We were welcomed to DFS store in Glasgow, London Rd and Nikki was our sales representative today! We were met with a smile, friendly manner and at ease our whole visit . It made buying our new corner... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bronwyn was fantastic. She offered support without being pushy. We returned to the store three times on the same day where she made herself available to answer all of our questions. She was very patie... Zobacz więcej
Reakcja na opinię
Well that was a shock experience for me(in a good way)none of the suites I thought I loved seeing online I quickly changed my mind viewing them in the showroom so I’m now soo glad I visited that showr... Zobacz więcej
Stuart was great - he offered us help but also gave us time to make our own decisions and have a proper look around. His customer service was exemplary. Even more admirable considering the IT difficul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
London Road, Furniture Park, G32 8NS, Glasgow, Zjednoczone Królestwo
- 0333 999 9812
4,9
Doskonała
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service and credit options are…
Great service and credit options are fantastic. Love the cleaning kit too!
6 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
great customer service
5 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Smooth easy process and good customer…
Smooth easy process and good customer service in store
6 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
10/10 Service
Hazel was brilliant from start to finish. She was very knowledgeable, kept me well informed throughout, and was polite, friendly, and professional. Hazel answered all of my questions clearly and made the whole experience straightforward. I really appreciated the great service.
5 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service staff member was friendly…
Great service staff member was friendly and very helpful and provided loads of information
2 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Scot was Very friendly ,excellent…
Scot was Very friendly ,excellent communication and detailed explanation regarding our choices.we felt greatly helped and relaxed throughout can’t wait to receive our beautiful sofa soon .
4 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Excellent Customer Service; professional and friendly.
Stuart was knowledgeable and helpful, striking the right balance between sharing information and securing a sale. We appreciated the fact that Stuart was on hand to assist us, whilst giving us space to browse.
4 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really helpful and not pushy
Scot was really helpful, took his time and explained all options. Not pushy at all, unlike some places.
4 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Deep was an excellent help
4 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff member Nikki was excellent
Member of staff Nikki couldn't of been more helpful. Told her what we were looking for and showed us around explaining about beds and mattresses. Purchased a bed and mattress and paperwork done within 10 minutes, quick and efficient. Very happy with Nikki, she was great
3 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nikki.
Kind Regards,
Jordan
DFS Customer Support
My experience was excellent from start…
My experience was excellent from start to finish. The ordering process was straightforward, communication was clear. I particularly appreciated how smooth and hassle-free the entire process was. The quality of the chairs and other items met my expectations, and the overall customer service made the experience even better.
The company is doing well by making the buying process simple, keeping customers informed.
4 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good service from worker
Very good service from worker. She was very knew all about the product and was very helpful. What I liked about the experience was I was not rushed and was able to browse.
3 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had our suite delivered on…
We had our suite delivered on 18/07/2026 (Order Number 69ZDT7480) after a few days we noticed that one of the seat pads on the sofa had insufficient padding which left the seat sagging and the material wrinkling.I contacted customer services and sent photographs showing the problem. A technician was sent out and a piece of foam underneath the springs.The next day I received a phone call from the store manager informing us that there was no fault with the 2 seater sofa. I have since had a second phone call from the same manager stating we would have no further correspondence from DFS regarding our complaint.Why would a DFS Technician spend hours in my home stripping down the base of the sofa and fitting thick foam underneath the springs if they deemed the unit had no faults.
22 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard.
I have raised this with the relevant team and I have asked the team to contact you to discuss this further.
Kind Regards,
Lorraine E
DFS Central Customer Support
Pleasant and helpful staff.
Honest, friendly and helpful staff, not pushy or leading.
3 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
Yvonne and madeleine were fantastic. Both of them are a credit to the company. Their service was 1st class. Lovely ladies
2 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
I had a great experience at DFs
I had a great experience at DFs. I went in with my measurements, got exactly what I was looking for, and within a short time I had purchased my new couch. I can’t wait for it to arrive!
The staff were friendly, knowledgeable, and very helpful from start to finish, making the whole process easy and stress-free. I’d definitely recommend shopping here.
2 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Glasgow
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Jamie gave us great personal service…
Jamie gave us great personal service from the moment we arrived .
Very happy with his attention to details
3 sierpnia 2026
Odpowiedź od DFS Furniture - Glasgow
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jamie.
Kind Regards,
Jordan
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.