at everything, before some one approached us
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
114-116 Southampton Road, SP1 2LE, Salisbury, Zjednoczone Królestwo
- 0333 999 9507
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
Great service, the chap that helped us was very polite and not pushy for the sale.
28 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
No pressure to buy
No pressure to buy , left alone to browse which made the experience much more enjoyable
7 marca 2026
Odpowiedź od DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Really friendly non pushy staff
Really friendly non pushy staff, welcoming to the store, not hounding you as you look around Charlotte, who took our ordered was very knowledgeable and friendly
7 marca 2026
Odpowiedź od DFS Furniture - Salisbury
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Salisbury
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
still waiting for item to be delivered
still waiting for item to be delivered. should have been a 2 week delivery been waiting 2 months and still no sofa
18 stycznia 2026
Odpowiedź od DFS Furniture - Salisbury
We are truly sorry to hear that you have not yet received your furniture, and we completely understand how frustrating this delay must be for you. Please rest assured that we have already raised this issue with our internal team and are actively working to resolve it as quickly as possible. We are closely monitoring the situation and will make sure to provide you with an update as soon as we receive any new information, which should be within the next 72 hours. We sincerely apologise for any inconvenience or disappointment this has caused and appreciate your patience and understanding while we work to get your order to you.
Kind Regards,
Vanessa
DFS Customer Support
Great service!
Given lots of information and advice to make the right choice of sofa, very friendly and welcoming
5 marca 2026
Odpowiedź od DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Terrible Quality!!!
Terrible Quality!!!! Even worse customer service!!!
[DFS] C8Z414819 - Ticket #10649502
My complaint wasn’t a fault it was poor craftsmanship!!
Definition - oor craftsmanship on a sofa bed is a common issue, often manifesting as uncomfortable sleeping surfaces, broken mechanisms, and sagging frames, frequently found in mass-produced or lower-cost furniture. Key indicators of poor quality include flimsy materials like particleboard, uneven stitching, and weak joints that creak or wobble
Mattress and Cushion Issues: Extremely thin, uncomfortable mattresses (often with springs that can be felt) and rapidly sagging
Which is exactly the issue! Terrible quality and workmanship. This sofa bed is unusable, I’ve barely used it and not even 2 years old!!!
3 marca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Salisbury
Good morning,
Thank you again for leaving your most recent review and for raising your concerns with us. To confirm your complaint has been reviewed on every review that has been brought to our attention and I am afraid our stance on this particular issue will remain the same. We apologise again for any inconvenience this may have caused you.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your furniture so, we are unable to assist you further.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Salisbury
Good Afternoon Tracey,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service and easy order
Friendly staff and easy ordering of sofas. Great range of stock.
28 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very friendly and informative with no…
Very friendly and informative with no pressure to take on the optional extras. Clear, concise and easy to talk to.
28 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
cancelled order
when an order is cancelled which mine was, I am expecting a conformation and my money back
17 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Good morning Brenda,
Thank you for your feedback. We can confirm that your order has been cancelled within our system and a full refund has been issued, please allow up to 14 days for your refund to be received.
Kind Regards,
Holly M
DFS Customer Support
Mark delivered excellent service he was…
Mark delivered excellent service he was listening to what our needs were.
He gave us time to discuss and as family
Didn’t rush us
Thank you Mark
23 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you felt listened to and were given ample time.
Kind Regards,
Vanessa
DFS Customer Support
Sales person was not pushy but was very…
Sales person was not pushy but was very helpful once we asked for help.
22 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
We're glad you found our salesperson helpful and not pushy. We appreciate your positive feedback and are here to assist you further!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Salisbury
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Mark was brilliant!
Mark was brilliant!! We went into DFS just knowing we wanted a corner sofa, so much choice! We weren't hounded by sales people when we walked in, just a friendly hello. We walked around the entire showroom & settled in a sofa, Mark then helped explain about the sofa, how its made, the upkeep etc. He really couldn't have been more helpful & friendly, even down to helping us with colour swatches. Can't wait to get our new sofas in our cottage. Thanks so much!
21 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Good afternoon Rebecca,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mark helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, was there when we needed him but was not pushy. Explained everything clearly and did not try to talk us into buying something that we didn’t want. Very pleased with the service
19 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Good Afternoon Sylvia,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I would recommend if buying sofas you make sure you are confident in measurements are correct. Plus you have confidence you are talking to a experienced salesman.
It took me a few visits to the DFS store in Salisbury before I decided on the sofas I decided on. The salesman called Mark was extremely patient explaining everything I needed to know ref: the sofas I was interested in. I will recommend this store to any friends & family if I hear they are shopping for sofas etc.
17 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
The guy was very helpful and clear with…
The guy was very helpful and clear with what was included, very helpful and would recommend to others
17 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
Good afternoon Ben,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Good service .plenty of options to…
Good service .plenty of options to choose from
excellent information
3 lutego 2026
Odpowiedź od DFS Furniture - Salisbury
We appreciate you sharing your thoughts. It's great to hear you received good service and found our information helpful with many options.
Kind Regards,
Vanessa
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.