Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... Zobacz więcej
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... Zobacz więcej
Reakcja na opinię
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... Zobacz więcej
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
8 North Street, GU1 4AF, Guildford, Zjednoczone Królestwo
- 0333 999 9527
4,9
Doskonała
411 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simple and positive experience
17 lutego 2023
The assistant was really helpful And…
The assistant was really helpful And wasn't in my face at anytime.It was a pleasure being served by her . I look forward too receiving my new furniture.
S Ward
10 lutego 2023
Very friendly and patient
The lady that helped us, Megha, was very patient with my elderly mum and very friendly. She helped to put her at ease and answered all the questions we had very well.
9 lutego 2023
Great experience
Great experience. Arjun was knowledgeable, efficient and polite.
Thanks
11 lutego 2023
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Customer service from Josh was…
Customer service from Josh was exceptional. Helped us consider all the best options considering different styles and colours. Very helpful and easy.
7 lutego 2023
Odpowiedź od DFS Furniture - Guildford
Hello Louise,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Odpowiedź od DFS Furniture - Guildford
Hello Ellie,
We are really grateful for your kind words and sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Nice relaxed atmosphere
Nice relaxed atmosphere, made choosing easier.
Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner.
We chose a lovely sofa to suit our budget.
The only minus was the price of the delivery charge, I can only think it’s because it has to travel far.
Having said that I’m pleased.
6 lutego 2023
Odpowiedź od DFS Furniture - Guildford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Simon T
DFS Central Customer Support
Helpful, knowledgeable and professional staff
We had been looking to replace our sofas for some time and visited numerous retailers. Many products on offer are very similar but the difference here was the very knowledgeable and helpful sales staff. Every question was answered in detail, which gave us confidence in the product. At the same time we didn't feel pressured in any way.
3 lutego 2023
Our customer advisor Joshua was…
Our customer advisor Joshua was extremely helpful and very pleasant. Can't rate him highly enough
3 lutego 2023
Odpowiedź od DFS Furniture - Guildford
Hello Edward,
Thank you for taking the time to share your 5* review. We are happy that Joshua provided you with all the information and product knowledge. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Jennie D
DFS Central Customer Support
Lovely lady served me.
1 lutego 2023
Odpowiedź od DFS Furniture - Guildford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Suppor
staff were excellent
31 stycznia 2023
We’ve just purchased our new sofa from…
We’ve just purchased our new sofa from dfs Guildford, and the sales team were very helpful
29 stycznia 2023
The service of the staff
The service of the staff - David the Asst Manager and the Manager who were a pleasure to deal with
28 stycznia 2023
Straightforward purchase online filling…
Straightforward purchase online filling in store visit and helpful staff members. Waiting for my delivery now - all looks on track. Haven’t got the product yet so can’t speak to the quality yet.
22 stycznia 2023
Odpowiedź od DFS Furniture - Guildford
Good Morning Ms Atwal,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Central Customer Support
Excellent
I would definitely recommend Guildford DFS they are friendly and they explain everything to you and also get somebody else in to make sure the order is right and they are not pushy either. Thanks again
24 stycznia 2023
Odpowiedź od DFS Furniture - Guildford
Hello,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you
Kind Regards,
Simon T
DFS Central Customer Support
Very helpful and friendly staff in…
Very helpful and friendly staff in Guildford branch - they were knowledgeable but not pushy.
20 stycznia 2023
A very pleasant experience with no real…
A very pleasant experience with no real pressure selling - just the information to make an informed choice, that I like, A*.
13 stycznia 2023
Odpowiedź od DFS Furniture - Guildford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the service received.
Kind Regards,
Simon T
DFS Central Customer Support
Poor in store experience on at 2 branches
The in store experience in Guildford was poor. Being a "big company" seemed to be an excuse for inflexibility. I then established that this "big company" did not accept American Express, not unusual until you realise that they do online. The sales person assumed they knew things when it wasn't actually the case. At another store, the staff seemed too busy marking up sale items to offer assistance.
26 grudnia 2022
Odpowiedź od DFS Furniture - Guildford
Hello Andrew,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regards to your experience you had in store as this is very disappointing.
We are glad to see you did still purchase online and hope your future experience with DFS is a positive one.
Kind Regards,
Simon T
DFS Central Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.