Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We called at the Birstall store today and ordered our new sofa. The showroom was well displayed, flour sales person Dan was really informative, he took time to talk us through fabrics and configuratio... Zobacz więcej
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Fantastic service, we visited during the store being renovated but the store was clean and set out really nice. I personally prefer the new store look compared to the previous layout it feels homely.... Zobacz więcej
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The Customer Service by the staff in store was exceptional. The staff that attended to me was very friendly, helpful and warm to talk to therefore, I was able to ask questions and get the answers unti... Zobacz więcej
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, Zjednoczone Królestwo
- 0333 999 9807
4,9
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick and easy and very friendly
Quick and easy and very friendly. Catered for our exact needs!
10 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello Amy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Birstall
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The young lady who dealt with was very…
The young lady who dealt with was very friendly, helpful and professional in every way.
10 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
The lady I was with was most helpful
The lady I was with was most helpful
And everything was dealt with very well.
Thank you.
8 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Emily was great
Emily was great. Chatted about things other than the actual sofa and ensured I was happy with everything before proceeding
8 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello Jayde,
Thanks for your lovely feedback, we’re glad to hear Emily met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Friendly staff and had exactly what we…
Friendly staff and had exactly what we were looking for
7 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
When we walked into the store we had an…
When we walked into the store we had an idea of what we wanted but were very new to sofa shopping.
Sam could see we were a bit lost and went through the whole thing with us. He was so helpful and friendly and worked with us so get exactly what we wanted.
10/10, fantastic service.
6 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I went to DFS to buy a sofa
I went to DFS to buy a sofa. Found one i liked. Price was very good. Delivery and installation price was a bit more than i expected. Sales assistant was very friendly and not pushy at all. The only reason I gave 3 stars is because they said it would be delivered 7 days after purchase and I was assured I could have a Saturday delivery. When the delivery company contacted me with delivery date it was for a Tuesday. Which is 10 days after purchase. When I contacted the delivery company they said they only delivered Mon to Fri. I have had to take a day off unpaid to wait in for the delivery.
29 maja 2026
Odpowiedź od DFS Furniture - Birstall
Good morning Ray,
Thank you for taking the time to share your overall feedback, it is much appreciated. Its great to hear the the staff in store did meet your expectations and you were able to find the right furniture to suit you.
However, we are disappointed to learn the delivery experience was not smooth sailing and we do appreciate you bringing this to our attention. Apologies for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Lovely straight forward experience from…
Lovely straight forward experience from start to finish.
Loved the approach from Ron who spent all the time we needed to explain everything in great detail and we didn’t feel under any obligation at any time to buy there and then.
Went back to the store next day and Dan dealt with our purchase and was equally as pleasant.
Based on our experience we would definitely recommend DFS to anyone considering buying new furniture.
Peter and Eileen.
6 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
New sofa
The 2 gentleman who delivered my sofa etc were very polite and my goods were positioned exactly where I wanted them . They took care when taking the goods to my living room and all packaging was taken away.
29 maja 2026
Odpowiedź od DFS Furniture - Birstall
Hello David,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
From walking into store we felt relaxed…
From walking into store we felt relaxed and not pressured,when we knew what we wanted we was helped by sonny who was very precise on all the information and got our order sorted very promptly,I would definitely recommend
5 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello Carl,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The Sales assistant was very polite and…
The Sales assistant was very polite and knowledgeable about the products. Prior to visiting the store we had a pretty good idea what we wanted and she pointed us in right direction.
4 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very pleasant experience
We dealt with a lady called Lyn. She was very friendly and went through everything thoroughly. She was very helpful and made sure we knew about everything. A very pleasant experience.
4 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent exceptional service
Was greeted by Sam as I entered the store which was nice and told him what I was looking for. Unfortunately you didn’t have the sofa I was looking for in the store. Sam took me see similar items and asked me in more detail what my wants and needs were. He was well informed and answered all my questions and worries as I have a dog. He made me feel comfortable and went over all charges and delivery information. I placed the order from your platinum range. He is a credit to your company.
4 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The 2 guys were very welcoming and…
The 2 guys were very welcoming and knowledgeable, talked us through everything and explained all are options. They were very helpful would definitely recommend this store too anyone wishing too purchase a sofa/chair etc
26 maja 2026
Odpowiedź od DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sam sells sofas
Sam in Birstall was great today. He talked me through everything from sofa spec to delivery and measurements. Felt no pressure to say yes to anything, but happy to make a purchase from him. Well informed and just nice to chat to. Sorry for ending the conversation with 'enjoy your new sofa too' 🤦🏼♀️
1 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Birstall
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Despite only a small proportion of the…
Despite only a small proportion of the showroom being open due to renovations, we were able to find a sofa we loved. Nicola was extremely hopeful, professional and knowledgable. She helped us pick the right colour, material and sofa for us, whilst assisting with measures and cross-checking with the floor plan of our new house.
She was very friendly and made us feel at ease. Thank you!
1 czerwca 2026
Odpowiedź od DFS Furniture - Birstall
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Really great service from the minute we…
Really great service from the minute we walked in, the team in the store was helpful and knowledgeable and a massive thanks to lynne who was a huge help and managed to get us a sofa that we love
30 maja 2026
Odpowiedź od DFS Furniture - Birstall
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Ron was great
24 maja 2026
Odpowiedź od DFS Furniture - Birstall
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Doświadczenie Trustpilot
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