Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had to wait before being seen But the sales rep has extremely helpful and knowledgeable Going the extra mile to make sure I selected the right sofa The only problem was that I went over budget... Zobacz więcej
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I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... Zobacz więcej
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Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
76/77 Station Way, RH10 1FP, Crawley, Zjednoczone Królestwo
- 0333 999 9511
4,8
Doskonała
1 tys. recenzji
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The staff in the store in Crawley were…
The staff in the store in Crawley were very helpful and informative with good knowledge of the product and made our shopping experience easy and very nice- would go back to this store if we require any other furniture
Kind regards
21 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
DFS Crawley
Great choice, reasonable prices great service from Zoe
Only downside is the wait until delivery but all furniture shops are same.
29 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I went into the Crawley store today and…
I went into the Crawley store today and was greeted by the lovely Brook and derren, they were brilliant and couldn’t have been more helpful they made the process of buying a sofa very quick and easy! Thankyou so much :)
26 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Your starf were just fantastic in every…
Your starf were just fantastic in every way possable so thank you for that
26 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Brilliant staff - great sofas.
All the staff are professional and helpful, before and during placing my order. Zoe did the paperwork for me while I sat and enjoyed a delicious cup of coffee she'd made. I'm now looking forward to my new, made to order sofa to arrive.
24 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great range of sofas
Great range of sofas. Staff had right balance of helpfulness without being pushy
19 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good afternoon Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience.
Brook took her time during placing the order and explained things in a thorough and timely manner.
It was a pleasure to deal with her.
19 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Brook met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Outstanding service and genuine kindness
I had such a positive experience at DFS and really wanted to take the time to share it.
I recently went through a very upsetting situation where I was scammed buying a sofa elsewhere, so I arrived feeling quite anxious and overwhelmed. From the moment I walked into the store, the team were incredibly kind, understanding and genuinely caring.
A special thank you to Zoe, who was absolutely amazing. I explained what had happened, and she went above and beyond to help me. She took the time to listen, reassured me, and made the whole process feel safe and comfortable again. There was no pressure at all, just genuine kindness and support.
What really touched me was how much she wanted to help — she arranged additional items at no extra cost and gave me a discount. She didn’t have to do any of that, but it made such a difference after what I had been through.
I left the store feeling emotional, but in a good way — just really grateful to have been treated with such compassion and respect.
I can’t wait for my new sofa to arrive for my family — thank you so much to Zoe and the team for restoring my trust and turning a very negative experience into such a positive one. It truly meant a lot.
18 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Zoe met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Paula was friendly, helpful and professional. I made several visits to the Crawley store before choosing the sofas we purchased and she made sure to explain everything to us. I cannot review the sofas as they are yet to be delivered and used but if they are as good as Paula's service, we will be very happy
11 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I would like to say a huge thanks to…
I would like to say a huge thanks to Rhiannan ! She was fantastic with me? She adviced me very well, she knows her job really well, she is professional, very kind, polite and she is really good at what she is doing, she is amazing ! Thanks to her, she gave me all the advices I needed for my future sofa ! Great asset for DFS sofa !
9 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good morning Mel,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Armchair
I have been looking for an armchair for a long time.This one fitted my criteria superbly.
Great service by the assistant
Thoroughly would recommend
13 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Brooke was absolutey amazing
Brooke was absolutey amazing, really helpful and let us know everything we need to know and looked after us. Very happy with our purchase and wpuld highley recomened DFS.
4 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Crawley store, wonderful experience
We visited in store to test out the sofas ourselves and Tom was such a fantastic help, patient, knowledgable and all without pressure or expectation, very well explained and wonderful experience! Thank you Tom!
10 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from the lady that dealt…
Great service from the lady that dealt with us
6 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Good afternoon Steve,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
The sales person was helpful but not…
The sales person was helpful but not pushy, and answered our queries comprehensively
4 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Returning customer
Returning customer and we were fortunate to have the same sales lady as 2 years ago prior. This time I was looking for a recliner chair to help with my disability. She was so knowledgeable and helpful and understood all my needs. Time wasn’t a problem for her and found me the perfect chair. This lady is a credit to DFS Crawley
4 kwietnia 2026
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Crawley
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
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