Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Zobacz więcej
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John made the whole experience very easy. He explained all our options re a choice of sofa and went over all the finance details.Great customer service.
Reakcja na opinię
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
3 Forbury Road, RG1 3JH, Reading, Zjednoczone Królestwo
- 0333 999 9774
4,9
Doskonała
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service with a smile!
Jonathan was very patient and showed me all the recliner chairs that were on express delivery. He explained the features and options well and didn’t try to rush me into a decision. He processed the paperwork quickly and let me know about the insurance and care options available. Excellent service with a smile!
17 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Olga who helped me decide which bed…
Olga who helped me decide which bed settee and arm chair was the correct choice for me, was brilliant. I’ve spent many years working in retail including John Lewis so I’m really aware of what customer service is about, and I couldn’t fault her in any area. She was helpful but not pushy, she listened to what was important to me and guided me in the right direction .
I came away from my shopping experience ,feeling happy and confident in the choices I’d made .
This lady is a credit to your store.
Thanks
Carolyn Hopkinson.
15 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
welcombed on arrival
welcombed on arrival, friendly approach, there was always somone to assist not left waiting long. process was quick.
8 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great experience.
16 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
when we walked in nobody pounced on us…
when we walked in nobody pounced on us we walked around at leisure we was offered a drink when we was ready John told us about the furniture we was interested in we ended up buying it very good service
16 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales person was great on my two…
The sales person was great on my two visits. Sun 14th June Sandra who was helpful and showed me to the styles of sofa I had stated.
I returned on Tuesday 16th June to order and the sales man was also great.
Both were knowledgable, helpful, Friendly. The whole experience was relaxed no high pressure sales techniques and efficient .
16 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Good Afternoon,,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very easy to deal with and very clear…
Very easy to deal with and very clear on what is and isn't included.
16 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Mohammad was very knowledgeable and did…
Mohammad was very knowledgeable and did not do the hard sell, he told about our options and then left it to us to make the decision.
15 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Service 5*
Service was great! Mo was very attentive and knowledgeable. Will visit again
15 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The salesman was on point and attentive…
The salesman was on point and attentive to our requirements.
Firstly he allowed us to roam the shop floor as requested so that we could get the measure of all the sofas in the extensive range.
The salesman showed an admirable knowledge of the stock the coverings and all the price ranges.
All in all a great shopping experience.
10 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I had a great experience today…👍
I had a great experience today brilliant customer service specially Olga great customer service very helpful advices. Very happy with the service and quality products good price 👍
13 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The salesmen was very helpful and…
The salesmen was very helpful and informative and suggested a sofa which met our wants and needs
14 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Mo was extremely helpful
Mo was extremely helpful, very professional and a brilliant salesman
13 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff outstanding
Staff were outstanding. Spoke to a few of them and they were so friendly and attentive. Totally understanding of my incisiveness
13 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Customer service was great..i wal…
Customer service was great..i wal listen to and things was explained in a timely and calm manner also the person who took my order was patient no rushing i felt the experience was handled professional.
13 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service and very quick from start…
Great service and very quick from start to finish
13 czerwca 2026
Odpowiedź od DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.