Dell Recenzje 2916

WARNING: Extremely poor premium support experience for XPS 13

Over the past six months, I’ve had three separate engineer visits to my home to replace major components, including the motherboard and touchscreen. Despite these repeated repairs, the issues remain unresolved.

During the most recent visit, the engineer advised that the laptop should be collected for further repair. I stayed home all day as instructed, but no one came to pick it up. When it was finally collected a week later, I contacted support for an update—only to be told that the motherboard needs to be replaced again (for the third time), and the required part won’t be available for another 10 days.

This is incredibly frustrating, especially as I rely heavily on my laptop. After purchasing four XPS devices over the past 10 years, I’m extremely disappointed with the decline in service quality. Based on this experience, I will no longer be buying Dell products and will instead be switching to an alternative such as the Asus Zenbook 14.

This level of service is unacceptable for a premium product.
Behrad Elmiyeh

Worst laptops! Stay asway

After spending a substantial amount of money on a Dell laptop, it developed a hinge failure when under two years old, just out of warranty. I researched the issue and it was all over the internet that this was a recognised fault. It seems like substandard materials were to blame. I approached Dell to repair this as this was the case and it should have lasted longer. They refused to repair it without cost to myself. I escalated this but was just blamed to their fault. I went to trading standards and they agreed with me that Dell were liable for the repair under the consumer goods act. I stood my ground and sent them a letter before court action. They changed their mind and conceded to repair. Trading Standards to the rescue. Don’t let Dell mug you off! Buyer Beware!

THey just cant deliver a product. There has been a delivery problem and it is impossible to speak to someone to intervene and sort it. Just an endless doom loop at looking at incorrect tracking online.

Faulty product and company refused to cover using guarantee after 3 months of purchase.

Sorry to buck the trend and give Dell a five-star, but I ordered a P2425D monitor, the website said delivery by 8 May 2026 (I ordered end of March 2026), I contacted the customer care dept, a very polite lady in Hyderabad replied and said it was because of stock shortages, I said OK, fine, then the monitor arrived in perfect condition two days later, i.e. 30 March.

I purchased a Dell Tower Plus (EBT2250) the beginning of February. I have left giving this review until I have had chance to configure and use the desktop. Although delivery did not go as smooth as it should (the reason for 4 stars) I received excellent service from Dell Customer Care to sort it out. There has been no major issues with the desktop itself. Problems have been more to do with Windows 11, obviously not Dell's fault. So far I am pleased with the product and have just ordered a similar desktop for my wife.

The customer service is not what it used to be I am still waiting for replies or help since 6/2/26. Nobody has replied to 3 emails that I have sent. As being I did have a contract with them and wanted to get the problem sorted before it concluded due to one of their Tech. people had left my computer in a worse state than before

Very Poor Experience with Dell – Faulty Laptop and No Resolution

I am extremely disappointed with Dell.

I purchased a brand new laptop which, from first use, has a faulty Ctrl key that is stuck down and not functioning properly. The device has hardly been used, so this is clearly a manufacturing defect.

I raised the issue with Dell Support on Sunday 22 March. Since then, I have been asked numerous repetitive questions by the technical team but no actual progress has been made. No resolution, no replacement, just delays.

I escalated the issue directly to the CEO’s office and was completely ignored.

Under the Consumer Rights Act 2015, products must be of satisfactory quality and fit for purpose. This laptop is neither. It is effectively unusable, and yet Dell continue to stall rather than provide a straightforward replacement.

This experience has been frustrating, time-consuming, and frankly unacceptable for a global brand.

I expected far better. I would strongly caution others before purchasing from Dell based on this experience.

I have coveted a range of products from this companies gaming range called Alienware. So when older and richer i decided to get one and a beautiful backpack to go with it- im not sure how a backpack can be beautiful but this one is- when it arrived and a saw the Aliens head pulsing in its glow i was ready- within the hour i saw clearly why I coveted it- from the polite message saying it can enhance my graphics or it's shear speed- buy one, see what I mean and shoot to kill

I rarely leave negative reviews, but my recent experience has been extremely disappointing.

I purchased a Dell Inspiron 15 just over a year ago, and the device has already completely failed. It suddenly shut down during normal use and is now entirely unresponsive — no power, no LED indicators, nothing. Prior to this, it had frequent blue screens and abnormal input behavior, which strongly suggests an underlying hardware issue.

What is even more frustrating is the lack of accessible support. As soon as the warranty expired (only about 4 months ago), all normal support channels disappeared. Chat is unavailable, email is unavailable, and the system directs you straight to paid diagnostics without any proper troubleshooting or human contact.

For context, I have used laptops from HP and Lenovo in the past, and both lasted over 8 years without any major issues or need for repair. In comparison, a device failing just over a year — combined with limited support access — raises serious concerns about both product reliability and after-sales service.

For a laptop at this price point and age, a total hardware failure is already concerning. But the bigger issue is being effectively locked out of support and pushed toward payment as the only option. That does not reflect well on customer care.

I am not looking for special treatment — only a reasonable response to what appears to be an abnormal hardware failure in a relatively new device. At the very least, there should be a way to contact support without being forced into a paid path immediately.

I hope Dell can review this situation and provide a fair and responsible resolution.

TITLE: DELL TECHNOLOGIES: WHERE INNOVATION DIES AT 5:00 PM
An Open Letter to Michael Dell and Alienware Management

In 2026, Dell loves to talk about AI, quantum computing, and the future of tech. But the truth of your business isn't found in glossy keynotes—it's buried in Case Number: 224072183.

Here is the "Premium" experience Dell provides in the UK:

Deceptive Marketing: You promised a 4-day delivery to secure the sale. It has been 11 days of total radio silence. Under the Consumer Rights Act 2015, this is a clear failure to perform a service within a reasonable time and as described.

Technological Incompetence: Your support agents claim they “don’t have access to the Alienware system.” You are a multi-billion dollar tech giant! If you can’t track a laptop in your own database, why should any enterprise trust you with their data?

Corporate Cowardice: Putting a customer on hold for an "escalation" only to hang up exactly at 5:00 PM because the shift ended? That is the absolute bottom of professional ethics. Your staff aren't serving customers; they are hiding from them.

Thermal Failure Legacy: I upgraded to Alienware because my Dell Inspiron was hitting 97°C—a literal fire hazard. It turns out the only thing more overheated than your hardware is the frustration of your lied-to customers.

To the Public: Before spending thousands on the new RTX 50-series, look at Dell’s 1.2-star rating on Trustpilot. They don't sell computers; they sell logistics nightmares and empty promises.

To Dell UK: Do not send me a canned bot response. The case number is above. Either deliver my machine immediately with significant compensation for the delay and distress, or I will proceed with a Section 75 claim (via my credit card) and a formal complaint to Trading Standards.

It is an absolute disgrace that the name Michael Dell is attached to such a broken, dishonest operation.

#Dell #Alienware #CustomerServiceFail #TechScam #MichaelDell #RTX50 #ConsumerRights #TradingStandards #Trustpilot

Laptop arrived in damaged packaging and was dented. We are several days into a support request, and Dell are still 'deciding what to do'. Support is offshore, with agents having no empowerment to make any decisions. I was asked to send photos - I have done this 5 times, but apparently they can not open the photos.
Just don't buy from Dell - you risk losing your money as they have no ability to support customers or provide even a very basic level of customer support.

I purchased a brand-new monitor from Dell which turned out to be faulty. What should have been a straightforward replacement has turned into one of the most frustrating customer service experiences I’ve dealt with.

I spent over an hour on the phone being passed between three departments. During that call, I provided everything required — photos of the monitor, service tag, address details, and my invoice was verified. I was then told a replacement would be dispatched immediately.

After that, everything changed.

I received emails saying parts were on back order. Then I was told the replacement would be a refurbished unit. Then I was asked to repeat validation steps I had already completed. Each interaction contradicted the last.

There has been no ownership of the case, just a constant loop of requests, delays, and mixed messages.

At no point has there been a clear, consistent resolution. Instead, I’ve had to escalate the issue myself just to try and get a refund.

This isn’t about a delay — it’s about a complete lack of coordination and accountability.

Very disappointing experience.

I cancelled my Dell order under my statutory rights and returned the device using the courier Dell provided. I handed it over on 19 February and provided proof of dispatch and tracking.
Despite this, Dell has refused to issue a refund, claiming the item must be scanned at their warehouse first. UK consumer law clearly states that a refund is due once proof of return is provided, and when the retailer arranges the courier, the risk in transit is theirs, not the customer’s.
This experience has been frustrating, time-consuming, and demonstrates a lack of respect for consumer rights. I am now forced to escalate through legal channels and Alternative Dispute Resolution just to receive the refund I am entitled to.

I am very disappointed with Dell and their customer service.

I recently purchased a laptop through a business account, only to realise it is far too heavy for my needs. The product is completely unopened and unused, yet Dell refused even to consider a return or exchange — strictly hiding behind policy instead of applying any practical, customer-focused solution.

What’s most frustrating is that I suggested a win-win resolution: I was willing to purchase a more expensive laptop from them and simply return this one. This would have meant a higher sale for Dell and a satisfied customer. Despite this, there was zero flexibility, no willingness to help, and no escalation offered — just rigid responses.

This experience shows a clear lack of customer care and common-sense problem solving. Policies are important, but so is treating customers fairly and reasonably.

Based on my experience, I would strongly advise others — especially business customers — to think twice before buying from Dell. If anything goes wrong (even something minor), don’t expect support or understanding.

I placed an order online several hours ago and then found out that the delivery is on 3rd April (about 11 days later) which is too late.

I tried to cancel the order online but it was rejected, contacted the customer service and again it was rejected as they said it is in some pre-shipment stage. If they can process an order that quick why they cannot deliver it earlier. It does not make sense and it seems Dell is trying to make me forced to accept this laptop. They said you can return it but then I need to wait 11 days to receive the order and then another two weeks to receive my money which is not acceptable at all. I will not buy from them again and will not recommend them at all.

Another dell monitor dead just outside of warranty. I did speak to dell support and repair cost is a joke. Bought an MSI monitor. Won't be touching Dell products again.

My mother has the same dell monitor. I wonder if that will die also!

I contacted a Dell service support line and was told I only needed to pay £1 to connect with an agent. I agreed and paid the £1, and the agent answered my question during the chat.
During the conversation, the agent mentioned that if I wanted them to remotely access my computer and fix the issue, I would need to agree to their terms and pay £35. I clearly refused and said I only had a simple question and was satisfied with the £1 service.
However, the next day I noticed that not only was the agreed £1 charged, but they also attempted to charge £35 from my account without my consent. I had to contact my bank to stop the payment.
This experience was very disappointing and concerning. Customers should be careful and monitor their bank statements if they use this service. Transparency about charges is very important, and in this case it was not handled properly

4 months after the purchase, the laptop died. I sent it to DELL for repair under the 1-year warranty.

For a few days, the status was showing that DELL are facing delays with spare parts and the repair estimate time was 19 March (beyond 7-12 days service commitment).

On 10 March the status changed to 'We ordered the parts required to repair your unit'. On 11 March is was already being shipped back to me. What parts were fitted, not sure.

It returned with a replacement SSD but some old Windows installation (not from my machine) and a new one.

DELL SupportAssist application would not find drivers or downloads. Some service folders were left. A user account was created that I could neither delete or rename.

When I tried to reset PC to strip it of all rubbish (none of my files were on it anyways), it turned out no Windows Recovery Environment was installed and no OS installation media provided. I was unable to do anything safely.

As it is, the laptop is unfit to use it.

I am under the impression that the disk the laptop returned with was a working / service disk used while DELL were running diagnostics while waiting for a new SDD. I have never seen such a messy folder structure, and two Windows folders nested one on top of the other.

I asked DELL to collect the laptop and do a proper reset and reinstallation since they replaced the mother board and SDD, and return it as clean as it would be if just purchased.