Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Zobacz więcej
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Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Zobacz więcej
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Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer se... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Zjednoczone Królestwo
- 0333 999 9769
4,9
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Your staff taking so much time to help…
Your staff taking so much time to help us in all ways and to make a decision that we are happy with.
2 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello Sarah,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent sales assistant
Excellent customer services. Was not rushed and everything was explained patiently and in detail. Felt very comfortable making the purchase. The range of sofas and options are excellent. Sofas very comfortable. The sales assistant was very patient efficient and softly spoken and felt comfortable going through the purchasing process.
24 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Hello Shirlene,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Originally wanted to buy a sofa that…
Originally wanted to buy a sofa that was on clearance, had asked a question about it that i apparently had to wait for the manager to get back to me about and left my phone number. Not only did I not get a call but the next time I went in store to purchase it anyway the store had sold it. I was then told that as a result of the issue they would put a note on this order to try and get me the sofa earlier than the normal delivery time. The delivery time has now been extended from the original date of 02/07 to 23/7 so not only did I not get the delivery earlier I now have to wait an additional 3 weeks. Terrible service all round.
2 kwietnia 2026
Odpowiedź od DFS Furniture - New Malden
Good morning,
Thank you for taking the time to share your feedback, its always greatly appreciated. Majority of the furniture is hand made to order, a delivery time will apply and we assure you it will be worth the wait!
With the ex-display/ clearance stock in store, as the customer is able to purchase the items straight away in store and in most cases take it home the same day, stock is first come, first served. Unfortunately if the furniture was not secured we are unable to hold it due to the demand, I can only apologise for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience, thank you.
Samic has been very helpful, explaining in full the deals and sofa features and T&C's.
Fully appreciated the patience and the manners.
27 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic service!!!!
27 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir was very helpful
Samir was very helpful. A relaxing & knowledgable experience from start to finish.
Would definitely recommend.
26 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We recently purchased two Nevara power…
We recently purchased two Nevara power recliner chairs from DFS and wanted to share our excellent customer service experience.
A special thank you to Samir Talic, who was exceptionally helpful and supportive throughout the whole process. He took the time to understand what we were looking for, explained the options clearly, and helped us identify the right chairs for our needs.
Samir made the purchasing experience smooth, professional, and stress-free. His knowledge, patience, and friendly approach were greatly appreciated. We are very happy with the service we received and would highly recommend him to anyone looking for helpful and reliable support.
Thank you again, Samir, and thank you to DFS for the outstanding customer service.
23 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great Experience with Roy
Great Experience with Roy - very knowledgeable, professional and great advice. Great Customer Service & Professionalism.
Thank You for making the process pain free and for the coffee :-)
23 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent service from amazing staff
We had excellent service today while purchasing a new sofa. The staff were kind and very attentive and explained our options clearly. They even brought us a coffee! I would highly recommend
23 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Samir assisted me and provided an…
Samir assisted me and provided an excellent experience from start to finish. He was extremely professional, knowledgeable, and took the time to explain everything clearly — from the sofa options to delivery and cover details. He answered all my questions patiently and made the whole process easy and stress-free. Outstanding customer service and a real credit to the team. Thank you, Samir!
23 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The store manager and staff were…
The store manager and staff were friendly helpful and knowledgeable
22 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
the knowledge and attention to detail…
the knowledge and attention to detail of the store assistant
21 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.
20 czerwca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service!
Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.
20 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The assistant was very helpful when we…
The assistant was very helpful when we first went in to the store he just said if you need any help just let me know and he left us alone which i prefer it was a good experience
15 czerwca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.