Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Zobacz więcej
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I was most impressed with the salesperson who served me. Excellent customer service, friendly and very knowledgeable about the products . I enjoyed my visit to the Hove store and would recommend it to... Zobacz więcej
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Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Zjednoczone Królestwo
- 0333 999 9786
4,8
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful pleasant young man dealt…
Very helpful pleasant young man dealt with me,talked everything through , thank you Paul.
19 maja 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
I really do appreciate good customer…
I really do appreciate good customer service and Paul was extremely welcoming and very pleasant to chat with. He gave me a run-down of all the various purchase options and corresponding price points and finance options. He explained the process very clearly and a rather lovely accent chair was purchased within about 10 minutes. Thank you very much.
19 maja 2026
Odpowiedź od DFS Furniture - Hove
Good afternoon Andrew,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Paul.
Kind regards,
Lia
DFS Customer Support
Staff very knowledgeable and furniture very good quality
Associate very helpful and knowledgeable
17 maja 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Good morning Chrissie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Gabi at the Hove showroom
Gabi made our visit (and purchase) a breeze! She was polite, informative, and a genuine pleasure to deal with. Great experience all round!
16 maja 2026
Odpowiedź od DFS Furniture - Hove
Good afternoon Rebecca,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Good afternoon Pedro,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and kind
Very helpful and kind. Explained everything clearly and made choosing easy too.
14 maja 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Do not hesitate to consider DFS for your furniture
I visited 2 DFS stores over a couple of days(Croydon/Hove) and I have to say both were very much alike in the respect of a great service. The staff were most helpful and informative and could not do enough, went above and beyond without being in your face whilst constantly hassling me like other furniture companies I also visited, this most certainly played a part in selecting DFS to purchase my furniture.
11 maja 2026
Odpowiedź od DFS Furniture - Hove
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great Value and service
We were looking for a replacement three seater and two seater settee to replace old ones. Went to Hove and were served by Mark. He was very helpful and gave us good advice and was not pushy. There was an offer on what we wanted. Great product and great vale so we bought it. Great service
13 maja 2026
Odpowiedź od DFS Furniture - Hove
Good afternoon Michael,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mark.
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and did not try to…
Very knowledgeable and did not try to push extras that I did not want
13 maja 2026
Odpowiedź od DFS Furniture - Hove
Good afternoon Ian,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
A great shopping experience
A great shopping experience, customer service from Bev was fantastic, really helpful and informative.
No hard sell .
12 maja 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good products enhanced with great people
It’s all about the people dealing with the customers! Great products are one thing, but that enthusiastic person supporting you on your purchasing decision, makes the experience great! I bought a sofa today and was so well informed. Thank you
12 maja 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent
Excellent. Mark was very informative and patient. Gave lots of advice and ideas. Third sofa I have bought from dfs. Always great service.
4 maja 2026
Odpowiedź od DFS Furniture - Hove
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Called into the Hove store
Called into the Hove store , Chris was very helpful , not pushy .
9 maja 2026
Odpowiedź od DFS Furniture - Hove
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sofa Purchase
We were very impressed with the calm efficiency and knowledge of the staff member Paul who dealt with our order. Also that every order is double checked by another member of staff to avoid error. We were made to feel very comfortable throughout and even offered a drink. Everything was made easy to understand from the Five Year package to delivery and the care kit. This all gave us confidence in our purchase.
9 maja 2026
Odpowiedź od DFS Furniture - Hove
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Misold footstool didn’t receive what I ordered…
Wrote a lovely review after visiting DFS but my sofa arrived today and the footstool (that I was upsold from plain to storage) is a completely different size. When I was sat in the store with my feet up ordering and deciding what to buy she upsold me the ‘storage’ footstool and told me it was exactly the same but with storage. At no point did she say it was considerably lower than the sofa and much smaller than the one in the showroom . I’ve been told by customer service that I have to wait for the store to contact me to resolve the issue so I’m fuming. Completely misold the product. Absolute fortune and was an integral part of the purchase as I have a small room and the footstool made the sofa practical for the space! Who has a footstool 5cns lower than the seat height????????
9 maja 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Hove
Good Afternoon Heidi,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with the furniture.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.