Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... Zobacz więcej
Reakcja na opinię
Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Reakcja na opinię
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
76/77 Station Way, RH10 1FP, Crawley, Zjednoczone Królestwo
- 0333 999 9511
4,8
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very friendly staff
Very friendly staff, easy process. Not keen on delivery charge, should be built into price of goods.
1 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good morning Colin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
We are so sorry to hear you feel this way regarding the delivery charge. Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
very professional the staff is…friendly The team went above and beyond to ensure my satisfaction. I was blown away by her professionalism
very professional the staff is friendly, and I been show a great selection of products. 10/10
1 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Superb customer service
Your advisor Derryn, was most attentive, knowledgable and very professional, Derryn spent a long time with us ensuring that we were given the very best information available.
Both my husband and I are over seventy, and Derryn’s customer service to ourselves was outstanding.
27 marca 2026
Odpowiedź od DFS Furniture - Crawley
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff great
Staff great, very knowledgeable, professional and patient, really took the time to ensure we were happy
22 marca 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We wasn't approached and that made us…
We wasn't approached and that made us feel so relaxed, when we was ready your member of staff was very helpful, made us feel so comfortable and so helpful, we both felt so relaxed with her.
11 marca 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
The sales lady was very informative and…
The sales lady was very informative and friendly.
9 marca 2026
Odpowiedź od DFS Furniture - Crawley
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was amazing
Zoe was amazing! She explained everything so well and could answer any questions I asked. Found her very friendly.
8 marca 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant salesman
Brilliant salesman. Fully knowledgeable of the product and extremely helpful.
I fully recommend to ask for Tom at DFS Crawley.
8 marca 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Crawley
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Customer Service
The lady who served us was very informative and friendly. She gave us some space to look by ourselves at first, then when we needed help or any questions she was quick to answer and happy and friendly the whole time while we discussed our options.
7 marca 2026
Odpowiedź od DFS Furniture - Crawley
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
The lady was very helpful very kind…
The lady was very helpful very kind answered all my questions
2 marca 2026
Odpowiedź od DFS Furniture - Crawley
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
The young lady that took us through the…
The young lady that took us through the order was very polite and explained everything well, she answered all our questions with good knowledge
1 marca 2026
Odpowiedź od DFS Furniture - Crawley
Good afternoon Vee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Service provided at DFS Crawley
Member of staff at DFS Crawley was very helpful. Knowledgeable on the products available and explained things in detail to ,which put my mind at rest. Truly gave a 5 star service.
28 lutego 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful member of staff
Member of staff was very helpful. Explained the terms and conditions of my purchase. She was very polite and explained the options available to me which put my mind at rest. A real pleasure to do business with. Truly a 5 star service.
28 lutego 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
My experience at DFS Crawley was very…positive
My experience at DFS Crawley was very positive. The sales person Paula was very professional and polite. She had a very good knowledge of the product I wanted and gave some good advice on maintaining my new purchase. I would have no problem recommending DFS and Paula.
22 lutego 2026
Odpowiedź od DFS Furniture - Crawley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paula met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Crawley, a pleasure.
The trip to DFS Crawley was painless. We had in mind a corner sofa and Tom made it very easy to understand the durability, size differences and fabrics that would suit our needs.
Thank you Tom for your help. Can not wait to get the set in 2 weeks ( express delivery pack).
22 lutego 2026
Odpowiedź od DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
Amazing
Amazing! We went in 30 minutes before close, but the staff were still so attentive and talked us through the process of ordering a sofa! Very quick and efficient and I left with all information I needed.
22 lutego 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
the customer service was great
the customer service was great. she thoroughly explained everything we need and not sure about. it made us want to purchase the item straight away.
22 lutego 2026
Odpowiedź od DFS Furniture - Crawley
We appreciate you taking the time to leave us this great review! We are so glad to hear that you had a positive experience and helpful assistance.
Kind Regards,
Vanessa
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.