From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Zobacz więcej
Reakcja na opinię
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Reakcja na opinię
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
A1, Milton Link, EH15 3QH, Edinburgh, Zjednoczone Królestwo
- 0333 999 9793
4,9
Doskonała
10 tys. recenzji
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Odpowiedź od DFS Furniture - Edinburgh
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Such a helpful experience
Such a helpful experience. I arrived knowing the suite I’d like. I had a wonderful, straightforward chat about financing options. It was a great experience start to end.
19 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Very pleased with help given by person…
Very pleased with help given by person within store.
Member of staffs name was Ryan and he was first class and very knowelable.
Thank you Ryan
Very friendly and helpful
28 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had an excellent experience with DFS…
I had an excellent experience with DFS from start to finish. I purchased a bed, a mattress and a dining table, and I couldn’t be happier with both the products and the service. The customer service was impeccable – the team was incredibly attentive, friendly and efficient throughout the entire process. Everything was handled promptly and professionally, making the whole experience smooth and stress-free. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.
28 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Zara was amazing start to finish
Zara was amazing start to finish.
Very chatty & explained everything to perfection.
Added on some good deals for us, was very polite and lovely to talk too.
21 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zara.
Kind Regards,
Jordan
DFS Customer Support
Sara was so helpful
Sara was so helpful , knowledge was exceptional, and nothing was a problem , explained everything in full
28 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello Gaynor,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great experience great customer service…
Great experience great customer service and very quick delivry
21 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great service and sofas
The customer service and support we got from the staff, Neal in particular but really all of the people we interacted with, on our two visits was exceptional.
27 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neal.
Kind Regards,
Jordan
DFS Customer Support
Our service was great from start to…
Our service was great from start to finish, all our servers energy was on us, explained everything really well and no pressure felt atall. Really great help
27 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I had a great experience at DFS Sofas
I had a great experience at DFS Sofas. George was extremely helpful, professional, and knowledgeable throughout the whole process. He took the time to answer all our questions and made us feel comfortable without any pressure. The atmosphere in the store was friendly and welcoming, which made choosing our sofa a pleasant experience. Excellent customer service – I highly recommend DFS Sofas, especially if you have the chance to be assisted by George!
27 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that George met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great Service
George was incredible in helping me find my perfect sofa, providing friendliness and excellent customer service ! Now just looking forward for my sofa to arrive :))
25 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Making a sressful decision easy
We picked dfs because our last suite was from there and we were extremely delighted with the after sales service we received when we needed it.
Ryan was helpful and did not pressure us at all (even offered us tea or coffee) . He gave us the information we asked for on the items we were looking at and needed clarification on a few points to help us choose. We saw two suites we were interested in . My wife and I took the time to discuss but we could not make up our minds. We decided to have a wee break away from the store to gather out thoughts and make a decision. There was no pressure at all and once we made up our mind , it was a pleasure to set the ball rolling.
It can be a very stressful time buying a suite as was our experience with our last one( dfs were the last store we visited last time) . If only we had visited dfs first it would have saved us a lot of unneccesary stress.
We decided to go to dfs with the mindset that that is where we will buy based on our experience with them. This was because the 15 year frame and spring guarantee which is one of the best we have come across . We did try one other store nearby but the quality was not there. You can tell immediately just by sitting if the support of the sofa is there or not.
17 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Karina went above and beyond and gave me the best customer service
Karina was very helpful. She did her best to find the products I wanted at the best prices and went above and beyond in finding me a replacement when one of the items I needed wasn't available on express delivery. She gave me the best customer service I have ever received in a furniture store! She made the whole experience smooth and hassle free.
25 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
Went into the Edinburgh store to have a look and seen the perfect sofa. Spoke to George in the store who was very helpful and not pushy at all. Said to go away and have a think about it. Really great service and can’t thank him enough for making me comfortable in the store
25 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Euan was extremely helpful and in no way did we feel pressured into a purchase. Allowed us to browse in a timely manner and answered questions. Great customer experience. Store bright and plenty selection. Would highly recommend
25 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I was served by Ryan yesterday
I was served by Ryan yesterday, he was super friendly, wasn't pushy. He got my order sorted out quickly, no messing about...love it and will go back there
My family have always had great experiences with dfs. Ryan went above and beyond to help me get the sofa i wanted. Very happy 🥳
24 czerwca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service from the staff
Great service from the staff, who were all very helpful without being intrusive.
16 czerwca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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