Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Zobacz więcej
Reakcja na opinię
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... Zobacz więcej
Reakcja na opinię
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Miles Gray Road, SS14 3AF, Basildon, Zjednoczone Królestwo
- 0333 999 9801
4,9
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service was great
Customer service was great, made me feel at ease, no issues whatsoever, not too pushy and very helpful.
30 maja 2026
Odpowiedź od DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service by Andrea very…
Excellent service by Andrea very helpful would definitely buy from here again
30 maja 2026
Odpowiedź od DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
29 maja 2026
Odpowiedź od DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good choice of products
An excellent experience in store with friendly and helpful staff and a good range of products.
27 maja 2026
Odpowiedź od DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Greeted and asked what we are looking…
Greeted and asked what we are looking for >
Offered drinks while we looked around
Advised where different sofa could be found
Kelly P was helpful with regards to our Davis recliner purchase
28 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Terrible customer service
Terrible customer service, totally unacceptable and never again!!!
18 maja 2026
Odpowiedź od DFS Furniture - Basildon
Good morning Raymond,
Thank you for taking the time to write us a review, we are sorry to hear you have not received the excellent level of customer service we aim to provide here at DFS. We can see that your concerns regarding the documents have been raised to the relevant department and this is in the process of being resolved for you.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We certainly recommend DFS for quality…
We certainly recommend DFS for quality & value for money.
Lovely Donna took our order today, she was helpful, friendly & very knowledgeable about all the furniture and various products. Great shopping experience! Thank you so much🙂
27 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Basildon
Hello Pearl,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The guy who sold the sofa to us was…
The guy who sold the sofa to us was great explained everything to use and offered us a good deal
19 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello Kwan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Review
Had to go to DFS Basildon to use a Guardsman Insurance claim from a previous purchase.
Darren, the salesman welcomed us we came through the door, told us where the various ranges of furniture and then left us alone until we needed help in making up our minds.
When he joined us during the final decision making he explained the various options available and was most helpful.
26 maja 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Basildon
Hello Alan,
We're really grateful you shared this amazing 5* review. We are glad to hear that Darren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Basildon
Hello Sarah,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New Sofa & Armchair purchase.
As soon as I entered the store. There was staff on hand. For help and assistance and advice. The salesman was extremely helpful to me , advised me on delivery , aftercare , and 5yr care plan. Which I took out. Excellent service. Thank you.
24 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello Lee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Very nice sales lady (Kelly) in the Basildon branch. Helpful and informative and did not push the sale.
24 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello James,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Dawn
Excellent service from Dawn. She made the process very easy and answered all our questions
23 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
was great start to finish
was great start to finish - Dawn was really accommodating to what i want and needed - made the process easy 5 star all day would recommend Dawn and DFS to anyone looking to buy a sofa / bed or anything else they sell
16 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful and attentive staff
23 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Greeted with a smile and asked if I…
Greeted with a smile and asked if I needed help and what I was looking for,the lady who served me was lovely and helpful and the transaction was very easy and everything was explained in detail and any questions I needed to be answered were.
22 maja 2026
Odpowiedź od DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.