Chelsea was pretty amazing no pressure made us feel welcome and in charge the whole way. Explained everything in great detail made us a team and coffee and just made it an enjoyable experience from be... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Zobacz więcej
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Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Zobacz więcej
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Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer se... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Zjednoczone Królestwo
- 0333 999 9769
4,9
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from Samir at the…
Excellent service from Samir at the store today. Incredibly helpful and now so excited for our new sofa!
10 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, helpful but not pushy, accepting I was looking and deciding without trying to force a sale until I was ready. Great service and everything explajned
11 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nice and knowledgeable sales…
Nice and knowledgeable sales executives! I recommend to go to the store over an internet purchase!
11 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Hello Leanne,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable, efficient & Helpful!
Lloyd-George was friendly, knowledgeable and helpful in store. He then efficiently followed up with all the information I needed to make my purchase as well as links & details of other furniture I’d seen whilst in store.
Very happy - thank you!
3 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello Harriet,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
We were welcomed by Lloyd and explained we just wanted to look around. Lloyd left us to do just that popping back to add information about the sofas we saw and then leaving us to try out many at our leisure. He was always available but not over attentive. Perfect customer service.
9 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello Andrew,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Excellent experience.
Very efficient member of staff who listened to our needs and advised with good knowledge. Very welcoming to my family.
8 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Hello Cal,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Dangerous product & zero support
We bought the recliner sofa from DFS, and it has turned out to be the worst purchase we’ve ever made. Just recently, it suddenly started burning and smoking completely out of nowhere — there was no electrical fault nearby, no heat source, nothing that could have caused it. It was absolutely terrifying and could have easily led to a serious fire.
We’ve been going back and forth with DFS for ages now to get this resolved. We’ve shared all the details, explained the safety risk, and provided photos, but there has been absolutely no progress at all. They keep passing us between different teams, giving us generic replies, and refusing to take any real responsibility. It feels like they just don’t care about the danger their product caused or the stress we’ve been put through.
I would strongly advise anyone looking for furniture to avoid big chains like this and go to an independent business instead — at least they actually value their customers and stand behind what they sell. This level of negligence and poor customer service is unacceptable.
4 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - New Malden
Good afternoon Qavi,
Thank you for taking the time to share your experience with us, we are ever so sorry to hear of the difficulties experienced with the furniture and level of service received following on from this. I can assure you we treat such claims and safety risks very seriously.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Hello Nathan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service from Lloyd
Great customer service from Lloyd, he made the whole process fun and easy.
7 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very polite and informative staff.
6 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
5 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very warm welcome from hole team and…
Very warm welcome from the whole team and very smooth work from Chelsea 🥂🥂
5 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was excellent advice very…
The salesman was excellent advice very well and did his job very well excellent service
5 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service and a good selection
Great service and a good selection, reasonable prices!
5 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
We received excellent service from start to finish. We were made to feel comfortable throughout and were even able to complete the purchase while sitting on the sofa we were buying, which made the experience very relaxed.
Everything was explained clearly, and we were provided with all the options available to help keep our new sofa clean and looking its best for as long as possible. Overall, a great experience with friendly and knowledgeable service.
4 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Everyone in store were so nice and…
Everyone in store were so nice and helpful, especially Samir and Mo. They would come over answer all questions and then leave you to look around so you never felt pressured. Great experience and amazing sofas
3 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Your staff taking so much time to help…
Your staff taking so much time to help us in all ways and to make a decision that we are happy with.
2 lipca 2026
Odpowiedź od DFS Furniture - New Malden
Hello Sarah,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.