From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... Zobacz więcej
Reakcja na opinię
Dan was great showing us all the appropriate chairs he thought might be good for my brother. No question too small. We decided on lazyboy in the end good quality and lovely choice of fabrics. My brot... Zobacz więcej
Reakcja na opinię
A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so n... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Broadstone Way, Unit 1, BH15 3TE, Poole, Zjednoczone Królestwo
- 0333 999 9784
4,9
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The person that served me was… a lady with red hair
The person that served me was absolutely fantastic, very knowledgeable and informed me about everything before I even thought to ask. Perfect service
30 czerwca 2026
Odpowiedź od DFS Furniture - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very impressed with our visit…
Very impressed with our visit yesterday. Friendly and professional service from Dan. Very knowledgeable and explained everything we needed to know.
29 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We were welcomed as we walked into the…
We were welcomed as we walked into the store by Sebastian who was very helpful and saw us through the whole process of buying our new sofa and choosing a new rug.
Everything was explained well and we were made to feel comfortable making our choices.
We would definitely recommend DFS at Poole.
Looking forward to having our new sofa delivered. The rug was delivered within a week of ordering.
21 czerwca 2026
Odpowiedź od DFS Furniture - Poole
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The Manager Hannah at the Poole Branch…
The Manager Hannah at the Poole Branch was more than helpful. She explained every detail of the chosen products which helped us conclude our purchase.
28 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bought a new sofa
Today I stopped by Dfs to choose a sofa,
and Steve was very helpful throughout the rest of the process. He gave me excellent advice about the fabric options, clearly explained the delivery process and the protection plan, and answered all my questions. He was friendly, welcoming, and professional, making the whole experience smooth and enjoyable. Thank you, Steve, for your excellent customer service!
28 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Steve met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Julian was very helpful and answered…
Julian was very helpful and answered all our concerns. Also got us coffee!
Very pleased.
27 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
we found the customer service very good…
we found the customer service very good the sales person we delt with was Julian who was good with his knowledge of the product and handled it all well.a
27 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
We are really happy that Julian met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great staff knew what they were talking…
Great staff knew what they were talking about
26 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Frances helped us choose the right…
Frances helped us choose the right furniture for or situation and was friendly and very knowledgeable.
Many thanks
B & J
25 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I was helped in choosing the sofa by a very kind person
I was helped in choosing the sofa by a wonderful person. She was with me the whole process, very professional, very kind and covered all the information I needed.
21 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Calmly explained in a thorough manner
23 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Odpowiedź od DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I am shocked to see such great reviews
I am shocked to see such great reviews. We had the worst experience ever. Delayed sofa delivery for more than 4 months. Then Foot stool didnt even get delivered even after 9 months. We kept on reminding them and their management is so poor that they didnt even order us one and arrange for us at all. Had to ask for refund again. Never using this frustrating company again !
21 czerwca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Poole
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service by Chas the…
Excellent customer service by Chas the manager at Poole store
21 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really friendly knowledgeable staff
Really friendly knowledgeable staff
and great customer service
21 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff (Kayleigh) was extremely helpful…
Staff (Kayleigh) was extremely helpful professional and friendly
20 czerwca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A very pleasant shopping experience
A courteous, welcoming greeting; friendly,
yet respectful service throughout our visit to the store.
20 czerwca 2026
Odpowiedź od DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.