The salesman Amjad was really amazing, listened to what I wanted & explained the item purchased & others sofas I was considering & in the end chose what I wanted with Amjads help. Also the manager L... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sandra at the Highgate, Birmingham branch was very thorough and courteous. She was patient while we made our decisions and explained the purchase procedure clearly. She did not pressurise us at any st... Zobacz więcej
Reakcja na opinię
Unfortunately we forgot the name of the gentleman who helped us today. However he was very helpful with looking for the right sofa with our preference of colour, fabric feel and style of sofa. We walk... Zobacz więcej
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Staff member (imran)was very welcoming and knowledgeable. Offered us tea/coffee and was very professional and polite. I came into just have a look but ended up purchasing my sofa.
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
John Kempe Way, B12 0HU, Birmingham, Zjednoczone Królestwo
- 0333 999 9782
4,9
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No pressure selling
No pressure selling. Helpful staff member (Jimmy) gave detailed information and how the order process works
18 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
No hard sell. Excellent details given and very efficient. Staff very polite and professional.
18 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lovely lady very helpful.Explained all…
Lovely lady very helpful.Explained all details carefully.Made buying a pleasant experience
16 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jimmy was a very helpful and amazing…
Jimmy was a very helpful and amazing sales person who explained everything really well and made us feel comfortable
16 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thanks for your lovely feedback, we’re glad to hear Jimmy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
…service help
I found the young lady who took my order was very proffesional and polite
15 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
The excellent customer service provided…
The excellent customer service provided by one of the staff called marwa. It make it easier for us to navigate and select the best option for us within our budget.
15 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The young man that served me was very…
The young man that served me was very polite and chatty and gave good advice. He is a credit to dfs
14 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello Domma,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff member was really good and…
The staff member was really good and caring I think it was Stef
14 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello John,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The very qualified staff
A very friendly welcoming staff, very helpful in getting what was needed and very convincing on the price.
Clear explanation of the DFS policies and procedures
Well done.
12 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Birmingham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
I had an amazing experience at DFS
I had an amazing experience at DFS. The customer service was excellent, and the whole process was smooth and enjoyable. A special thank you to the shop assistant, Kive, who was incredibly friendly, patient, and helpful. Kive went above and beyond to make sure we found exactly what we were looking for. Highly recommended!
12 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Jimmy Singh was very helpful and…
Jimmy Singh was very helpful and offered excellent service, treated us very well and showed loads of deals
12 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Imran was fantastic extremely…
Imran was fantastic extremely knowledgeable and professional. He took the time to go through everything with me in detail, explained all of my options clearly, and provided the best advice and deal to suit my needs. I really appreciated his patience and expertise throughout the process.
12 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Ordered from DFS Birmingham Store
Ordered from DFS Birmingham Store
Complete headache!
Notified me last minute it was displayed sofas instead of new. Anyway I agreed in good faith, When it was sent out the first day in a few hours it became sunken.
The day of the delivery & the concurrent day it started releasing horrible concrete like gasses of chemical and odours to the point it’s absolutely unliveable causing constant coughing & sneezing yet the Birmingam managerial branch, Lewis and Sandy to be specific are making this difficult to return
Worst experience ever managerial are trying sweep this under the rug to book a DFS assessment on the 17th just to save themselves even though these sofas are past just being sunken seats it’s not about that anymore which they seem to not understand it’s to the point me and my family’s wellbeing is at harm by the intoxicant chemicals gass the sofas releasing.
The Sofas are plain and simply a complete Health hazard.
I will write to decline the DFS technician and declare my 30 days refund act
Ridiculous Experience! Never Again!
10 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Birmingham
Good morning,
Thank you for taking the opportunity to write us a review today, we are really sorry to hear of the issues you are currently experiencing with your furniture and can assure you this will be handled appropriately. A service visit is to be conducted on your furniture next week, which will determine if the furniture has any manufacturing defects. This visit is required to proceed with your request to return the furniture as you have reported an issue with the goods. Once the visit is completed and we have obtained the relevant report, you will be contacted to discuss the outcome and the options available to you.
Kind Regards,
Holly M
DFS Customer Support
We were supported by Kev who was very…
We were supported by Kev who was very friendly calm and supportive he helped make our purchase smooth and hassel free top guy has really good customer service and clearly knows his stuff
10 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello Nurie,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Brilliant customer service from the…
Brilliant customer service from the second we entered the store.
Ballie helped us chose our sofa from a wide range of options
10 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello Tom,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Went to DFS store in Birmingham to look…
Went to DFS store in Birmingham to look for a sofa and chair. Found what i wanted thanks to Kev for helping me choose the right one for my home
10 lipca 2026
Odpowiedź od DFS Furniture - Birmingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.