Denelli Italia Recenzje 

698
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I dealt direct with Steve Strathers and he was beyond helpful. There were some issues with the online order website and Steve was able to help place the order via telephone with no issues. He arranged... Zobacz więcej

Oceniono na 5 z 5

Very good experience, nice showrooms set up. No sale pressure, able to walk around freely. When I got questions, Steve was very friendly and helpful, giving all the info I need.

Oceniono na 5 z 5

Vejay was incredibly helpful from the moment we walked in. He quickly understood our needs and guided us to the perfect dining table and TV unit. We’ve been searching for weeks to furnish our ne... Zobacz więcej

Oceniono na 5 z 5

Vejay handled my purchase, great guy. Nice communication and interpersonal skills.. good for business and for life in general.😃😎 The Sofa is great, serving the purpose just as anticipated. It... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z sofami

Napisane przez firmę

For over 20 years, Denelli Italia has been helping customers create beautiful homes with premium furniture that combines exceptional craftsmanship, timeless design, and lasting comfort. We specialise in Italian-inspired sofas, dining furniture, bedroom furniture, and contemporary home furnishings, working with trusted European manufacturers who share our commitment to quality. Our collections feature luxurious Italian leathers, premium fabrics, solid hardwood frames, and carefully selected materials designed to provide years of enjoyment. Many of our furniture pieces are made to order, giving customers the freedom to choose from an extensive selection of colours, materials, and finishes to create furniture that perfectly suits their home and lifestyle. Our experienced team is passionate about delivering outstanding customer service from the moment you begin your search through to delivery and aftercare. We pride ourselves on offering honest advice, expert product knowledge, and a personal service that has earned the trust of thousands of customers over the past two decades. Thank you for choosing Denelli Italia. Every review helps us continue improving our service and gives future customers confidence when investing in quality furniture for their home.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

698 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(698)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 56

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Best customer experience ever

I have placed my second order for furniture with Denelli Italia and also in this instance they have been amazing. Vishal and his team are professional and make their best to make the experience smooth for their customers.
I have previously purchased a media TV unit and a hallway composition. This time I have purchased a dining set and some shelving units. Denelli Italia has the best Italian furniture brands and the best customer service. In both occasions everything was done right first time, with no issues or surprises at delivery of the items. Highly recommend Denelli Italia.

22 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

So happy with our sofa!

Large showroom to view furniture and expert sales team to help. We had a huge choice of finishes available, to make the sofa just what we wanted. Delivered to the room of our choice and unpacked with all packing removed for us.
Highly recommend!

14 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

EXCELLENT SERVICE

EXCELLENT SERVICE
From the moment we walked into the beautiful showroom, the team were very professional, honest and friendly. They never pushed/forced us and gave us time to think through the various options.
Very price competitive as well.
Would definitely recommend!

12 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

I ordered my corner sofa

I ordered my corner sofa, the company explained I would have my sofa delivered before Christmas, I received a call last week to say my sofa was ready for delivery, I was very excited, from ordering, to my delivery, I was very pleased, the 2 men who delivered the sofa were amazing, they carried the sofa in 3 stages, they had to climb 12 steps, manoeuvre around a stairlift and unpacked the sofa and cleaned up the cardboard and wrappings, they treat me with respect and we're very friendly, Danelli Italia 100% company.

16 października 2024
Opinia niezależna
Oceniono na 5 z 5

Good quality products.

Good quality products.
We were moving into a new build property and Denelli kept our furniture in storage until we were ready for delivery.
Delivery guys were on time, polite good service

2 października 2024
Opinia niezależna
Oceniono na 1 z 5

Very Poor Quality

Waited 2 years through Covid for the sofa, very poor quality Tried several times to reject it, they wasn't intrested. Just called them to fix a number of ongoing issues, was told it's only gauranteed for 2 years. I'll stick with DFS next time. The sofa cost over 4K.

7 października 2024
Opinia niezależna
Logo Denelli Italia

Odpowiedź od Denelli Italia

Thank you for sharing your feedback, and we truly apologise for the experience you've had. We understand how frustrating it must be to wait so long for your sofa, especially when you're not satisfied with the quality. It's also disappointing to hear that our customer service did not meet your expectations, and we’re sorry that you were not able to resolve the issues sooner.

To address the concerns you raised, we did arrange for an independent expert to assess the sofa, and according to their evaluation, they found no fault with the issues you highlighted. However, we understand that your experience may not align with this assessment, and we truly regret any inconvenience caused.

As a gesture of goodwill, we have agreed to resolve some of the issues you raised in order to settle the matter to your satisfaction. We hope this will help address some of your concerns and restore your confidence in our service.
Your feedback is incredibly valuable to us, and we will ensure it’s passed on to the relevant team for review.

Once again, we apologise for the inconvenience, and thank you for sharing your experience.

Oceniono na 5 z 5

Very Happy

Lovely products, excellent customer service with no pushy sales just helpful advice and good communication during the delivery period. Thank you.

28 września 2024
Opinia niezależna
Oceniono na 5 z 5

excellent

I came across Denelli Italia after being recommended by a neighbour .
I visited their premises and was astounded by how friendly , professional and going above and beyond for their customers
Extremely knowledgable,great advise,very informative and a fair competitive prices .
I will love to thank Yejay for his care and support and step by step follow up when i ordered my beautiful table .
I will be forever very grateful and look forward doing business with them soon
My table is stunning and it had been the one that always got singled out by our friends and family
I would highly recommend you order or visit their store i guarantee you will never be disappointed
Extremely satisfied customer
( cattelan km06 scorpio bronze)

20 marca 2024
Opinia niezależna
Oceniono na 5 z 5

My recent purchase of a coffee table…

My recent purchase of a coffee table arrived very quickly. The product had a few little problems which Vijay at Denelli sorted out the same day for me.
Very good after sales service
My thanks.
Marilyn Rendall-Day

17 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I had a very good customer service by representative Vijay who looked into my specifications and went an extra mile to find the sofa and chairs of my choice . I was very pleased .

15 maja 2024
Opinia niezależna
Oceniono na 5 z 5

We have now received our items

We have now received our items - somewhat delayed bit because of Bailey but because we hadn’t moved into our new house, the items arrived on good time and they were happy to keep them safe until we needed them

On the day of delivery the team arrived and moved the items into the lounge and constructed them in a very professional manner.

They were friendly and happy in their work. Once complete they made sure we were happy before tidying and leaving. Thanks a great service from all

24 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Purchase of "Icon" sofas

Bought 2 "Icon" sofas from Denelli Italia. We wanted particular type which had stopped being manufactured. We asked if we could buy the 2 on display. We received a generous offer. We love the sofas. Everybody comments on the style and comfort. Many thanks to Steve and the team.

13 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Absolutely first class service

Absolutely first class service. Came across them by accident and so very happy with our sofa. Super easy, loads of choices, good advice and knowledgeable staff.

Highly recommend. Showroom had a huge variety of sofas and furniture something for everyone.

Special thanks to the delivery team. Effortless

26 kwietnia 2024
Opinia niezależna

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