Dan Murphy's Recenzje 

Went into dans in Launceston, found a wide range of products to choose from, found exactly what I was looking for from the young lady Jade with her helpful knowledge of products an friendly customer service

2 Apparent delivery attempts but we were home both times. Checked the cameras and they never showed up. Still waiting over a week later

Absolutely useless. Exactly what all the other reviews are saying. Terrible terrible service. Wake up Dan Murphy, and catch up with the times.

The advertise a standard delivery to be 2 to 4 days. I'm currently at 10 days and they still can't tell me when the delivery will arrive

I ordered. six wines to and address that was less than 2 km from the store. After 2days I enquired to be told online- ( no one answers the phone) that it would be a further 5 days until delivery. I protested and they told me that a storm had made the road unsafe to access. I checked and no such road closures were experienced by the residents- then Dan Murphys rep told me no one was home when they went there. I provided instructions with a ph no. to call to ensure someone was home - this was ignored . Really terrible service and lies into the bargain. There are other delivery services that do same day no bullshit. Use one of them.

I have always had good service at Dan Murphy's Geelong west., but today was disgraceful.
I had purchased some wine and paid at the counter. When I asked for a bag for my bottle, the girl at the counter rudely pointed to the bags at the end of the counter and said Bag it yourself. What has happened to customer service? No smile, no thank you.
Very rude!!

Buying online is like GIVING BIRTH. APPALLING WEBSITE AND THEY DO NOT LIKE DELIVERING. AGGGGGHHHHH. You need a couple of hours and a lot of money. Get this idiotic website made FUNCTIONAL

Absolute rubbish whisky. Crown royal blackberry is akin to children’s cough syrup. Absolute false advertising to call it whiskey.

Worst ever experience to try and connect to a store as you cannot. Their online 'bot' and 'live' person were both as useless as each other!!!!! No help at all.....!

Well, that's never happened before. Young man served me in Butler outlet and was on his phone the whole time. They are usually very responsive to customers

Edit # 4: 14 days later-canceled order (another challenge but thank you Chris)-awaiting refund.
Edit # 3: 10 days later - still no order and no response to my email. No number to call either. Worst service.
Edit # 2: 5 days later - still no order
Edit # 1: 3 days later - still not received

Very sorry I didn’t read the reviews before ordering online.
Ordered one bottle of zero alcohol spirit yesterday at midday. Come 6:31pm today - just over 30 hours later - still no sign of what I ordered.
Chose the 60* minute option and paid $9.90 for the privilege. On crutches and can’t physically get there which is seven minutes away, so I thought online was a great option to surprise my husband last night with a mocktail hour! Should have asked him to pick it up on the way home but would’ve ruined the surprise. At this point would prefer a full refund and go somewhere else. Won’t make this mistake again.
My thoughts? If you offer online service, communicate your realistic hours and abilities to deliver within reasonable time frames. Any communication would have been great! Crickets …..

I put through an order for 60 minute delivery snd after I paid it reverted to 1-4 days. Complete scam

Happy with pricing and store in general BUT I need to print out invoices for online purchases: The letterhead and date and invoice number take up a whole page A4 page. A two item purchase can take a up 3 A4 pages. Its a paper and time waster. Get real you software people

Good customer service, the staff are so lovely and professional

Attempting unsuccessfully to buy Tooheys Old 750mL bottles. Advertised online for discount price however out of stock. Go into local store-nil stock. Employee searches database nil stock in entire state! If you’re not going to stock it then don’t advertise it!

The absolute worst service ever. Do not do under any circumstances! Order was not delivered even though took payment and now no way to contact them to see what has happened. Never experienced anything like this.

Extremely poor delivery service. Order stated 2-4 business days for delivery. It’s been 6 business days and no idea when the consignment is to be delivered. I rang Dan Murphy’s and was on hold for 28mins and the customer service person had no idea where my delivery was. She said she’d get back to me as the goods are sitting in a depot with their delivery company. Very frustrating! Temu does 100% better on notifications and delivery.

sent me the wrong wine, the wrong vintage - an inferior wine from same winery. Had a similar label, but completely different wine. also sent me 11 instead of 12 bottles. cannot talk to a human as apparently, they don't do phones in 2026! What The? What a complete fail. Still waiting for response.

Absolute joke of a delivery system. Dan Murphy’s completely ruins surprise gifts.
Your website logic makes zero sense. When sending a gift, the system forces you to enter the recipient's details, but then completely cuts the sender out of the loop.
Zero notifications: The sender gets no tracking updates, no delivery confirmation, and no failure alerts.
The surprise is ruined: If it is a surprise birthday gift, why on earth would the recipient answer a call or text from an unknown delivery number?
Total lack of accountability: When the delivery inevitably fails because the recipient didn't answer a random call, Dan Murphy's leaves the sender completely in the dark. You take our money and provide zero status updates.
FIX YOUR WEBSITE LOGIC. Update your system so the person paying for the order actually receives the tracking and delivery failure notifications.

10/10 went in store not entirely sure what I was looking for and left happier than ever. I was helped by this lovely gentleman Marcus who knew heaps about all kinds of drinks and was super friendly, always have heaps of options and cheap too